Kocourek Nissan Kia

Disappointed Where to start, I took my Sorento up to be serviced because it wasn't starting. So I made the trip up to Wausau to have the suv looked at. They suppos Where to start, I took my Sorento up to be serviced because it wasn't starting. So I made the trip up to Wausau to have the suv looked at. They supposedly diagnosed the problem. Was told that they didn't have the part to fix it. So I had to wait for them to order it and bring it back to be serviced. Meanwhile sometimes it would start and sometimes it didn't. Not reliable at all, finally they have the part. Take it up on Friday morning. Mind you it's an hour and a half up to Wausau, an hour and a half back home plus the two and a half hours that I sat and waited for the service to be done. Take the vehicle home it starts on Saturday, and starts on Sunday to go to work, but when I come out Sunday night. It doesn't start. Have to call my husband to come and pick me up from work. We call on Monday morning and they say that they wii pay to have it towed up to the Kia dealership. Which they did. I asked if I could get a loaner vehicle and was told that they don't do that. So how was I supposed to get to work? They call two days later and say good news we found the problem, bad news, they once again dont have the parts. It takes a week and a half to get the parts. They fix it. But now I have other warning lights coming on. Turns out the cold has frozen the cluster and they need to send it out to be fixed, so it's another week and a half to get it back. The part comes in and they fix it. Three weeks later. Meanwhile I was never offered a loaner vehicle. Go to pick it up today and my windshield is cracked all the way across the entire windshield, and I was told that it originated from a sealed chip that had been fixed in the windshield. So there was nothing they could do for me. So when I say I'm disappointed, that is putting it mildly. Way too long to be without a vehicle, and no offer of a loaner. More

Excellent service with a smile! In the past at other dealerships I felt taken advantage of as a woman and pressured into buying things I really didn't need. It wasn't like that here. In the past at other dealerships I felt taken advantage of as a woman and pressured into buying things I really didn't need. It wasn't like that here. Upfront, honest workers in the service department. Very happy with them, felt like they treated me like family! Julie More

Sales, communication, follow-up & service I am extremely happy with all of the service I have had (sales & regular maintenance). They always answer all my questions. I just had my oil change I am extremely happy with all of the service I have had (sales & regular maintenance). They always answer all my questions. I just had my oil changed & he was excellent in answering questions I had & checking on me & keeping me informed while I waited. ?????????? More

Rude, sexist, non-compliant Went to explore, just look around and test drive to get ideas of what I wanted. Talked with a salesperson who was very knowledgeable but very cliche/ Went to explore, just look around and test drive to get ideas of what I wanted. Talked with a salesperson who was very knowledgeable but very cliche/stereotype salesman and very pushy. Put money down to reserve a potential interest after being convinced that if I decided against the vehicle, that the refunding process would be simple and quick. This wasn't the case. It took several conversations over the course of about 8 business days to get my money back. What's the worst part for me, from the moment me and my fiancee started talking with this sales person, my (male) fiancee was the one being talked to about the fine details, the mechanical conversation, and I (the female) was ONLY talked to about how cute, how comfy, and the cliched 'girly things'. However, we stated SEVERAL times that the new vehicle was for me and the kicker...that my fiancee knows very little about cars and I know a fair deal about them. Overall, I hadn't heard good things of Kocourek but it was local, I like to form my own opinions, and each person is different. I am just saddened that what I heard was true. I will not be going back. More

Bad Dealer A one star is to high for this dealership. Just leased a new Kia suv.  Called with some questions talk to the sale manager  He was rude unhelpful told A one star is to high for this dealership. Just leased a new Kia suv.  Called with some questions talk to the sale manager  He was rude unhelpful told me I was wasting his time. I will not be a repeat buyer. I will let everyone I met know how are deal was handled. More

Got the job done when no one else could! I will make a long story short. My wife was stranded with transmission problems near Wisconsin Rapids. We had it towed to Stevens Point Nissan. They w I will make a long story short. My wife was stranded with transmission problems near Wisconsin Rapids. We had it towed to Stevens Point Nissan. They were very helpful in our time of need. However, after I left the lot I had to return to have an O2 sensor reconnected and several days later after we were home the car started to act in the same manner as before. High revs at slow speed, not wanting to speed up, no reverse. We knew what it was and took it to Kocourek since we have had great service in the past. They found some wires that were not properly connected. The car now runs great. We trust Kocourek Nissan and Kocourek Subaru with our vehicles. More

Customer service Always receive excellent service and tell all my friends to go there!!!! Was given a ride to finish our shopping. Always made to feel very welcome. Always receive excellent service and tell all my friends to go there!!!! Was given a ride to finish our shopping. Always made to feel very welcome. More

Excellent Everything is covered as always. Very professional staff. Vehicle updateso were Done in a timely fashion. A bonus is the car Wash especially in a Everything is covered as always. Very professional staff. Vehicle updateso were Done in a timely fashion. A bonus is the car Wash especially in a January visit. More

In 2014 we bought a Nissan Pathfinder from Kocourek. We have done all service & repair at Kocourek Nisson and find it to be the most pleasant and professional service we have ever experienced in 50 years We have done all service & repair at Kocourek Nisson and find it to be the most pleasant and professional service we have ever experienced in 50 years of car ownership. What a breath of fresh air! Honesty and Integrity are very important to us. More

Service Excellence service. Professional staff. Told me that I would be out In two hours and I was. Kept me informed as to what was happening. Pleasant wa Excellence service. Professional staff. Told me that I would be out In two hours and I was. Kept me informed as to what was happening. Pleasant waiting room. I stayed even tho I was offered a ride anywhere I wanted to go. Excellent coffee and cold water. More