Kocourek Nissan Kia

Beware and be cautions. 15K service done on my Kia Optima. I notice my wheels where not rotated. Checked the cabin air filter, notice that it wasn't changed because it was p 15K service done on my Kia Optima. I notice my wheels where not rotated. Checked the cabin air filter, notice that it wasn't changed because it was packed with old leaves and pollen. No luck when calling service department multiple times, so I stop in right before they closed to get an appointment scheduled 2 days later. After inspection, service department told me my cabin filter was new and they took pictures showing they inspected it and did not replace the cabin filter. I re-checked the cabin filter to find out they just blew out some of the old leaves and pollen on the old cabin filter. Also, I know they didn't change it because I installed a WIX filter about a year ago and the cabin filter had the WIX's part# on the filter. Also, i know they didn't rotate my wheels because my faded wheels were on the front of the vehicle and after the vehicle was serviced, the faded wheels were still on the front of the vehicle. At least they changed the oil, but now I'm not sure what else they didn't do. Down a few hundred dollars and very disappointed with the service. When I got my Kia Optima, I regularly serviced my vehicle here. A few years ago, notice the service department people kept changing and it seems there level of service dropped too. More

New service man Mike was terrific. Was efficient, knowledgeable, kept me updated and well explained the work needed. Was efficient, knowledgeable, kept me updated and well explained the work needed. More

Warm and kind. They were patient and did their job! We left with our new car. Thank you, Ashley S! They were patient and did their job! We left with our new car. Thank you, Ashley S! More

Christian Halbach was very professional and went above and beyond to help meet our needs in what we were looking for. Highly recommend this dealership to others! and beyond to help meet our needs in what we were looking for. Highly recommend this dealership to others! More

My mom lost her keys. They could not make one, said they sent it to a locksmith, they could not make one. Paid 170.00 and no key. Waned to charge 800.00 said no and another locksmith made one easy sent it to a locksmith, they could not make one. Paid 170.00 and no key. Waned to charge 800.00 said no and another locksmith made one easy More

Lessons Learned the Hard Way Actual test driving of vehicles was a positive experience, but when it came time to purchase the used car we decided on, that’s when things started to Actual test driving of vehicles was a positive experience, but when it came time to purchase the used car we decided on, that’s when things started to go bad. I had expressed that I would like to have my mechanic do a quick inspection prior to final purchasing. We were told that Kocourek service department had done a thorough general condition inspection (with no problems reported), that Kocourek mechanics were “the best in the city”, and also that the car would likely be gone by the next day. We really liked the car and did not want to lose it so against our better judgement, we went ahead and purchased the car without a third party inspection. The next morning our newly purchased car would not start (dead battery). I took it into my mechanic and had them do the inspection that I wished I had done prior to purchasing. Besides the weak battery, there was also a leaking tire, a burnt out light, and oil leaking out of all four of the struts (recommended that we have all struts replaced – estimated this would be around $1,900). I took this report back to the Kocourek service department and the “best mechanics in the city”, and to their credit, Kocourek was willing to replace the battery, the light, and also to fix and reseal the leaking tire. However, when it came to the struts, I was told they were not willing to make any repairs, replacements, or reimbursements for the struts because it was ‘”not a safety issue”. I suppose that technically Kocourek’s inspection report just said the suspension system was “legal” and if they want to fall back on that, I guess that’s just how they do business. The only thing I have control over here is what I have learned for myself. The first thing is that the Kocourek service department is nowhere near the “best in the city”. Either they honestly missed all those things or else they knew about them and didn’t think it mattered. Not sure which is worse. My guess is that if my mechanic saw the struts leaking oil during a short fifteen minute inspection, then it was something that Kocourek knew about but did not advertise because they ‘legally’ did not have to. The second lesson learned is that a third party inspection is absolutely a necessity when buying a car, especially a used one that is purchased “as is” from a dealer that does not feel it is necessary to disclose what you are getting ‘as-is’. All things considered, I’m not overly disappointed in Kocourek. I look at the whole situation as a learning experience and hopefully I will learn from it. More

Everyone there is so friendly and helpful, especially Everyone there is so friendly and helpful, especially Gerald!!!!! Will keep buying Kias as long as their service department remains this great. Fa Everyone there is so friendly and helpful, especially Gerald!!!!! Will keep buying Kias as long as their service department remains this great. Fast and easy. More

They do a nice job taking care of you while your car is being serviced. Waiting area is nice and well stocked of snacks, drinks. being serviced. Waiting area is nice and well stocked of snacks, drinks. More

Very satisfied! My service advisor was Melissa. Very courteous, met me at my vehicle when I drove in, explained all necessary service and anything that should be done My service advisor was Melissa. Very courteous, met me at my vehicle when I drove in, explained all necessary service and anything that should be done in the near future. More