Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koeppel Hyundai
Long Island City, NY
1,402 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,402 reviews
May 29, 2026
I had to put 1 star because would not let me continue without rating. Definitely would have given negative rating. Definitely a bait and switch dealership. Night before promised exact Tuscan in color I without rating. Definitely would have given negative rating. Definitely a bait and switch dealership. Night before promised exact Tuscan in color I wanted was on lot. We made an appointment for early next morning to purchase car. I explained we would be traveling to get to dealership. I was promised everything was set. Traveled to Koeppel next morning in traffic. Arrived and was told car was sold night before. I asked person I talked to and they said manager sold it night before. I said didn’t you tell him we were coming and she said yes multiple times. She said person put down deposit. We would have put down deposit. I believe this was a bait and switch tactic. They had our telephone number and could have called and informed us. More
by lac8240
Employees Worked With
Anuradha
May 20, 2026
He is very knowledgeable. As he explains, you would know he has been in the field and understands what customers are looking for. Good price, good description, and time managi As he explains, you would know he has been in the field and understands what customers are looking for. Good price, good description, and time managing for customers. More
by myoung
Employees Worked With
June 20, 2025
I had an absolutely wonderful and smooth experience purchasing my new Elantra, all thanks to Perell Dawson at Koeppel Hyundai. Perell was incredibly professional, knowledgeable, and made the entire pro purchasing my new Elantra, all thanks to Perell Dawson at Koeppel Hyundai. Perell was incredibly professional, knowledgeable, and made the entire process from start to finish completely seamless and stress-free. He listened to what I wanted and made it happen without any pressure. The dealership itself was great, but Perell's excellent service truly stood out. More
by drnumerouno
Employees Worked With
Perell Dawson
April 26, 2025
Despite there being a hiccup during the sales process, Shah and his team were very helpful in rectifying the issue. We left the dealership very happy with our purchase and during the whole process, Shah w Shah and his team were very helpful in rectifying the issue. We left the dealership very happy with our purchase and during the whole process, Shah was helpful, not pushy, and provided very good support even after the car was driven off the lot. Overall, I would recommend this dealership to anyone that is looking for a good deal on a good car. More
by Juan
April 11, 2025
Shah, who was our salesperson, was very approachable, not pushy, and truly seemed like an all around good person. It was refreshing to see this energy at a car dealership, which can at times, feel pretty ove pushy, and truly seemed like an all around good person. It was refreshing to see this energy at a car dealership, which can at times, feel pretty overwhelming and intimidating. More
by kstiponias
Employees Worked With
March 26, 2025
I had a great experience with Shah, he was patient and knowledgable throughout the process. knowledgable throughout the process. More
by dtropiano4
Employees Worked With
March 26, 2025
Shah was excellent to work with. Patient and knowledgeable. He looked out for our interests while respecting the framework of what the dealership needed. I have no hesitation in Patient and knowledgeable. He looked out for our interests while respecting the framework of what the dealership needed. I have no hesitation in recommending him and would be happy to go back and work with him again in the future. More
by sjhaveri
Employees Worked With
October 23, 2024
The service department is a finesse. When you go in, you are presented the paperwork of the work that is expected. The rep indicates the body of form that includes the services, then tel When you go in, you are presented the paperwork of the work that is expected. The rep indicates the body of form that includes the services, then tells you to "sign here." However, the purposely leave out the $205/hr labor fee that they conveniently forget to point out on the form. Essentially, you are agreeing to labor fees without knowing. Do not go there, they are bunch of con artists charge people more than $$$ to fix a car than a doctor's visit. I would have never agreed to have my car fixed at a rate of $205/hr if I had known. I ended up paying $995.36 for front brakes, oil change, and air filters. They will NOT tell you the $205/hr rate they charge for labor. But when you complaint they will say it's on the form, it's posted on the wall. Mind you avg rate in NYC is $135-$140/hr. But they charge $205/hr and try to gaslight you when you complaint about not being verbally and explicitly informed beforehand. More
by adal
Employees Worked With
Pablo Antequera and the Manager of the Service Department
September 24, 2024
Ahmed was great to work with and really went above and beyond to secure our desired car and ensure top quality. I would definitely highly recommend Ahmed. Not only did we get a great deal, he was honest, beyond to secure our desired car and ensure top quality. I would definitely highly recommend Ahmed. Not only did we get a great deal, he was honest, with highly professional attitude, very easy to work with and made the process simple and fast. Thank you Ahmed for your excellent service. More
by Shamim Hasan
Employees Worked With
May 23, 2024
This is our 4th vehicle purchase from Ahmed, his grate and very easy to work with, He truly treats you like family. Even after the sale of the last vehicles we got from him, he reached out to make sure I and very easy to work with, He truly treats you like family. Even after the sale of the last vehicles we got from him, he reached out to make sure I am comfortable with everything, if I had any questions, even invited me back to go over all the feature again. He is truly an ASSET to Koeppel Hyundai. Looking forward to doing future business with him. Thank you!! More
by LetEm"Know
