Koeppel Hyundai

I brought my vehicle in, explained the quirks I was aware of, and after their inspection I was offered $11,000. I couldn't sell it that day because I was waiting for my replacement vehicle, and I was told th of, and after their inspection I was offered $11,000. I couldn't sell it that day because I was waiting for my replacement vehicle, and I was told the offer would be honored if I returned a few weeks later and that it would simply be a matter of completing the paperwork. When I returned about three weeks later, expecting to complete the sale, they wanted to put the vehicle through another inspection with two different people, including rechecking the same cosmetic and mechanical items from the first visit. None of those items had changed. The offer was then reduced to $9,000 and later increased to $9,900. After about 1½ hours, I decided to leave because this wasn't the process I had expected based on what I had originally been told. Before leaving, I was told that if I came back the next day, they would honor the $9,900 offer and it would simply be a matter of completing the paperwork. I returned roughly 12 hours later expecting to sign the paperwork, but the vehicle was put through a third inspection, again rechecking many of the same areas. The sale was ultimately finalized at $9,800. Between the three visits, I spent roughly four hours at the dealership. I also didn't receive my check that day. I was told it would take no more than three days, but four days later I still hadn't received it. I called, didn't receive a callback, and ultimately had to physically return to the dealership to follow up before receiving my check. The people I dealt with were professional throughout, and I want to be fair about that. My frustration is with the process. If you're considering selling your vehicle here, be prepared for the possibility of multiple inspections, changing offers, several hours at the dealership, and potentially having to follow up yourself for payment. IF you decide to sell you car here, My recommendation would be to get very clear upfront, in writing if possible, about how long the offer is valid, whether another inspection will be required when you return, and exactly when and how you will be paid. Hopefully that saves someone else from going through the hours and the process that I went through. More

Koeppel Hyundai gave us the best Sales & Service ANYWHERE!!! Joe Clem, his sales team & Tony Perez keep this place tip top. The same duo that has my business, has had it for years! Dealing with Joe ANYWHERE!!! Joe Clem, his sales team & Tony Perez keep this place tip top. The same duo that has my business, has had it for years! Dealing with Joe in sales and Tony's team in Service always seems FLAWLESS! I know alot of hard work on the staff's end makes the customer feel like he's part of the Koeppel Family, and THAT IS THE KEY TO THEIR SUCCESS!!! More

I had to put 1 star because would not let me continue without rating. Definitely would have given negative rating. Definitely a bait and switch dealership. Night before promised exact Tuscan in color I without rating. Definitely would have given negative rating. Definitely a bait and switch dealership. Night before promised exact Tuscan in color I wanted was on lot. We made an appointment for early next morning to purchase car. I explained we would be traveling to get to dealership. I was promised everything was set. Traveled to Koeppel next morning in traffic. Arrived and was told car was sold night before. I asked person I talked to and they said manager sold it night before. I said didn’t you tell him we were coming and she said yes multiple times. She said person put down deposit. We would have put down deposit. I believe this was a bait and switch tactic. They had our telephone number and could have called and informed us. More

He is very knowledgeable. As he explains, you would know he has been in the field and understands what customers are looking for. Good price, good description, and time managi As he explains, you would know he has been in the field and understands what customers are looking for. Good price, good description, and time managing for customers. More

I had an absolutely wonderful and smooth experience purchasing my new Elantra, all thanks to Perell Dawson at Koeppel Hyundai. Perell was incredibly professional, knowledgeable, and made the entire pro purchasing my new Elantra, all thanks to Perell Dawson at Koeppel Hyundai. Perell was incredibly professional, knowledgeable, and made the entire process from start to finish completely seamless and stress-free. He listened to what I wanted and made it happen without any pressure. The dealership itself was great, but Perell's excellent service truly stood out. More

Despite there being a hiccup during the sales process, Shah and his team were very helpful in rectifying the issue. We left the dealership very happy with our purchase and during the whole process, Shah w Shah and his team were very helpful in rectifying the issue. We left the dealership very happy with our purchase and during the whole process, Shah was helpful, not pushy, and provided very good support even after the car was driven off the lot. Overall, I would recommend this dealership to anyone that is looking for a good deal on a good car. More

Shah, who was our salesperson, was very approachable, not pushy, and truly seemed like an all around good person. It was refreshing to see this energy at a car dealership, which can at times, feel pretty ove pushy, and truly seemed like an all around good person. It was refreshing to see this energy at a car dealership, which can at times, feel pretty overwhelming and intimidating. More