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Koeppel Hyundai
Long Island City, NY
1,399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,399 reviews
June 26, 2019
Happy Customer! Great service, professional and helpful. Definitely recommend Fayyad. Leaving with a brand new car! Im grateful and happy. The best move is coming he Great service, professional and helpful. Definitely recommend Fayyad. Leaving with a brand new car! Im grateful and happy. The best move is coming here. Thank You Fayyad!!! More
by christorres30
Employees Worked With
Fayyad Sobhan
June 26, 2019
Awesome Experience Fayyad was very helpful with the purchase of my car. Marvin Smith was an excellent manager and a great help making this process as easy as possible. Fayyad was very helpful with the purchase of my car. Marvin Smith was an excellent manager and a great help making this process as easy as possible. More
by TJones
Employees Worked With
Fayyad Sobhan, Marvin Smith
June 22, 2019
Excellent Cliff is the most patient and helpful salesman ever. He took the time to answer my many many many questions. Thank you Cliff for making my first ever Cliff is the most patient and helpful salesman ever. He took the time to answer my many many many questions. Thank you Cliff for making my first ever car purchase experience stress free. Purchasing a Hyundai go to LIC Hyundai and ask for Cliff. More
by Happy
Employees Worked With
Sumail Khan, Cliff Francois
June 22, 2019
Awesome...Awesome...Awesome...Mr. John My son and I came to the dealership and did not know what to expect...Mr. Francis, Mr. John, Mr. Sahmi, were all incredibly accommodating, professiona My son and I came to the dealership and did not know what to expect...Mr. Francis, Mr. John, Mr. Sahmi, were all incredibly accommodating, professional and committed to ensuring that both my son and I left very very happy... DO NOT purchase or lease anywhere but here... More
by jbanks718
June 21, 2019
Great Service This is the third car I have bought at this dealership. It is also the third car I bought with Debbie as my salesperson I only want to be helped by h This is the third car I have bought at this dealership. It is also the third car I bought with Debbie as my salesperson I only want to be helped by her. She is knoweldgable and courteous . She has never steared me wrong as to what would be good for me and my needs.She is why I keep coming back to this dealership even though I moved out of this area. More
by Choirlady123
Employees Worked With
April 30, 2019
this place is a joke first of all I made an appointment for service on 2 recalls,on arrival there were 10-15 cars lined up in the street and I was told to get behind the l first of all I made an appointment for service on 2 recalls,on arrival there were 10-15 cars lined up in the street and I was told to get behind the last car.Since I didn't think it was safe to do I just left that day.Since then I've made numerous attempts to call for the service area and the phone just rings and noine picks up.Today I got an operator who finally connected to the service area who transferred me to someone else and I left a message to call me back. So far no return call.I'm going to try to get service from another dealer b is great but service sucksThe carut am totally unsatisfied with Hyundai lic and Hyundai in general. More
by big lou
Employees Worked With
April 20, 2019
Worst dealership ever! STAY AWAY! I get to the dealership and start walking around fully expecting 1 of the 10 sales people watching a game on the show room floor to ask me if they can I get to the dealership and start walking around fully expecting 1 of the 10 sales people watching a game on the show room floor to ask me if they can help, but not one did. 3 other salesman are out front smoking “cigarettes “ and come waltzing right in front of me and don’t bother to help either. After 30-35 minutes of waiting i decide my time and money is worth more than these people so I ask for a supervisor and politely let him know the situation. The response I got was ,”yea someone did help you” at which I said no problem I won’t be spending my money here. I just wanted to let you know. And then walked out with a smile on my face for not giving those people my hard earned money. More
by Asdf1234$
Employees Worked With
No one bothered to help
March 06, 2019
This dealership is a joke One of the worst dealership so far. It was great before you sign your paper. I purchased a Santa Fe limited with good offer but there was many sneak One of the worst dealership so far. It was great before you sign your paper. I purchased a Santa Fe limited with good offer but there was many sneaky trick they tried to fool me. First thing was the tax. I live in NJ and I gave them NJ drivers license and they tried to charge me in NY tax rate. I corrected it and they fixed it. Also tried to add up as much as possible to the final bill. Thankfully I was able to correct that. That was still fine because human can make mistake but after I purchased my vehicle, I made me think that they were trying to fool me. First of all they promised me $40 for the test drive credit. They were keep telling me that I will get it by tomorrow. I know that it does not make more than 10 minutes to get it but they lied as well. Next day I called and tried to figure out how its going, they sales rep was ignoring me. I also turned in my leased vehicle because they offered me that they will pay my rest of payments. Sales rep sent me a picture message that He was working on it next day but it never did. A month later I received a message from my leasing company that payment has not been made. I called my leasing company that I turned in my vehicle to hyundai dealer. They were not aware of it. I called and figure out what is going on. Lady who took the phone told me she will leave sales manager a message so he or she can call me back. I waited 48 hours and not a single call. I called again to find out what is going on. Another lady helped me out that If I send statement to the sales manager's email and they will take care of it. I sent it the same day and no response for another 48 hours. Now I am about to give them another week before I seek for legal assistance. I hope they stop ignore what they have done and do what they have to do before it gets dirty. More
by halhal
Employees Worked With
JC Morillo, Peter Barone, Stephanie Arena
October 16, 2018
they are theif i bought inner tyroid for $87 i went to my mechanic he said he need outer tyroid when i came here to returned they said we cant return this item becou i bought inner tyroid for $87 i went to my mechanic he said he need outer tyroid when i came here to returned they said we cant return this item becouse i open the bag then same item they took for $30 same day they are big thief the guy he work here idiot i suggest never ever go to this place More
by sunny singh
Employees Worked With
Carrie Vaval
September 10, 2018
friendly, fast, and knowledgeable... I’m so happy I came here! Ray was the best salesman I have ever dealt with! He was straight forward. He was honest. No surprises on those hidden f I’m so happy I came here! Ray was the best salesman I have ever dealt with! He was straight forward. He was honest. No surprises on those hidden fees some dealers hit you with! He was knowledgeable about the car I wanted and did his absolute best to get me the best price possible! I recommend anyone that comes here to ask specifically for him! Hands down best experience/salesman ever! Thank you so much Ray Like More
by dmagboris
Employees Worked With
Victor Diaz
