Koeppel Hyundai
Long Island City, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Robert Castillo shows professionalism and respect to his customers. I purchased 3 cars because of him. Robert will do the best that he can to make sure you are satisfied with your purchase. customers. I purchased 3 cars because of him. Robert will do the best that he can to make sure you are satisfied with your purchase. More
the service was excllent....david rutkay and damien moncrieffe were nice, knowlegeable, helpfull and informative ...they made buying my hyuandi an enjoyable and great experience moncrieffe were nice, knowlegeable, helpfull and informative ...they made buying my hyuandi an enjoyable and great experience More
The team i was dealing with was great. They were very helpful getting for me the car i asked for, and made everything so smooth and easy. Any problem, question I had was solved and answered in a timely m helpful getting for me the car i asked for, and made everything so smooth and easy. Any problem, question I had was solved and answered in a timely manner which I really appreciated. Thank you all, you are definitely one of the best dealers i have ever dealt with. More
Supreme customer service to the max. this was my 4th leased car, first with Hyundai and first with this dealership, and i can say w/o a doubt that this was the Best dearlership and car buying experience leased car, first with Hyundai and first with this dealership, and i can say w/o a doubt that this was the Best dearlership and car buying experience ever! There's a stereotype of the sleezy car salesmen out there who are probabaly at the bottom of the barrell in terms of professionals, but that type of person doesn't exist at this dealership. They were very attentive and patient with my decision making process. They answered all of my questions in detail and when i answered their questions, they came back with more follow up quesitons to make sure we are both on the same page. They didn't have my the color car i wanted but upon further investigation, went out of their way to another dealership to get that color for me. Absolutely no unnecessary waste of time haggling with prices--they told me the deal they are having for that month, i told them what i prefer to pay, and they came back to me with nearly the same number saying "sure, we can do something like that." I asked for 24-48 hrs to think it over and at no point of the any conversation did they make me feel like this is a take it or leave it deal on the table like every other dealership out there who try to make you sign on the dotted line right then and there. I received several follow up calls and texts from the rep, Victor Pacheco, i dealt with, all to see if i needed any assistance or had more questions. I would highly recommend this dealership for the great customer service experience i received. By the way, the car itself is amazing too! More
This is what you call "save the best for last". My husband and I were on a search for a car for about two months. We really wanted something that fit us well and overall was within our budget. Afte My husband and I were on a search for a car for about two months. We really wanted something that fit us well and overall was within our budget. After searching around we decided to go to Hyundai as it was our last dealer on our list. The moment we step into Hyundai and met David R. we knew that we were going to walk out with a car. His friendliness and customer service was beyond what we expected. After test driving the Santa-fe Sport and being extremely pleased with it, he immediately got us a deal that we could not resist. We also want to thank and recommend Damien Moncrieffe who really worked with our credit and making sure we got approved for the car. If you want to get a car and have a smooth transition this is the place to go but of course do not forget to ask for David!!! More
Francisco Valderrama helped us get into a hyundai sonata at a better price than Plaza hyundai.He is also very detailed in answering all of our questions. In addition he was very forthright in his explanatio at a better price than Plaza hyundai.He is also very detailed in answering all of our questions. In addition he was very forthright in his explanations. That is something we didn't experience at other places. More
Francisco was great!! He answered all our questions about the hyundai elantra gt and he explained everything with detail. If any of my friends or family members need a car I will 100 percent recommand they v the hyundai elantra gt and he explained everything with detail. If any of my friends or family members need a car I will 100 percent recommand they visit francisco at this hyundai dealership!! More
WOW! We have never had such a positive experience with a car dealership before. First,we were treated very professionally by Alain Lustig. I spoke to him on the phone two days before going down to see hi car dealership before. First,we were treated very professionally by Alain Lustig. I spoke to him on the phone two days before going down to see him. He was honest, extremely knowledgeable and stayed within my price range. He did not insist I run down there right away but set up an appointment with me and sent me several cars to view thru my email . On Saturday we met Alain and he showed us exactly what we asked for along with his superior sales manger Israel. They listened to our needs and concerns in purchasing a vehicle and came up with the perfect car for us. Along with Mario, our business person, they helped us reach a price we could afford. Mario worked very hard to find us a deal we could afford along with Israel. We are glad to say that this is the first time we have ever purchased a car with such a group of reputable businessmen. Alian kept to his word from the start without haggling with us or deceiving us on the price. We live in Seaford and the trip to Long Island City was definitely worth the trip.. I think this sales team should teach other dealerships the correct way to deal with costumers and sell cars. We had been to West Islip Hyundai Dealership and were very displeased. The salesman wanted us to buy a Sonata without even having driven it. Alain and Israel let us drive both of our choices without any pressure. We actually felt very comfortable for a change dealing with these 3 men. They are definitely an asset to the Hyundai dealership. Lastly, we love the car and will be making a trip back to see Alain for our next car. Thanks so much to Alain , Israel and Mario The Kutchenriders More
My husband and I purchased the 2013 Hyundai Santa Fe sport. The car is awesome and David is the man. He made sure we left 100% satisfied. Excellent customer service. David gets you the car you want. The sport. The car is awesome and David is the man. He made sure we left 100% satisfied. Excellent customer service. David gets you the car you want. The entire staff especially the GM Michael Romano were very helpful. Best car sales experience ever! Would highly recommend! More



