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77 Reviews of Koeppel Hyundai - Service Center
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April 30, 2019
this place is a joke first of all I made an appointment for service on 2 recalls,on arrival there were 10-15 cars lined up in the street and I was told to get behind the l first of all I made an appointment for service on 2 recalls,on arrival there were 10-15 cars lined up in the street and I was told to get behind the last car.Since I didn't think it was safe to do I just left that day.Since then I've made numerous attempts to call for the service area and the phone just rings and noine picks up.Today I got an operator who finally connected to the service area who transferred me to someone else and I left a message to call me back. So far no return call.I'm going to try to get service from another dealer b is great but service sucksThe carut am totally unsatisfied with Hyundai lic and Hyundai in general. More
by big lou
Employees Worked With
Helpful March 06, 2019
This dealership is a joke One of the worst dealership so far. It was great before you sign your paper. I purchased a Santa Fe limited with good offer but there was many sneak One of the worst dealership so far. It was great before you sign your paper. I purchased a Santa Fe limited with good offer but there was many sneaky trick they tried to fool me. First thing was the tax. I live in NJ and I gave them NJ drivers license and they tried to charge me in NY tax rate. I corrected it and they fixed it. Also tried to add up as much as possible to the final bill. Thankfully I was able to correct that. That was still fine because human can make mistake but after I purchased my vehicle, I made me think that they were trying to fool me. First of all they promised me $40 for the test drive credit. They were keep telling me that I will get it by tomorrow. I know that it does not make more than 10 minutes to get it but they lied as well. Next day I called and tried to figure out how its going, they sales rep was ignoring me. I also turned in my leased vehicle because they offered me that they will pay my rest of payments. Sales rep sent me a picture message that He was working on it next day but it never did. A month later I received a message from my leasing company that payment has not been made. I called my leasing company that I turned in my vehicle to hyundai dealer. They were not aware of it. I called and figure out what is going on. Lady who took the phone told me she will leave sales manager a message so he or she can call me back. I waited 48 hours and not a single call. I called again to find out what is going on. Another lady helped me out that If I send statement to the sales manager's email and they will take care of it. I sent it the same day and no response for another 48 hours. Now I am about to give them another week before I seek for legal assistance. I hope they stop ignore what they have done and do what they have to do before it gets dirty. More
by halhal
Employees Worked With
JC Morillo, Peter Barone, Stephanie Arena
May 18, 2018
Service Hyundai Jason Bae in the Service Department helped me with an issue I had with my Sonata. The staff looked busy the day I brought by car but Jason was extreme Jason Bae in the Service Department helped me with an issue I had with my Sonata. The staff looked busy the day I brought by car but Jason was extremely helpful and he seemed to know a lot about cars which sometimes past service advisers wouldn't care to explain. I had no idea what the problem was but he explained to me exactly what the issues were..Thank you!!! More
by suesonata
Employees Worked With
Jason Bae
April 25, 2018
Very Rude Staff and terrible service I went to there to change oil. But they didn't drain old oil out, just add new oil. When I came back to home, I checked oil with stick, which shows do I went to there to change oil. But they didn't drain old oil out, just add new oil. When I came back to home, I checked oil with stick, which shows double amount of oil in my engine. It's so bad,,, so poor.... I don't have any idea how to describe this long island hyundai service center. When I back to there, staffs are extremely rude. No one say sorry to me. Don't use this center please. More
by Dong Kim
Employees Worked With
Rude Korean guy, I don't remember his name. last name is Bae
February 20, 2018
Unprofessional He do not know how to treat customers and you better stay in mechanic department. First, learn to be civilized. You got paid by customer and I am not He do not know how to treat customers and you better stay in mechanic department. First, learn to be civilized. You got paid by customer and I am not saying customers are always rite. You got be little decency to other people. Sale consultant should people living person and if u r not ... better change profession. More
by Jacob
Employees Worked With
Photios Giannakos
February 19, 2018
Bad Service from Rude Staff Terrible customer service from staff who are inept and unhelpful. I bought my car at this dealership and tried them three times for servicing the veh Terrible customer service from staff who are inept and unhelpful. I bought my car at this dealership and tried them three times for servicing the vehicle but after three bad experiences the last of which was the worst customer service experience of my life - I will not return and will never buy from this dealership again. More
by Disgusted by Hyundai of LIC
Employees Worked With
Jesus
February 07, 2018
Satisfacción I went to the place to get maintenance on my car and I we walked out with a brand new car, thanks to IB. Price was too much for us but we decided to g I went to the place to get maintenance on my car and I we walked out with a brand new car, thanks to IB. Price was too much for us but we decided to go for it and try to pay it sooner so we will feel great at the end More
by yayos1982
Employees Worked With
Ibrahim Ali
November 20, 2017
Service dept :) I had my car service at Hyundai on Northern Blvd twice and I have to say...I am totally blown away by the service dept ...and how awesome they treat I had my car service at Hyundai on Northern Blvd twice and I have to say...I am totally blown away by the service dept ...and how awesome they treat you ...EXCEPTIONAL! a big shout out to Jesus Gonzalez and their team ...thank you for treating yr customers like royalty... Rosemarie J. Livreri More
by Rosemarie J Livreri
Employees Worked With
Jesus Gonzalez
June 27, 2017
Never call back, do not care They have my car for over 3 weeks for repair. I went to pick it up (was supposed to have been ready) and it was not fixed. They never call back. They They have my car for over 3 weeks for repair. I went to pick it up (was supposed to have been ready) and it was not fixed. They never call back. They act like they are doing me a favor repairing the car. I just called 6 times in a row and asked to speak to someone about my car. Never got through to a live person. Disconnected me, hung up on me or put me through to voicemail even though I requested a live person. More
by stber
Employees Worked With
Jason Bae. Mark
October 24, 2016
Theives My Hyundai was towed in and broken. They took two days to even check what was wrong. And by the time they checked the car and they needed to order par My Hyundai was towed in and broken. They took two days to even check what was wrong. And by the time they checked the car and they needed to order parts it was the weekend! By the time parts came and was installed something else was the cause of first problem. A week and half later they ordered second part just before the weekend again did not receive part till the next week. By the time my car. Was repaired it had been 2 weeks!!! Was called and told car was ready. Went to pick up only to find the car dirtier than I left it. And to ad insult to injury my IPHONE CHARGER CORD was stolen!! REALLY!!! You need it more than I do WHO EVER STOLE IT!!! Never again More
by You suck
Employees Worked With
All of them
