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77 Reviews of Koeppel Hyundai - Service Center
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August 24, 2016
Their service department is TERRIBLE TERRIBLE BAD!!! save yourself time and money and go to a different dealer if you need service on your Hyundai, I made an appointment to install rain guards (which I save yourself time and money and go to a different dealer if you need service on your Hyundai, I made an appointment to install rain guards (which I purchased) on my Genesis which should take about 30 minutes to complete, my appointment was for 10:30, I show up and give my information to Kevin who said that it should be done in about an hour max 2 hours, I said I can't wait 2 hours I'll go to work in Brooklyn and please call me once it's ready and I'll pick it up, he said they are only open today till 4:30 so I should come before that, I said ok call me once it's ready I'll come right away, so according to him it should're been ready by latest 12:30 -1:00, at 3:15 I haven't received any calls, I called Kevin only to find out it's not done yet and that they are working on it right now, it will be done by 4:00-4:30, I should be there before 4:30 because after that they are closed, I show up at 4:30 and wait for Kevin 15 minutes finally he shows up and the manager comes telling me it's not done yet and will only be done later tonight, I said but I need my car now, he says I'm sorry but it can not be done, so I told Kevin bring me my car and let me get the xxxx out of here, he went to bring my car only to come back that they are working on it right now and will be done in 10 minutes, after waiting another 25 minutes he brings me the car and of course it's NOT done because he thought he can do it in 10 minutes but it will actually take an hour, WHAT A WASTE OF TIME, meanwhile I'm out over $50 for Uber back and forth from work and 3 hours travel and waiting time and I still the job that should only take 30 minutes is still not done (remember I made an appointment for this for 10:30 I didn't just walk in) and I have to go to another dealer to get it installed, SAVE YOUR SELF TIME AND MONEY AND DO NOT USE THEM FOR SERVICE!!! More
by Julius Hersh
Employees Worked With
Kevin
Helpful March 16, 2016
All of the people involved were very helpful and contacted when they said they would and did everything they could to help....I would definiately go back there. They were great! contacted when they said they would and did everything they could to help....I would definiately go back there. They were great! More
by LindaBoisselle
January 20, 2016
The worst service and the worst experience I have had I was warned by a lots of friends before not to lease with this dealer but unfortunately did not take it seriously until today. I am leasing a car wit I was warned by a lots of friends before not to lease with this dealer but unfortunately did not take it seriously until today. I am leasing a car with this dealer for 2&1/2 yrs. my car broke Monday afternoon1/18/2016. We called them Tuesday at 9am they said they will come and pick up the car withing 1 hour. An hour later nobody showed up we called again they said same thing we kept calling again and again and they kept lying.again and again waiting in the cold weather. Until 1:30pm we had to leave because I had a very important appointment with my surgeon. Next day we called again and we schedule an other appointment to pick up the car for 4:30pm. The tow truck came late of course even though I called two hours before the appointment to confirm and told them that I have to pick up my kids from school after 5pm. We took the car to the dealer and here starts the worst part. The manager or the supervisor a blond woman decided she won't take the car. They were open until seven pm but she said it's late and they don't take evening delivery. one of their mechanic was surprised of their behavior and told me what they did is not fair. They were around five employee at the service area and 4 mechanics walking around trying to figurout what to do all these employees couldn't do anything my kids were still at school 5:55pm Nobody cared. The blond lady in charge of the service area alsmot hit me on the face and that is when I called 911 the police came and gave me the legal advice and were very supportive and helpful. The bad management I have never seen at any store that is representing/ selling for a big company like Hyundai. Wherever you see bad management never expect good employees and of course a good customer service. My car still parked in the street and of course they will not give you a replacement car even though they do promise that The day you signe the lease. We pay our bills on time and we deserve a good customer service. From the bottom of my Heart I will tell you do not go to that dealer go to the one in Bayside or the one in Manhattan specially if you have kids and don't want to go through what I went through these tree days. By the way the car I am leasing 2013 veloster is new car mileage as of today is 10000 in 2 .1/2 yr and the transmission is broken already. I will never lease from these dealer especially and will never lease or buy a Hyundai cars in general. To whom it may concern, Thank you, More
by Garfield
Employees Worked With
Nobody helped to give a name
January 11, 2016
Awful busniness practices They ripped me off. Even Hyundai corporate knows it. Lied about work they said they did. They won't even return corporate's phone calls. Stay FAR They ripped me off. Even Hyundai corporate knows it. Lied about work they said they did. They won't even return corporate's phone calls. Stay FAR AWAY from these crooks. More
by techguy
Employees Worked With
Robert Costanza
March 13, 2015
Very Happy I really was happy with the services. David was very outstanding helpful &kind he is the best i recommend for customers to go to him you would leave h I really was happy with the services. David was very outstanding helpful &kind he is the best i recommend for customers to go to him you would leave happy & greatful. I can really say i am thankful. THANK YOU LIC HYUNDAI More
by shaniqua
Employees Worked With
Brandon
February 09, 2015
Excellence I purchased my Tucson Limited new and as a first time Hyundai owner I was pleasantly surprised by the quality of the vehicle and professionalism shown I purchased my Tucson Limited new and as a first time Hyundai owner I was pleasantly surprised by the quality of the vehicle and professionalism shown by the sales staff. Great vehicle, great price! My experience was enhanced by the Service Department Gerald Grimes was my Service Writer and he was both knowledgeable and customer oriented. The Service Manager Jay Strassberg got me past some rough spots and generally made my service visits as painless as possible, he had a great attitude and professionalism. Thank you all for a great experience! More
by henryb
October 16, 2014
Mala atencion Tres revisiones por un ruido en la suspension y no reparan nada, dicen q cambiaron el amortiguador y el ruido sigue, mentirosos, ahora quieren q deje Tres revisiones por un ruido en la suspension y no reparan nada, dicen q cambiaron el amortiguador y el ruido sigue, mentirosos, ahora quieren q deje el vehiculo por 2 dias para revision, todo para decir q arreglaron algo q no cubre la garantia, tramposos. Pero los de Korea se enteraran de esto, ? Creo que si. More
by rey123411
February 22, 2014
Today I took my 2007 Hyundai Elantra for service and came out with a brand new 2013 Elantra. I'm so happy this is my first brand new car. I never thought I could get a brand new car. Right now I'm going thre out with a brand new 2013 Elantra. I'm so happy this is my first brand new car. I never thought I could get a brand new car. Right now I'm going threw a difficult time with my mother, Battling cancer and this day and experience at Long Island city Hyundai made my day. Everyone was so nice to me and very helpful. I will tell all of my family and friends to shop their for a car. Once again to everyone at Hyundai thank u from the bottom of my heart. More
by Martha7947
September 09, 2013
Michael Romano who is so incredible & kind he goes above & beyond what is expected. He as well as the people that work in the service department were so friendly & efficient. I have owned a Mercedes B above & beyond what is expected. He as well as the people that work in the service department were so friendly & efficient. I have owned a Mercedes Benz and have never been treated as such an important customer. I left there feeling so good. I am singing their praises to everyone I know. They have made me a Hyundai customer for life ! More
by HappyHowie
Employees Worked With
Kevin Cruz
August 08, 2013
I Love the service team at L.I.C. Hyundai. Starting with Tia, continuing with Jay, Gerry and I can't forget Lydia (she takes my money,Lol). The service and attention is excellent. I purchased my 2010 Hyunda Tia, continuing with Jay, Gerry and I can't forget Lydia (she takes my money,Lol). The service and attention is excellent. I purchased my 2010 Hyundai Genesis 4.6 from this dealership. At first I was skeptical, Hyundai was not associated with luxury vehicles. Service is a huge concern of mine. I own another luxury sedan and I'm comparing my service experience. Hyundai has come a long way and still has some way to go.With a service team consisting of these individuals, you're definitely heading in the right direction. They are willing to listen to my issues and suggestions. Hopefully, upper management is listening to them. I drive in from the Bronx, past other Hyundai dealerships to get my vehicle serviced at L.I.C. Hyundai. I feel like I'm part of a family More
by Dee9106
