Koeppel Hyundai - Service Center

I was having some issues with a couple of dashboard lights on my Tucson, I had contacted Roberto Castillo on a Sunday to see if he can help me out on this issue, I had to leave a voice message. Though lights on my Tucson, I had contacted Roberto Castillo on a Sunday to see if he can help me out on this issue, I had to leave a voice message. Though he was not in the office - it was his day off to which I did not know he had made it a point to call me and to tell me to bring in my car on a Monday so that he can address my concerns. I had brought in my Tucson on the Monday and Roberto and I discussed what was going on with the car, he had an idea of what it could be and he made the appointment for me to drop my car off the next day into the service center so that the technicians can thoroughly check out the car. They checked my car out and found the problem and corrected them within 2hrs. time. I was able to go home with my car that same day. Since then I have not had a problem and the car runs great. Many thanks Roberto I greatly appreciate it. More

Had some questions regarding my leased car and spoke to Mike DiAndrea. I was extremely impressed with the quality of service that he extended to me. He was approachable and his knowledge of the car and Hyu Mike DiAndrea. I was extremely impressed with the quality of service that he extended to me. He was approachable and his knowledge of the car and Hyundai services was impeccable. Dealing directly with him made the process smooth. He is perfect dealing in his role as a Manager because it is evident that he has alot of experience dealing with the public. Thank you Hyundai for having Mike in your employ. More

My experience at LIC Hyundai truly has been the best. I actually had my car towed from my original dealer's service station back to LIC Hyundai because I knew I could trust their service, prices, and work actually had my car towed from my original dealer's service station back to LIC Hyundai because I knew I could trust their service, prices, and work done. I've had a LOT of issues with my vehicle, and LIC Hyundai has made it their priority to protect my investment, making sure to take care of all things covered under warranty before moving to more extreme measures. Tia Hamilton has always kept me informed of my car's status, and has gone above and beyond to take care of me personally. I cannot thank her and the LIC team enough for making what is typically a difficult and unnecessarily expensive experience to one I trust and appreciate. More

The people at the service department are always curtious and friendly. I never had any kind of issues with them. Service is always done on time. and friendly. I never had any kind of issues with them. Service is always done on time. More

I had been to several dealerships prior to visiting Hyundai. I found that the prices were affordable and they were quality vehicles as well. The staff was very knowledgeable and made what I thought Hyundai. I found that the prices were affordable and they were quality vehicles as well. The staff was very knowledgeable and made what I thought would be a stressful experience, easy. I was particularly impressed with the manager of the service department, Mr. Jay Strassberg. His customer service and professionalism are to be commended. Since I had such a great experience with Hyundai in L.I.C., I would recommend them to friends and family. More

Great service A special thanks to Tia Hamilton for helping me in getting service apointments with my busy schedule,and the rest of staff on making your stay as short as possiable ..Thanks helping me in getting service apointments with my busy schedule,and the rest of staff on making your stay as short as possiable ..Thanks More

Great service as always. The crew at LIC Hyundai are always professional, friendly and willing to go the extra mile to make sure that I have a great service experience. always professional, friendly and willing to go the extra mile to make sure that I have a great service experience. More

After having a bad experience. Criss stepped up and went over and beyond normal customer service to assist me. Not only did she resolve my issue with not receiving my refund, but she took the time to listen over and beyond normal customer service to assist me. Not only did she resolve my issue with not receiving my refund, but she took the time to listen and understand my frustration and personal situation. She gave me a call with every update. It wasn't so much not receiving the money, but the lack of communication that I was mostly upset about, and Criss was very attentive. Understanding what I was going through, and the long wait that I had, Criss had my refund personally handed to me at my doorstep. I was about to give up on this dealership, but if I decide to go with Hyundai again, I will come back solely by the customer service she gave me. More

I did not see the names of Lorraine(the nice lady you pay after service is done)nor the Spanish guy who receives your car when you bring it in or Erika(the kind lady with whom I went on a test ride). They a after service is done)nor the Spanish guy who receives your car when you bring it in or Erika(the kind lady with whom I went on a test ride). They all contributed to make this a great experience. More

Pleasure to deal with the service department - all communication & changes were clearly & timely shared the car was ready when originally promised even with doing additional Maintanence & cost was exa communication & changes were clearly & timely shared the car was ready when originally promised even with doing additional Maintanence & cost was exactly what was expected & promised. More