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Koeppel Mazda
Queens, NY
375 Reviews
Koeppel Mazda dealership is one of the most premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 375 reviews
March 18, 2022
A truly awful dealership for service, even for routine scheduled maintenance. You cannot trust that you will receive only what is specified and recommended by Mazda--instead, you have to read the fine pri scheduled maintenance. You cannot trust that you will receive only what is specified and recommended by Mazda--instead, you have to read the fine print to understand the needless cleaners and additives that will be tacked onto your bill, none recommended by Mazda, (with labor and tax added to their cost), all to pad their profit margins on your scheduled service. None of this is explained--you have to read the fine print for yourself. So bring your lawyer for your 15K service! When I complained to the service manager and asked to be credited back for $100 in charges that had nothing to do with Mazda's specs for the service, he refused. He was content to lose me as a customer for good over $100, and wished me "Good luck" on taking this matter up with MazdaUSA Customer Experience. THAT'S the kind of dealership this is. Stay away. More
by Charles N
Employees Worked With
Carlos Perez
January 13, 2022
The three gentlemen we worked with, Saiful Islam (GSM), Jay Polanco (SC) and Steve Kontonicolaou (FM) were all consummate professionals. They treated me and my wife respectively, transparently and with pat Jay Polanco (SC) and Steve Kontonicolaou (FM) were all consummate professionals. They treated me and my wife respectively, transparently and with patience. We are both happy with our new CX-5 and we would gladly recommend these three fellows and Koeppel Mazda to our families and all our friends and acquaintances. More
by FM
November 28, 2021
I had such a positive experience with Raul Jiminian today. He was informed, patient, honest, gracious, and thoughtful. Raul’s integrity and friendliness make shopping for a new car feel like the opposi today. He was informed, patient, honest, gracious, and thoughtful. Raul’s integrity and friendliness make shopping for a new car feel like the opposite of any negative experience you may have had. Raul went out of his way to arrange a test drive for me and discuss my individual needs in a truly tight market and on a busy day. Grateful. More
by Sheath10
Employees Worked With
September 14, 2021
Daniela Castillo was the best! She was so patience with us we test drove two cars for a total of 3 test drives so that we could make a decision. You have to go see her at Koehler Mazda for the best service us we test drove two cars for a total of 3 test drives so that we could make a decision. You have to go see her at Koehler Mazda for the best service in NYC. More
by Eskrisz
Employees Worked With
Luis Valerio, Nelson Peraza, Daniela Castillo
August 29, 2021
The entire team was honest, courteous, and friendly. I came in with an idea and a trade in. They worked to get me a deal I wanted with the car I researched. After you read the reviews you know to go to Ko came in with an idea and a trade in. They worked to get me a deal I wanted with the car I researched. After you read the reviews you know to go to Koeppel Mazda. Thank you Nelson, Kamal and Sherette. I’m a koeppel Mazda buyer for life More
by G.Hernandez
Employees Worked With
Kamal Pokhrel, Nelson Peraza, Sherette Corsey
August 24, 2021
Koeppel Mazda offered superb customer service - friendly, patient and knowledgeable. There were many models to choose from, each with somewhat different features, and it would have been overwhelming for me patient and knowledgeable. There were many models to choose from, each with somewhat different features, and it would have been overwhelming for me without the assistance of Nelson. Antoine and Sherette were also helpful regarding various questions I had, as well as with regarding the paperwork for the CX-5, which went very smoothly. More
by rroycenyc
Employees Worked With
Nelson Peraza, Sherette Corsey
August 09, 2021
Jonathan was fantastic: knowledgeable, extremely patient (my first car - so I had a million questions, but Jonathan was very understanding and made the process maximum clear for me) and very comfortable to (my first car - so I had a million questions, but Jonathan was very understanding and made the process maximum clear for me) and very comfortable to work with. Thank you so much! I am absolutely happy with my car and the service! More
by Tatiana
Employees Worked With
Jonathan Stenger
