Koeppel Mazda

It’s New Year’s Eve and I just picked up my Mazda 6 from Koeppel. I got an excellent deal on a new 2014 model thanks to the exceptional service I received from Christopher Gonzales and Saiful Islam. Fou Koeppel. I got an excellent deal on a new 2014 model thanks to the exceptional service I received from Christopher Gonzales and Saiful Islam. Four days ago I read on the internet that the Insurance Institute for Highway Safety was awarding Top Safety Pick + to cars that had not only excellent crash test results but also offered crash protection technology. So I wanted the technology package on the Touring sedan with Safe City Braking which used lasers to stop your car before you rear ended someone in congested traffic. It also had a blind spot and backup camera system with cameras to warn you of unseen obstacles. I got quotes from several dealers in and around New York City using the excellent search tools on Mazda’s website. I also brought my car in to the two dealerships with the lowest prices to compare trade in value. Koeppel was the clear winner, but I was hesitant because they did not have the color car I preferred in stock. With very little time left until the year end $500 cash rebate promotion ended, I took Sales Manager Saiful’s word that he could get the car of my choice through an exchange with another dealer. I am very glad I did. I saved hundreds of dollars over the other offers when Saiful brought a car down from Connecticut this morning. Christopher spent hours following up on the car’s registration, insurance and preparation, personally installing the wheel locks and cargo net I requested. He then sat with me in the car until after dark to set up my navigation system and sync my phone’s Bluetooth connection. When we parted and went home to celebrate New Year’s Eve I sincerely thanked Saiful and Christopher for their determination, effort, and reliability in getting me the exact car I most wanted. More

Had a great experience at Koeppel Mazda!!! I went to a few other dealerships before ending up at Koeppel and that was my last stop. First time I went in, I was there for about 4 hours, asking a bunch of q few other dealerships before ending up at Koeppel and that was my last stop. First time I went in, I was there for about 4 hours, asking a bunch of questions, test driving the 2014 CX5, which I love by the way and just getting as much information as I could. This was my first time leasing and I also had to trade in my '09 Accord, the Floor Manager Saiful Islam and my Dealer Jim were amazing, so patient, so welcoming and most importantly so Honest, it felt like I was hanging out with family instead of purchasing a car! Definitely recommend going to Koeppel Mazda to purchase a car and make sure to see Saiful and Jim. I'm looking forward to returning my lease in 3 years, obviously to get a new car, but most importantly to interact and do business with those guys again! Loving my White Mazda CX5! More

I searched high and low for a used Mazda5 with less than 50k miles on multiple websites including Cars.com and Usedcar.com and read many dealer reviews. Every time I found a "great deal" the dealer reviews 50k miles on multiple websites including Cars.com and Usedcar.com and read many dealer reviews. Every time I found a "great deal" the dealer reviews were negative stating you would not get what was promised as far as price. When I found the car I purchased and read the Koeppel Mazda reviews the negative comments were few and far between. From my first email inquiry right down to signing on the dotted line I was given honest answers to all of my questions and was even able to "haggle" a few more dollars off the bottomline internet price. No surprise dealer prep fees, no added "pinstriping" for extra bucks, just a straight forward deal. My salesman Chris Castro was professional and straight forward and being that I was making a purchase on a Sunday night I had to come back for a full NYS inspection. The 2nd key was still in its packaging and the battery was dead, I was promised a new battery when I came for my inspection. Well, I went back a week later and everything went just as promised. The only thing I would say some people may have a negative comment on, but that I actually appreciated is, it is a "no frills" dealership. They didnt offer us food, drink and entertainment that other dealerships do, but I always found those to be a distraction for the customer as they found ways to get more money from you. We had a cup of water and a straight forward deal from a friendly no pressure salesperson, that to me is a rarity. More

Highly professional! Not pushy. Friendly and try to do their best to take into consideration your needs and limits. Not every dealership has this type of spirit and approach to the customers. Javier Rodri their best to take into consideration your needs and limits. Not every dealership has this type of spirit and approach to the customers. Javier Rodriguez, the salesperson, is the best one. I highly recommend this dealership. More

I came into Koeppel Mazda looking for a Mazda CX-5 and as soon as i got into the dealership Luis greed me with a warm welcome but i was nervous from all the stories I've heard from dealers and pushy sales pe soon as i got into the dealership Luis greed me with a warm welcome but i was nervous from all the stories I've heard from dealers and pushy sales people but my experience was completely different at Koeppel Mazda. Luis guided me to the Mazda CX-5 having great product knowledge; what i liked the most was that he never pressured me into buying, he just wanted me to feel comfortable and make sure i was getting the right vehicle. Besides the vehicle i was looking for a monthly payment that was affordable into my budget and Saiful the manager helped me so much; he was very flexible and easy going and never pressure me at all, and i have the car that im in love with and a great deal. Thank you koeppel Mazda for making my experience quick and painless. More

This sales manager, Saiful Islam, is very "profit oriented". Which is nothing wrong; however, their quote price is way higher than other dealers. My recommendation is to look around before you make oriented". Which is nothing wrong; however, their quote price is way higher than other dealers. My recommendation is to look around before you make your final purchase at this dealer. The incident that I've experience, which I think it's worth to share: When we sat down and discussed about the sale price, and Saiful mentioned that he CANNOT give me any discount, because it's a new car with high demand. He said that he can give me the invoice price, so that I know how hard for him to earn his living with the small gap of price different between the MSRP and the invoice price. Saiful asked one of his employee to bring me the invoice, and that employee brought an invoice that has more than $5,000 difference between the MSRP and the invoice price. He quickly took the sheet back, and said it's a mistake and it's for a different model. At last, I didn't purchase from this dealer and started to search around carefully in case this incident happens again. More

walk in looking for a CX-5. the sales person show all three level of the car. great way to compare this was a great car buying experience. three level of the car. great way to compare this was a great car buying experience. More

This is a great dealership with a great staff. I've never met such friendly people working as salesmen before. No pushy people, just honest help from them when I was inquiring about a car. I fell in lo never met such friendly people working as salesmen before. No pushy people, just honest help from them when I was inquiring about a car. I fell in love with one in particular and spent much time at the dealership asking questions and the staff was so knowledgable and the prices so good that I knew I needed to buy it. Thanks Koeppel Mazda. More

The people there were very helpful and friendly. When I came in I wasn't sure of what type of vehicle I should get a sedan or SUV. Javier pointed me to the right direction and Saiful was great. He treated came in I wasn't sure of what type of vehicle I should get a sedan or SUV. Javier pointed me to the right direction and Saiful was great. He treated us very well and with respect. The price negotiation was great. He even gave us a complimentary 1st service on the house and koeppel Mazda goodie bag which had a flash light tire, pressure gauge and a coffee mug. I'm gald I bought Mazda 3 there. More

There is a person named Saiful who appears to be running the show. He is unethical, dishonest, and overall, very sleazy. We had a very bad experiencing purchasing a car there. We know what we wanted, it w the show. He is unethical, dishonest, and overall, very sleazy. We had a very bad experiencing purchasing a car there. We know what we wanted, it was a done deal when we walked in a 9:30am. After several apparent screw ups, we left finally at 5:30pm. Saiful promised a price, we "closed" on it, then after processing the paperwork, he changed his mind. Terrible experience overall. Avoid this dealership. More