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Koeppel Mazda
Queens, NY
322 Reviews
Koeppel Mazda dealership is one of the most premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 322 reviews
September 18, 2007
My experience at Koeppel Mazda was mediocre at best. I came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewal came in for a 30,000 mile service. First, I couldn't even figure out where I was supposed to bring my car (the only apperent place was on the sidewalk outside the service department). Once there, they were slow to responde to my presence. The service attendant spoke softly and was difficult to understand. The work took much longer than I expected. After the work was done, there was no explaination of the services provided (except the paperwork which has everything abreviated in obscure jargon). I later realized, after examining the paperwork in more detail, that they placed the wrong kind of oil in my car. When I called and complained about it, they said they would be happy to replace the oil, but I'd have to pay for the oil change at the normal rate. I found the whole experience to be unsatisfactory. More
by hebbianx
Employees Worked With
Omar
Helpful February 28, 2007
Saw a car I liked on a Sunday, I called the second day, discussed with the "sales manager", settled on a certain price + DMV fees + sales tax, clearly specified, no other BS fees involved. When I went to discussed with the "sales manager", settled on a certain price + DMV fees + sales tax, clearly specified, no other BS fees involved. When I went to pick-up the car, they threw in a delivery fee of $495 and a prep fee of $345. So, "only" $840 over the negotiated price. Even after avoiding some of their gimmicks, I was willing to pay the $495 and just get the xxxx out with the car, but no, they wanted the $345 also. So I walked out. Oh, and I forgot to mention, Sunday when I first saw the car, the super-nasty sales representative Cynthia barely wanted to give me the key and she immediately wanted the key back when I said I wanted to negotiate the sticker price. This was a used car. More
by mihaimargineanu
Employees Worked With
Seifeld and Sami
