Koeppel Nissan

I bought my Nissan Roque from Koeppel. I had no hassle with the Sales Department. I bought My Roque in for a free oil change. When I got home that night right before the big snow storm, I saw dried oil st with the Sales Department. I bought My Roque in for a free oil change. When I got home that night right before the big snow storm, I saw dried oil stains on my hood and on my corner panel. Also I saw a small nick on my door. I was able to get it out with a scratch remover. I contacted Koeppel about this and no one got back to me about this until 1 week later with a email from Jorge Pena in the sales department stating, "Am I venting or am I looking for another vehicle". Hello, I said I brought my 2010 Roque for service. More

I purchase a new nissan versa withing two hours I got the car very professional people they work so you can be satisfied from Managers to workers. They explain from financial issues to how the car works and car very professional people they work so you can be satisfied from Managers to workers. They explain from financial issues to how the car works and perfoms, so you don't have any doubts when you purchase a car from them thanks. Scarly D More

Terrible service.I had my Nissan Altima in their shop for eight times in less than two months and each time I got the car back was running poorly with new problems directly related to the repairs which were eight times in less than two months and each time I got the car back was running poorly with new problems directly related to the repairs which were made.In the end I gave up because there were no signs that they knew what they were doing. They are not better that a gas station repair shop.Also the communication with the service rep. is poor. It is a waist of time to call the service for an update on your vehicle because you are put on hold forever and in the end you are told that they will call you back which never happen.The actual repairs take long, long time and if you need a part that means at least two or three days till is ordered and delivered. Of course the prices are "state of the art high". Take your car some other place for a better, faster and cheaper repair. More

To be totally fair, this negative experience with Koeppel Nissan of Jackson Heights unfolded back in 2003. They sold my mother 2 cars (1 used Altima GLE and 1 new Sentra) for a decently priced package deal w Nissan of Jackson Heights unfolded back in 2003. They sold my mother 2 cars (1 used Altima GLE and 1 new Sentra) for a decently priced package deal with a trade-in. Both vehicles were driven off the lot with satisfaction until about three days later when the sales rep called our home and said there was a mix-up. He alleged running the numbers wrong and that my mom would have to pay an additional $1500 to keep the cars. We analyzed the receipts and everything from the financing to the extended warranty pricing matched up error-free. I vaguely remember being threatened with repossession if my mother did not drive the vehicles back onto the lot to pay the newly discussed charges. My mother and I, being gullible and naive, proceeded to comply. While there, the sales rep encouraged my mother to shell over the added fees by trying to convince her that she got a steal with the original pricing and that even paying $1500 more, she was still a winner. Three days in and my mother was already emotionally attached with the car - she had shown it to all our family and friends with bliss. Her obvious mistake was showing too much gleeful emotion at the dealership before negotiations had begun, but this was a woman who never owned a new car in her life. To make a long story short, she forked over the funds after an hour of deliberation. I can't remember what bogus charges were tacked on, but it left a bitter memory in our minds. It was the dealership's obligation to see that all appropriate charges are disclosed at the time of sale, but they backpedaled. New customers BEWARE! Koeppel implemented one hell of a dirty tactic to a naive and elderly woman. I blame myself to this day for not stepping in to get a full refund. A new car driven off the lot then returned, can you say THOUSANDS of dollars in lost retail value? The car would technically have been enlisted as used rather than new. We could've easily strong-armed Koeppel, but as humble and innocent individuals, Koeppel Nissan strong armed us. After reading other reviews, seems nothing has changed with their company. Thanks for letting me chime in (and vent). More

they charge outreageous price for their service. They owner of this dealership is gay, I don't support gay business therefore I will not encourage anyone to go there for any reasons. Please take your bus owner of this dealership is gay, I don't support gay business therefore I will not encourage anyone to go there for any reasons. Please take your business somewhere else instead of Koeppel nissan in Nothern BLVD Queens. More

I wanted somebody more pro after mistakes with Peep Boys and Strauss but Nissan is not better. They replaced my catalyst and changed oil. Now my a/c is not working and oil is all over the engine! I checked and Strauss but Nissan is not better. They replaced my catalyst and changed oil. Now my a/c is not working and oil is all over the engine! I checked the oil level and it's way too much, I hope they did not destroy my engine... More

After reading all the reviews and stopping in at this dealership when searching for my Nissan i have to agree with all the negative ones. My experience while brief was very disappointing. Sales pressure dealership when searching for my Nissan i have to agree with all the negative ones. My experience while brief was very disappointing. Sales pressure and tactics left a lot to be desired. Can't imagine anyone giving this dealer perfect 5's. Only employees of the dealership or bogus posters would do this. More

This was the worst experience that I ever had in purchasing a car. The night before I was supposed to pick up my vehicle I was called at 8pm to say that the vehicle had an accident and the bumper w purchasing a car. The night before I was supposed to pick up my vehicle I was called at 8pm to say that the vehicle had an accident and the bumper was hanging off. I went to the dealership the next morning and told them to show me another vehicle exactly like the one I had purchased. After running me around showing me several unacceptable cars, they magically came up with the same car except it had the SL package which was leather seats. The manager kept letting me know how grateful I should be that they gave me a better car at the same price after one of their irresponsible employees crashed my original vehicle. I also wanted a car with satellite radio, which they assured me they would connect. I was appalled when I picked up my car from service and in my brand new 2008 Altima, they had installed a $130 xm satellite radio with the wires hanging out, now explaining to me that if I wanted the integrated satellite radio I needed to order the connection package. This was not explained to me at the time of my purchase. All I kept asking was "will the car have satellite radio?" and this is what I got. After going in to the dealship and bitching and moaning several times about this, the manager said he could get me an aftermarket radio with the satellite included. He said though that I would have to pay the $1000 for the radio and instalation. (this was the original price of the connection package) I thought since they were charging me that price tha they would be putting in the same radio with satellite connection, but NO! Thankfully I asked to see the radio before install. They were going to try and install a $129 pioneer satellite ready radio into my car and charge me the $1000. In conclusion, I still do not have my satellite radio and the mudflaps and cargo net that should have been on the car when it was purchased. The sales team do not know the product that they are selling and the management team are nothing but a bunch of arrogant imbeciles. Last note...the finance department also screwed up my financing. They got nothing right at all. If you are looking to buy a new nissan, find another dealer. More

CHEATS AND LIARS is putting it mildly. I told two salespeople and the sales manager I wanted a lease quote based on NOTHING down, as in zero (they way I've leased my previous 3 Pathfinders). After be salespeople and the sales manager I wanted a lease quote based on NOTHING down, as in zero (they way I've leased my previous 3 Pathfinders). After being in the showroom for 4 hours while they fiddled around with the papers and I was clearly told that the figure the salesman Humphrey and the sales manger (Dave) gave me (Humphrey) was with nothing down except taxes, motor vehicle charge and bank fee...lo and behold there was a $934 down payment on the lease printout. I had already signed everything else but saw red when I saw the lease agreement. The finance manager Al Ibrahim, manipulated the figures but I'd still be paying a higher monthly fee than had been agreed on and still there was a down payment. Then he switched it to a longer term...still with a down payment and a higher monthly lease fee. At this point I called my insurance company and told them to reinstate my old car so I could drive it home. As this was happening the overall manager repeatedly tried to talk to me...too late guys. Not only did you lose me as a customer, I've already put in a complaint to Nissan and will call the Better Business Bureau and maybe the Queens DA's office. I'm very turned off getting another Nissan as well...I have to think that the parent company condones this kind of behavior. The finance manager insisted on keeping all the papers I had signed but I was able to scribble over my signature on the one he was most interested in getting out of my hands and write NO DEAL on it. I thought he was going to lock me in his office until I gave it up...kind of amusing for a minute. Not funny enought to warrant 4 hours of my life! More