Koeppel Subaru

Great experience from beginning to end I lease a car every 3 years and it is always a task. These people were pleasant, respectful and made my negotiation an easy experience. The sales per I lease a car every 3 years and it is always a task. These people were pleasant, respectful and made my negotiation an easy experience. The sales person Mindi was very knowledgeable about the vehicles, and the manager was easy to talk to. Not condescending. As a woman this means a great deal. I will definitely recommend Koepp and am sure to be a repeat customer. More

Awesome First Lease Experience. I went into Koeppel Subaru not thinking I would come out with a brand new car. I went there with my family to look for a used car and Sergey, my aweso I went into Koeppel Subaru not thinking I would come out with a brand new car. I went there with my family to look for a used car and Sergey, my awesome salesman, was happy enough to go out into the cold and help me look at the ones I saw online. Not only was he very nice about the whole thing but he gave me honest answers to my first time buyer questions. His honesty and whole demeanor made me feel very comfortable right from the beginning. After going back into the showroom, my father decided to just get a new car and Sergey was more than willing to get me a good deal on the car of our choosing. After crunching some numbers and some thinking we decided to go through with the new car. After filling out the paper work and waiting a while. We were finally given the green light and I was given the plates and the keys to my brand new 2017 Impreza! Sergey was kind enough to show me around the car and tell me about the features. He also gave me a nice goodie bag! Overall, the experience at Koeppel Subaru was amazing and I'll definitely recommend my friends to go there for their Subaru needs! More

Horrible This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say the This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say they will. I went in to get windshield wipers replaced per a Subaru national recall. Miguel Pena, the service rep, suggested I get the 30,000 mile maintenance on my outback. They charged me 500 and didn't actually do anything and "forgot" to perform the NYS inspection service as I had requested. All of the staff at the service is extremely patronizing and will not actually tell you what the mechanics did, because all of them just sit in their office and or smoke cigarettes while waiting to scam you. Avoid at all costs. More

Great experience This is not the first time is that we bought a car in Koeppel. we had great experience both times. Everybody is professional, calm, timely, they know This is not the first time is that we bought a car in Koeppel. we had great experience both times. Everybody is professional, calm, timely, they know about the product of that they are selling. The buying process was very smooth and fast. Next time we need a car, definitely we are going back, and would strongly recommend for everyone else. More

Helpful Staff Great buying experience. This is my second vehicle from them. Sergey my original salesperson is still there. They waived my remaining payment and I go Great buying experience. This is my second vehicle from them. Sergey my original salesperson is still there. They waived my remaining payment and I got into a brand new Outback same day. Thank you Sergey and Nino. More

Best car buying experience I've ever had! I came in to check out some new Foresters and was promptly greeted by Tom. He showed me around the showroom and let me sit in a few cars to get a fee I came in to check out some new Foresters and was promptly greeted by Tom. He showed me around the showroom and let me sit in a few cars to get a feel for the size and some of the features. Then he took me on a short, but engaging test drive. I loved the new Forester! Tom quickly put together numbers with a few different down payment options. I found one that was right in my range and worked within my budget. They even arranged for me to take the car home the same day! Tom handed me off to their in-house insurance agent who took care of all the insurance paperwork and printed out new ID cards for me. Then I met with Maureen, the finance lady. She made my paperwork a breeze and even had new plates for me so I didn't have to go to the DMV. I had no idea that buying a new car could be such a hassle free and even pleasurable experience. Thank you Koeppel Subaru! More

Amazing Dealership I recently purchased a car at Koeppel Subaru and I must say the service was amazing. My sales person Jordan Germosen was extremely helpful, respectful I recently purchased a car at Koeppel Subaru and I must say the service was amazing. My sales person Jordan Germosen was extremely helpful, respectful, very knowledgeable of all the vehicles I looked at and helped me pick the perfect one. My finance manager Maureen Heffernan was literally amazing. Extremely kind and respectful. She made me feel comfortable and trusting. She did everything I asked and made sure I was completely taken care of. I would absolutely recommend this company to family and friends. More

Great Dealership The salesperson was wonderful. I haven't met the service team yet, but I am hoping I will experience the same quality. If you are tired of shady The salesperson was wonderful. I haven't met the service team yet, but I am hoping I will experience the same quality. If you are tired of shady dealerships, this is the place to purchase your next vehicle. More

Go elsewhere! So I made an appointment to visit this dealership to meet with a particular sales person, and I was told they had all my information and would be So I made an appointment to visit this dealership to meet with a particular sales person, and I was told they had all my information and would be expecting me. Well the people I was supposed to meet ended up not being there and I had to meet with the sales manager, who asked me several times what I was there to do, annoying but okay. So sales manager pulled up my information on the computer and then proceeded to build the car I wanted on the subaru website. He printed out a copy of the assembled car with MSRP prices and presented it to me as the price of the car! He told me the car buying program I wanted to use only takes $250 off the MSRP...I guess he must think I am a fool! As a AAA auto buying dealership they are supposed to show me the invoice price and charge me a pre-negotiated amount above the invoice! I then told him the price quote I received from another dealership and he said he would be able to match it if I can show it to him in writing...I guess he thought I was lying. So I showed him the price quote from the other dealership which was almost $2300 off MSRP! Needless to say he was surprised. He then thanked me for coming in as if to say without actually saying it "we can't match that price". So I left, annoyed that I had wasted my time. The person I made the appointment with called me the next day to find out how everything went. I explained to her what happened and she seemed very concerned and eager to earn my business. She then proceeded to tell me they can match it, BUT at an additional cost for the options that were already included in the other dealership's quote. How are you "matching" the price if you are trying to charge extra?? Anyway, I sent them the quote and they later called me to say they couldn't match it, again wasting my time! Do yourself a favor and AVOID this dealership. I am not sure if this happened to me because I went in by herself, or if they just thought I was naive, or maybe even both! There are many other Subaru dealerships that you can get a better deal from. To all the people who think they got great deals from this place, make sure you get a 2nd, 3rd, or even a 4th quote! Always do your research before going in to purchase cars because if you don't you might end up paying much more for a car you could've gotten a better deal on. More

Smooth transaction with a very professional team Dealt with Ashley, Maureen and also the general manager. Very professional service. Wanted a more efficient AWD vehicle and the high level of customer Dealt with Ashley, Maureen and also the general manager. Very professional service. Wanted a more efficient AWD vehicle and the high level of customer service in this place assured me that I can work with them. I leased the car at a fair price, had no unpleasant surprises while dealing with any of them and am amazed of how well everyone there does their job. I have not dealt with the service department, however, getting the vehicle from these guys was an absolute pleasure. Ashley was courteous, professional, knowledgeable and not pushy at all. She more or less LISTENED to what we needed and delivered. You don't see this very often in this industry. Straight forth with us from beginning to end. She was a pleasure to deal with and at times felt as if we were chatting with a friend, rather than a car salesperson. Make no mistake, the lease price was also very fair. Maureen was incredibly pleasant and did her job very well. Explained to us the numbers and answered any and all questions that we had. Even on a busy Saturday, she did not stop short of delivering an amazing customer experience for us. Went above and beyond to get us the car the way we wanted it to be and actively worked with the manager and Ashley on our deal. I usually do not write reviews but was compelled to do so due to the amazing customer experience that this team provided us with. Car shopping is always stressful, even when you know what to expect and have done your homework. They tried their best to make it a smooth, pleasant and fair transaction. That resulted in a very happy customer!! Thanks guys! More