Koeppel Subaru

Old school dealership. I came in to check on the cars, to take a road test (if possible). Real buyer (but not right away). I was just shopping around. My experience: salesma I came in to check on the cars, to take a road test (if possible). Real buyer (but not right away). I was just shopping around. My experience: salesman tried to behave like he's doing me a favor on every step of the show. A lot of obstacles to take a test. I decided to leave. Not coming back. Mean services. 30 min before I just had opposite experience with another dealership. More

Heard from Subaru corporate via voice mail on April 1st, said they would revert on Thursday April 3rd- To date no word back. B March 26th, 2014 Mr. Takeshi Tachimori Chairman, President and CE said they would revert on Thursday April 3rd- To date no word back. B March 26th, 2014 Mr. Takeshi Tachimori Chairman, President and CEO Subaru of America 2235 Marlton Pike W Cherry Hill, NJ 08002 Re- Invoice # 18343- Dear Mr. Tachimori, In all things having to do with business and in fact life, we rely on an element of trust. We make a contract, an arrangement for services. I pay you this, and you agree to provide that. In almost every human transaction we allow trust to rule. I hope you will agree with me that when that trust is threatened we are in a dark area, one not easily recovered from. On March 21st, 2014, I brought my 2010 Subaru Outback to Koeppel Subaru for 4 new tires as well as an alignment. The cost of the service was $858.14. I picked up the car that evening and immediately sensed something wrong. The tires were all new and in great shape but the car was handling in a sluggish way. As I was on Northern Boulevard I credited the road for the issue. That evening my wife and I drove up to the Catskills, driving mainly on I-87, the New York Thruway, and found that the alignment had not been done, or had been done very poorly. In fact the car was veering to the left and then to the right. The next morning, Saturday, I spoke with the service advisor Miguel Enriquez. I explained that in my opinion that the alignment had not been done. How else could one account for the constant veering to the left or right? Miguel seemed to feel that the alignment was done, and in fact offered that he saw them do it. As far as I understand the alignment was not done at the Subaru dealership, but at a trusted partner. On Tuesday March 25th, I brought the car back to Koeppel Subaru, where once again I was told that the alignment had been done; however, they were going to fix it. At 3:06PM, I received a call from the Service Advisor. They took the car to yet another shop and found that there was indeed something wrong with the initial alignment. That evening I picked up the car, spoke with two more folks at Subaru, who still insisted that the alignment had been done, even after their foreman drove it and then brought it to another vendor for an alignment. What strikes me in all of this is not once did anyone offer an apology. In view of the circumstance I would have thought that was the least they could do. My wife and I love our Subaru; we hope it will be our last car. We tend to it with great care and have placed our trust in the service schedule prescribed by Subaru. At this time I have lost faith in Koeppel Subaru. I feel that they have stolen my money, and they have lost my trust. In the future I sincerely doubt we will purchase another Subaru, to do so would be an invitation to the shoddy service I have received so far. Sincerely, Burton Fitzpatrick CC- Thomas J. Doll – Executive Vice President, COO and CFO-Cherry Hill Service Manager Koeppel Subaru- Miguel Enriquez – Service Advisor Koeppel Subaru More

Car buying can be difficult to say the least but the staff at Koeppel Subaru work hard to make car buying a great experience. Nino Tirburzi (Sales) and Maureen Heffernan (Finance) truly deserve a 5-sta staff at Koeppel Subaru work hard to make car buying a great experience. Nino Tirburzi (Sales) and Maureen Heffernan (Finance) truly deserve a 5-star rating for their services. Nino (Sales) was excellent all around, specifically he tries his best to attend your every need and has some of the best customer service skills I have experienced in any service industry. He is very knowledgeable on the technical specifications of the cars he sells. He is also honest and genuine two words not often synonymous with car sales. Maureen (Finance) was very knowledgeable and easy-going in processing my Finance application. Maureen works with numerous banks and has made the application process and procedure very easy to understand and follow. Just like with any major purchase you should come prepared to do business and if you do Maureen will reward your efforts. These guys truly are the best in their respective platforms. I'm so glad that I purchased my car here. Buying a car has never been so pleasant!!!! More

I want to say Thank you to Koeppel Subaru.Outstanding customer service and great people.Very helpful and understandable I would strongly recommend Koeppel Subaru. customer service and great people.Very helpful and understandable I would strongly recommend Koeppel Subaru. More

I was getting some warning lights on my relatively new Subaru. Heading out of town in a few days so I needed help fast. My closest dealer, Bay Ridge Subaru, couldn't be bothered - they offered an appoin Subaru. Heading out of town in a few days so I needed help fast. My closest dealer, Bay Ridge Subaru, couldn't be bothered - they offered an appointment time that was 10 days away. Koeppel gave me a decent appointment date, turned around the car quickly, and were pretty nice about it. My one gripe would be that there are times during the day when nobody from service is answering the phone - I had to try them a handful of times in order to get that appointment. But, I'm glad I persevered. More

Entered the process a bit jaded from other dealers but all went well and feel good about recommending Koeppel Subaru. I feel they worked with me to make a fair deal and I ended up with an affordable lease all went well and feel good about recommending Koeppel Subaru. I feel they worked with me to make a fair deal and I ended up with an affordable lease on a car I've always wanted. More

I have been shopping around for a new car for quite some time now and have been interested in the WRX. I came into Koppel Subaru out on a limb to see what they had/offered. After a few seconds of looking ar time now and have been interested in the WRX. I came into Koppel Subaru out on a limb to see what they had/offered. After a few seconds of looking around, I was approached by Sergey, asking me if I needed any help. I told him my situation, and what I was looking for. He showed me the wrx that they had in stock. I asked if it was possible to go out on a test drive. Sergey without hesitation nor being pushy got the keys, and went out for a drive. I loved the car! And lucky me, they had 1 of the 2 colors I was looking for and all the options. The biggest problem for me was not finding it for the right price. We negotiated on the price, and Sergey hands down gave me the best price than anybody else has! So I had to take it! I am in love and thrilled about the car, and service that Sergey has given me. He was attentive, easy going, and spoke to you like a friend and not a salesperson- which I admire since my job is sales too. I knew alot about the features of the WRX, but Sergey was very knowledgeable and showed/told me other things that I didnt know. I would easily recommend him to anyone who is looking to purchase a Subaru in the future. Thank you for the great service! More

We needed a new car for one of my colleagues to use. Having bought an Impreza from Jimmy previously I checked to see if he was in and headed over. Through work we've purchased more than 3 vehicles in th Having bought an Impreza from Jimmy previously I checked to see if he was in and headed over. Through work we've purchased more than 3 vehicles in the past year and I'm currently helping my friend buy a used car. Without a doubt Jimmy is the BEST experience I've had bar none. There is no B.S.ing nor smoke and mirrors. We put 3 quarters into the machine, walked 2 blocks, managed to buy the EXACT Forester we wanted at the EXACT price we wanted and still have time left on the meter. The entire process took less than 35 mins INCLUDING the test drive. Went back to work got the check and left with the car before dinner. I would recommend Koeppel Subaru to anyone who wants a painless buying experience. When I'm ready for Subaru #3 this is where I'll be buying it. More

Koeppel Subaru was the first dealership I visited after deciding to test drive the new Forester. Nino was my sales guy and I couldn't have asked for a better experience. During my first visit, Nino was gre deciding to test drive the new Forester. Nino was my sales guy and I couldn't have asked for a better experience. During my first visit, Nino was great. He was polite and did not pressure me with the usual salesman dialogue. We couldn't agree on a price after I test drove the Forester but we left on good terms. I decided to visit other dealerships in the NYC area but I soon realized that I should have stayed with Nino. The other dealerships weren't as receptive to my needs and I just felt a poor vibe. After a few days, Nino called me to follow up and I decided to revisit his dealership. We settled on a great price and left with my new Forester on the same day! Nino made my first car purchase as painless as possible. I hope he remains at Subaru because I will definitely recommend him to my friends and family. More

After a bad experience with Bay Ridge Subaru, I did a search and found Koeppel Subaru. Tried to call to make appointment at 1:30PM to test drive the Forester XT at 3:30PM. Went to voice mail. I hung u search and found Koeppel Subaru. Tried to call to make appointment at 1:30PM to test drive the Forester XT at 3:30PM. Went to voice mail. I hung up, and started an Internet Chat, I asked if they have the car for test drive. Teh sales checked the inventory and said they have one for test drive and I can go at 3:30PM. So I had my friend drove me to the dealer I told the sales that I made an appointment to test the Forester XT. He said it was sold this morning, but I said the Internet sales told me I can come to test drive the car. All he said sorry she didn't know the car was sold. At that point I was already pissed. Then I asked can I test the Outback V6, He said he have it ,but I cannot test drive it, but you can test drive the regular forester. This is just to say how unprofessional they are. I am very interested getting the Forester XP, but the bad experience with Koeppel Subaru and Bay Ridge Subaru make me to think about their customer service. More