Koeppel Subaru

EVERYTHING was great! Totally exceeded expectations. First car purchase on my own and Nino was there every step of the way. No pressure was felt at all during the process. All the numbers were laid ou First car purchase on my own and Nino was there every step of the way. No pressure was felt at all during the process. All the numbers were laid out in front of me and explained, rather than trying to hide anything in the paperwork. Nino and the team were EXCELLENT and deserve much respect. I have already referred two friends to pick up their next cars from Koeppel. More

Salesperson was great. Very helpful even after I leased the vehicle. My only concern was that I was told that the vehicle was "wired for satellite radio". The salesperson was just as surprized to learn t the vehicle. My only concern was that I was told that the vehicle was "wired for satellite radio". The salesperson was just as surprized to learn that I had to purchase the satellite receiver and antenna (at a cost of $660.00). The service department made no effort to negotiate a price with me about it considering that both I and the salesperson were under the assumption, at the time of the lease signing, that all I had to do was transfer the satellite service from my old car. I was not happy about this and, had I known prior to the lease signing, I may not have considered the transaction. More

I was very clear and specific on what I wanted, basically I have supporting emails indicating my wishes, I am in sales and I specifically wanted a navigation system. The day of delivery I had to responded to I have supporting emails indicating my wishes, I am in sales and I specifically wanted a navigation system. The day of delivery I had to responded to a family emergency and basically I had to leave the dealership with the vehicle, I didn't check it over and basically approximately two hours latter I called the dealer to ask how to access the navigation system, the response from Nino (the sales person) is that the car is not equiped with one. Nino during the initial sales presentation informed me that he will be complying with my email request and that I will get the exact vehicle I specified in the email. I was informed by Nino that as long as the vehicle came with a moonroof the navigation system comes with it. More

What a fantastic experiance. I've had credit problems in the past so needless to say I'm terrified to sit with most sales people but Ray and Ken made the process painless. I got a very nice reliable car and the past so needless to say I'm terrified to sit with most sales people but Ray and Ken made the process painless. I got a very nice reliable car and a payment I can afford without all the lies and being treated like a second class customer. Thanks guy. More

I enjoy the hospitality and honesty. They don't push you into buying. Anyway these cars sells by themselves. Nino is a great salesman, very polite and friendly. TGhe whole staff makes feel very welcome. into buying. Anyway these cars sells by themselves. Nino is a great salesman, very polite and friendly. TGhe whole staff makes feel very welcome. Hey Nino, thank you for the Subaru Hat..... More

Excellent salesman. Not pushy at all, but genuinely enthusiastic about the cars and made the transaction easy. We bought our car on the spot in part because of Jimmy. Jimmy worked with us, and his bo enthusiastic about the cars and made the transaction easy. We bought our car on the spot in part because of Jimmy. Jimmy worked with us, and his boss, to assure a fair deal. The dealership has a good number of vehicles to test drive, which is very helpful in comparing models. More

I was looking for a new 5-speed Forester, Koeppel was my first stop since I could get there by subway and learned over the phone that they had several in stock for me to look at. Nino had one ready for me first stop since I could get there by subway and learned over the phone that they had several in stock for me to look at. Nino had one ready for me to test drive when I arrived, we negotiated over a couple of options packages, and I drove the car home four hours later with 1.9% financing, better than the offer from my credit union. Simple as that. They were all friendly and efficient, I highly recommend Koeppel. More

After much debating and test-driving, my wife and I decided to purchase a Subaru Legacy. We had gone in for a test drive the third week in February and were accompanied by Nino. We then sat on it for decided to purchase a Subaru Legacy. We had gone in for a test drive the third week in February and were accompanied by Nino. We then sat on it for a week before making our decision. We then decided to do some price investigation online and got a list of prices from local Subaru dealerships. In general, what we found for other dealerships is that while the price of the car itself was below what the dealer paid, there were always additional fees (documentation fees and something called the regional ad fee) that added up to over $1000. In all of this waiting Nino didn't push us at all. He only contacted us once, and that was after 5 days, just to let us know that the President's day deal would be ending within a few days. We then went to Koeppel, ready to negotiate. Once there we found that Koeppel pretty much does not negotiate on price. In fact, while we were there, someone attempted to negotiate, but they left without Koeppel budging. Fortunately, Nino started off with a very attractive price. It was slightly more that what other dealerships were offering; however, the fact that Koeppel does not charge an additional hidden fees brought the total price right in line with the best that we had seen. The problem was that we wanted a basic-basic model and Koeppel only had the premium in stock (which would increase the price above what we were ready to pay). We were disappointed and ready to leave, but Nino used some creative negotiating to make my wife and I happy. We were able to lock in a very attractive financing rate (1.9 when the best we had seen from any other source was 3.3) which saves us money. He also threw in some free servicing. All in all, we were very happy with the price, as, in total we paid what we were hoping to and got "more" car for the money even if we did end up with some extra features that we didn't want. This brings me to what was basically the only problem with the deal, and it is a small one. The car, and from what I could tell, all of the cars there, had a license plate bracket that cost $40. No other dealer had this as an option, not even on Subaru's website. Its an extremely small expense, but one that seems unnecessary and can't be avoided here. Our experience was great and I do not hestitate to recommend Koeppel. They will offer you a good price and an excellent deal, just don't expect much, if any,ta price negotiation. More

As soon as I walked in Ninno was very attentive with great service, he wasn't pushy and excellent help. He worked with me with a fantastic deal. Showed me my options and patiently waited for my answer t great service, he wasn't pushy and excellent help. He worked with me with a fantastic deal. Showed me my options and patiently waited for my answer the following day. All of the staff at Koeppel Subaru was curtious and very attentive. More

Fantastic Service - these guys aim to please. They are cordial, kind and always available. I will always go to this Subaru for purchases and I've already recommended them to others! Thank you Koeppel Su cordial, kind and always available. I will always go to this Subaru for purchases and I've already recommended them to others! Thank you Koeppel Subaru for a great, first time Subaru experience! Sincerely, Jennifer Aiello More