Kolar Chevrolet Buick GMC Cadillac

Scratch in on my hood. Noticed a scratch on my hood. Apt on a Friday I called on a Monday and called later on in the week. Was told the service manager was looking at the ta Noticed a scratch on my hood. Apt on a Friday I called on a Monday and called later on in the week. Was told the service manager was looking at the tapes. Two weeks after the apt the sales manager has someone else call me to tell me they didn't do it. I live 2. hours away. I told the lady in the service department that I would be down next week to talk to the service manager and look at the tapes she even asked me what time I would be there. So I show up and the service manager is out with a sick kid. And that happens no big deal but no one there can help me or make a call on it. So a waste of time on my part. I just wanted to look at the tapes both tapes. And I was told they don't hang on to the tapes long where the oil changes are happening. So why didn't they hang on to it to prove to me they didn't do it? Where is the customer service? This was the first 5,000 oil change on my brand new Suburban. More

I bought a 2013 Subaru Legacy in July 2019. When I test drove it with the salesman, Jeremy, I noticed a hesitation with acceleration. He said it was lot rot. The, later that week we noticed the car was usi drove it with the salesman, Jeremy, I noticed a hesitation with acceleration. He said it was lot rot. The, later that week we noticed the car was using oil. 2 quarts to be exact. Jeremy was again contacted and told us to just keep putting oil in it and watch it because that's what we could afford! So, we did. The car proceeded to keep hesitating with acceleration but was worsening and the oil consumption was a weekly thing. The brakes started making noise and we replaced those. We had only had the car 2 1/2 months. At three months the car started to HEAVILY smoke and I was afraid to drive it for fear of the motor "going". We brought the car back to the dealer and they sent it over to Subaru for a diagnostic test. It needs pistons and rings. A HUGE job! Kolar has had it a month now trying to find financing to trade out the car but to no avail since I'm out of work for medical reasons. When I ask them to fix it they said it would cost ME too much. I feel they should NEVER have sold me a vehicle like that in the first place and I am VERY upset with their lack of responsibility. They wouldn't even offer me a loaner, saying quote, "We never do that." Keep in mind I had only made 3 payments on it. I will be speaking with a lawyer and DO NOT recommend this dealership to ANYONE!!! More

Most unexperienced service staff I brought my 2015 Silverado in October 28th for transmission issues, and it was finally looked at on October 30th. Brent the service advisor called st I brought my 2015 Silverado in October 28th for transmission issues, and it was finally looked at on October 30th. Brent the service advisor called stating that they ordered a part to fix the truck and he'd call me when it's ready. He didn't tell me what was wrong, how long it would take, and how much it would cost. I had to ask!! He failed to tell me the part was on back order. The service was covered under warranty, I was denied a rental/loaner vehicle. I tried to share my complaints with the service manager but my calls went unanswered until I emailed the General Manager. I then contacted Customer Care who told me I was entitled to a rental which the dealer still failed to provide me. I finally got my truck back November 15, over 2 weeks. Brent has NO knowledge of vehicle mechanics, he stated he thought it would be a simple service, also his description of the part was a cover with bolts. OK..... Upon getting the vehicle back I found out they had to drop the transmission, replace gaskets, filter, fluids, and gears 1,2,3,4. Not so simple. Another service writer told me I probably didn't get the rental because I'm the 2nd owner. what part of that comment makes any sense?!?! I purchased the vehicle at Rice Lake Chevy with a warranty. The service manager, service writers at Kolar Chevy should Not be employed in the automotive industry. DO NOT TAKE YOUR VEHICLE FOR SERVICE AT THIS DEALERSHIP!!! More

Worst experience at a car dealership Worst dealership ever. Walked after being ignored for 10 minutes. Finally had to ask for help. After being walked over to the sales managers. The firs Worst dealership ever. Walked after being ignored for 10 minutes. Finally had to ask for help. After being walked over to the sales managers. The first one laughed in my face. I will never go back here. They will treat you poorly. More

Be very careful when buying a car from Kolar Chevrolet I purchased s used Chevrolet Silverado from this dealership. I tried several times to express my disappointment with this dealership. It started wit I purchased s used Chevrolet Silverado from this dealership. I tried several times to express my disappointment with this dealership. It started with the salesman/finance person and spread all the way to the owner Peter Kolar. Peter seemed nice and seemed as though he wanted the situation resolved but soon the truth came out. Peter was only listening to me to hear himself talk. He expressed no remorse of my situation, failed to find even 1 small issue where he could of accepted a little culpability, and was constantly trying to place blame on anybody he could that was somehow not affiliated with his company. At the very end of our conversation he told me to mail him a letter explaining what I was asking for. I have now mailed that letter as requested, and I have followed it up by leaving two VM’s. I know Peter was just talking to talk because I did exactly what he wanted and have not even received a reply back. Peter did not even have the common courtesy to contact me and either make a counter offer or even just come out and say sue me of do whatever you need to do. The ratings on the web-site I’m positive don’t reflect the actual satisfaction. These people will figuratively make you sit an one of their offices until you promise them (or if you don’t know how they ensure somebody will come in the office so you understand how to give a favorable review. Is one guy (me) really gonna hurt one of his 3 dealerships? No! Could Peter be a stand up guy and do the right thing? Doing the right thing would only cost him 3k. Wow!!! Think about if you really want to buy a car from an owner that will not correct a simple issue for $3k, does nothing but deflect the issues or problems on to other people, etc The truth of the matter is you could have s much more serious or problem that I have and be screwed!!! Peter offered no assistance or response, is failing to do the right thing, willing to exploit a vulnerable adult, and lastly put my credit in the crapper cuz he doesn’t want to do the right thing.... If your dead set on Chevrolet ( I am) thank god theres at least 1 other GM dealer in the Duluth, Mn area. I was going to say being totally bananas I might purchase a different vehicle from him if it works in my favor but it appears that Mr Kolar is prepared to ruin my credit which is in turn going to screw me on many of my future financial opportunities ( because he’s fails to pay 3k)which is literally going to screw up my entire life!!!! Thank you Mr. Kollar More

Excessive parts mark-up Kolar charges $2.00 more per quart of engine oil than other local GM dealer. Had purchased a truck from Kolar with no major problems but will not go b Kolar charges $2.00 more per quart of engine oil than other local GM dealer. Had purchased a truck from Kolar with no major problems but will not go back due to parts Mark-up. More

very satisfying Everyone we dealt with at Kolar Cheverolet worked together to make sure we were satisfied and that we had a good buying experience. Thank You! Everyone we dealt with at Kolar Cheverolet worked together to make sure we were satisfied and that we had a good buying experience. Thank You! More

Very professional Always excellent service and help! Bought Chevrolet Cruz new in 2014 and have been happy with car and Kolar service. Waiting room is always clean and Always excellent service and help! Bought Chevrolet Cruz new in 2014 and have been happy with car and Kolar service. Waiting room is always clean and pleasant. More