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Kool Toyota

1.0

3 Lifetime Reviews

3780 Plainfield Ave. NE, Grand Rapids, Michigan 49525 Directions
Call (866) 421-3030

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3 Reviews of Kool Toyota

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February 19, 2019

"Terrible service"

- Docman

Bought new 4 runner in December of 2018 few weeks ago with all the snow had to use 4 wheel drive it clunked when it was engaged and at one point would not come out of 4 low had 2019 was told by Service manager Matt in service a lot of customers have said same thing, did not want to have tech even look at it I did finally get a tech to drive around parking lot he heard it klunk twice he also heard the gears grinder then stopped took out owners manual I said what you doing he said reading on how th shift it this was a trained tech he pulled it inside Matt gave me toyota corporate phone number told me to call them and see what they say I then went to rod the new car sales manager was basically told same thing but he said do you want a car wash pass for your trouble can not believe the way I was treated waiting on corporate to call me back

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Recommend Dealer
No
Employees Worked With
Matt,Tim,Rod
January 17, 2015

"Felt deceived "

- gareyb

I look on line for a used Camry, they had a 2012 certified, for $16,431. We went to the lot and talked to Brian Foster, he let us drive it. When we returned and started to negotiate a price he looked at his paper, and said that car is on the lot for $16,931. When I told him the sticker in the window and the internet price was $16,431. His reply was the price is always a little lower on the internet, and the person who puts in the window stickers put the wrong one in that at car. We made an offer, he came back from the manager with the counter offer, and said the window sticker guy is getting his butt chewed out right now. We exchanged offers again, and he returned saying I could get to your offer if we could decertify the car, BUT Toyota changed their policy Jan. 1 2015 we are not allowed to do that anymore. We left it at that. Two days later we stopped in to see if they would take our offer, and low and behold the sticker on the car was still $16,431. Brian's Sheet now had it at $16,631, I asked him why the sticker was still $16,431, I was told the guy that changes them was sick. I made one last offer, when he came back from the manager he said they would agree to that, BUT they would have to decertify the car.

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Recommend Dealer
No
Employees Worked With
Brian Foster
August 02, 2014

"Apparently do not really want to sell Toyota trucks"

- schaaed1

I called this dealer with the exact model and options for a Toyota employee purchase, that I planned on making. Tacoma Double Cab, with TRD Off Road package, preferable color was Spruce Green ... employee purchase paperwork in hand as well as blank bank check. I knew they had one Tacoma with this package on the lot (albeit different color). I was told that was sold (then why was it sitting front & center by the road) and that they could not get anymore ... The "Sales" Mgr. told the salesmen to tell me to, "Just wait for the '15s". Plain and simple, they did not want to be bothered with someone with cash in hand for the right vehicle. Apparently, they do not want to sell vehicles too bad. I called another dealer, who did not have the Tacoma with the correct package (or color). Within hours the other dealer had located the truck I wanted, in the color I wanted ... guess where I just spent over $30k ... not at KOOL Toyota that's for sure.

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Recommend Dealer
No
Employees Worked With
vv
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