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Kool Toyota

Grand Rapids, MI

3.6
16 Reviews

3780 Plainfield Ave. NE

Grand Rapids, MI

49525

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Showing 16 reviews

July 08, 2024

Very friendly and much more honest then some other dealerships in the area. I would highly recommend. More

by tbcar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Schuemann
March 05, 2024

Purchased a new Toyota Crown. Love the car. The salesman was an exceptional amount of knowledge about the car. Any questions we had, he had an immediate technical answer. Took hi More

by lagging_minke.0a
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Bock
February 09, 2024

We connected by email and set up a time to test drive a few different cars, we were greeted as soon as we walked in the door. Overall, it was a great experience! Olivia helped us and was very knowledgeable More

by ABeardsley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Olivia Shute
April 17, 2023

If I could leave a negative star review I would. Awful customer service and poor communication. Three of us took the day off to purchase a vehicle. arrived at Kool Toyota when the Sales associate sa More

by lbergakker
Recommend Dealer
No
Employees Worked With
Stacey Schuemann
April 10, 2023

Purchased a truck supposedly to get 24mpg but it only gets 18.. I asked to get a different truck since that was the whole reason for my purchase. The management would not let me swap for a different More

by Cbowden87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Drew and olivia
March 14, 2023

Charged me an absurd amount for brakes and labor. Didn't realize how much of a discount I could have received if I had a family member do it. Would have saved me $600 plus. Ridiculous. More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracy
February 19, 2023

We rely on Kool Toyota for maintenance and now we have bought our most recent used car. We have found them to be an ethical and professional business and we trust them to do the right thing by us. More

by drmilleringr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Olivia
February 17, 2023

I flew in from Iowa to purchase a Buick Encore GX. Adam Bock picked me up at the Airport. I had only seen pictures of the vehicle but it was exactly as described. Pristine. Adam & Drew were very frie More

by Dave
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Bock, Drew?
January 15, 2023

The staff doesn’t know about the Toyota vehicle and he couldn’t explain about it. More

by Mimi
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Stacey Schuemann
December 18, 2022

Many Thanks to Adam an Casey for guiding us through our new Tacoma purchace. They made it so easy. Adam got us all up to speed with the new tech on the truck. He took his time with us, no rush at all. More

by Mariefrimodig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam, and Casey
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