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Koons Annapolis Toyota

Annapolis, MD

Overview
Reviews
Vehicles
4.3
838 Reviews
Call Dealership (410) 268-6480
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1107 West Street

Annapolis, MD

21401

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Showing 838 reviews

August 22, 2025

My experience with the Toyota dealer was okay , but for some reasons I had wait more than 4 hrs . More

by Dinora Hernandez484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
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August 22, 2025

Kevin got me checked in on a busy morning at the dealership. Kept me informed along the way and made sure I was on my way after service was completed. More

by jonesmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
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August 18, 2025

Sold me a New Rav 4 with undisclosed prior damage and no one takes responsibility. Not Corporate Toyota Not koons who sold me a "Brand New" vehicle. More

by njurkevich
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Barbara Perez, Henry Reynolds
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August 16, 2025

Always courteous Efficient Communicative The 3 pillars of a successful business That’s why I continue to use Koons Toyota in Annapolis More

by hhwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
Report | Print
Aug 18, 2025 -

Koons Annapolis Toyota responded

Thank you for sharing your experience with the Koons Annapolis Toyota team! We look forward to your next visit! Safe travels!

August 15, 2025

I’ve been taking both my cars to Koons Annapolis many years and Scott Myers has consistently been great at making sure our vehicles get the maintenance they require. In our last checkup, there was a smal More

by Ande8476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Myers
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Aug 18, 2025 -

Koons Annapolis Toyota responded

Thank you for your kind words and for trusting Koons Annapolis Toyota with your vehicles over the years! We're thrilled to hear Scott has taken such great care of you. We look forward to serving you again!

August 15, 2025

Michael and the whole team were excellent vary helpful with every step of the way. great buying experience. I would recommend my friends and family to buy from them More

by Dreamsbuilt4you
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikey Harris, Suheil Katan
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Aug 18, 2025 -

Koons Annapolis Toyota responded

Thank you for recommending Michael and our team, and for choosing Koons Annapolis Toyota! See you next time.

April 16, 2025

Excellent service and excellent customer service and knowledgeable staff. Technician is very nice and accommodating. More

by Hboord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jacobs, Kevin Biggam, Bill Buser, Duane Scardina, Joshua Musto, Brian Cavey, Donald Williams
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Apr 16, 2025 -

Koons Annapolis Toyota responded

We're delighted to hear that you had an excellent experience with our knowledgeable team at Koons Annapolis Toyota. Thank you for highlighting the accommodating service from our technician! We look forward to assisting you again in the future.

April 16, 2025

Worst ever, avoid them . Disrespectful, takes hours for basic services, always an excuse to not do covered services unless they can sell you something More

by ack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nothing
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Apr 17, 2025 -

Koons Annapolis Toyota responded

It's disappointing to hear about your experience, and I apologize for any inconvenience caused. We strive to provide respectful and efficient service, so this feedback is concerning. If you're open to discussing further or have additional details you'd like us to address, please reach out at your convenience. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102

April 04, 2025

Dealership is well owned and operated! Very impressed how well they work as a team and get the job done efficiently. More

by madisonmarie2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Martel
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Apr 04, 2025 -

Koons Annapolis Toyota responded

We're delighted to hear that you were impressed with the teamwork and efficiency at Koons Annapolis Toyota. Thank you for sharing your experience!

April 02, 2025

Gets better every visit Quick service and thorough. Complementary car wash too. 👍👍👍👍👍👍 Will be back again. More

by amandam008
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Buser, Amanda Smith
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Apr 02, 2025 -

Koons Annapolis Toyota responded

Amanda, we're delighted to hear that each visit gets better at Koons Annapolis Toyota! Our team is always here to provide quick and thorough service. Looking forward to seeing you again soon!

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