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Koons Annapolis Toyota
Annapolis, MD
786 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 04, 2016
Satisfied & Over The Top Service When my daugher and I pulled up and parked at this Toyota Dealersihip, we were greeted by a nice gentlemen, with a smile, whose name I did not obtain. When my daugher and I pulled up and parked at this Toyota Dealersihip, we were greeted by a nice gentlemen, with a smile, whose name I did not obtain. That meant something to me, first impression. I asked for the Sales Consultant, Errol, who I was referred to, by my sister, who had just purchased a brand new 2016 Highlander on 1/2/16. He directed me to Errol, again with a smile I, too, am a first time Toyota buyer. I told Errol, what I wanted, and he got me the RAV4, which I requested. Great price. He is a very respectable, gentlemen, knowledgeable, friendly, courteous and most of all, a professional. I was very satisfied with the great deal I received and would refer anyone to him who is in the business for a Toyota. Keep up the good work, Errol. Victor was helpful in the Finance Department, too. From this wonderful experience, I know my next vehicle will be a Toyota! .Thank you Errol. More
by dmcglone
Employees Worked With
Errol McLaurin, Viktor Beshidze
Helpful January 04, 2016
Quick and to the Point I went to a competitor Toyota in Virginia and was going to get robbed on a car lease quote. I looked up Koons Toyota in Annapolis and found the same c I went to a competitor Toyota in Virginia and was going to get robbed on a car lease quote. I looked up Koons Toyota in Annapolis and found the same car for a better price to BUY. I walked in and told them immediately what car I wanted, what price range I expected for my trade in, how long I wanted to be in the shop, and what payment I expected from the online calculator. Brent was my go to guy. I was in and out in an afternoon with a new vehicle, and a higher trade-in for my car compared to the competitor. I now have a great car and a place to recommend vehicles to friends. I won't look anywhere else. THIS is how car dealerships are supposed to do business. The ONLY thing I recommend is to add a section to the online calculator for extended warranties and taxes/title fees/etc. that add to the bill each month. This is not an issue with the salesman or the man who helped finance with me at the end(Isaac: great guy to do business with as well). It's just something to add to the website. Otherwise it was a perfect experience. I look forward to enjoying my new car for a LONG time. I also appreciate that they helped title and register my car and provide the emissions check so I can avoid almost all of the Virginia DMV. That is a lifesaver. More
by WyomingInVA
Employees Worked With
Brent Clark, Isaac Mastel
January 03, 2016
Great service Henry Reynolds was a very patient salesman. We originally were looking to purchase the Highlander and he was informative, knowledgeable and persisten Henry Reynolds was a very patient salesman. We originally were looking to purchase the Highlander and he was informative, knowledgeable and persistent yet not pushy. Unfortunately, our situation changed from our initial visit and we ultimately ended up purchasing a Camry. Suheil Katan and Viktor Beshidze provided a high level of customer service as well. We are very pleased with the service we received with our first Toyota purchase. More
by jdn53098
Employees Worked With
Henry Reynolds, Viktor Beshidze, Suheil Katan
January 02, 2016
Best Price and Customer Service EVER! I came in with the intention to only test drive a 2016 Prius v Five. I worked with Will Gable who is about as low-pressure as you could hope for. Ever I came in with the intention to only test drive a 2016 Prius v Five. I worked with Will Gable who is about as low-pressure as you could hope for. Everyone else I spoke with at the dealership was also extremely pleasant. I loved the 2016 Prius v and the year-end "wow" pricing was much better than I expected. Although they did not have the color scheme I wanted, they did find it at their Virgina dealership (only one in three states that I could find). Will drove it back the next day for me to see and test drive. Viktor in finance was wonderful to work through all the different financing scenarios. Unfortunately I had to change some aspects of the financing. Suheil accommodated me further by treating me with the utmost respect and giving me the deal and financing I needed. I could not be happier. Koons Toyota has a new loyal customer. More
by KSA
Employees Worked With
Three gentlemen who I am sorry I do not recall their names, but were delightful to deal and speak with., William Gable, Viktor Beshidze, Suheil Katan
December 31, 2015
Christmas Surprise! We were in town for the holidays and wanted to surprise one of the kids with a car. We had heard good things about Koons Annapolis. Emanuel Persaud w We were in town for the holidays and wanted to surprise one of the kids with a car. We had heard good things about Koons Annapolis. Emanuel Persaud welcomed us to the dealership. He listened to our plans and helped us find the perfect car. Viktor Beshizde did all the paperwork in quick order. All that was left was to spring the surprise. Everyone there did a fantastic job helping us pull it off. Thanks Koons Annapolis ! More
by Jane V
Employees Worked With
Emanuel Persaud, Joe Gross, Viktor Beshidze, Suheil Katan
December 24, 2015
Alex was GREAT! In November I brought my vehicle in for a oil change and tire rotation. Needless to say, my car needed more than a simple oil change and tire rotation In November I brought my vehicle in for a oil change and tire rotation. Needless to say, my car needed more than a simple oil change and tire rotation. Alex took me in the shop area and explained to me in detail what was wrong with my car, and what the cost of the repairs would be. He also provided me with a loaner vehicle, as my car would be in the shop for a few days. Alex is a great service adviser, and provides EXCELLENT customer service. More
by lguy1967
Employees Worked With
Alex Clothier
December 20, 2015
BRENT, WILL and VIKTOR are AMAZING TEAM !!!!!! I first spoke with Will on Friday Dec. 18 about buying a sienna van as my van is a sienna 2001. When I went to the dealership on the following day fo I first spoke with Will on Friday Dec. 18 about buying a sienna van as my van is a sienna 2001. When I went to the dealership on the following day for a test drive Will was working with another client. He took the time to greet us and introduced us to Brent so we didn't have to sit around waiting . Brent was great to work with very personable. Will stopped by several times to make sure everything was going smoothly. Next came Viktor who took care of the finance part I loved working with Viktor this guy was great.! Felt like we were old friends . This is the fourth vehicle that I have bought from this dealership I can honestly said this was the best experience. I would totally recommend this team BRENT CLARK, WILL GAMBLE and VIKTOR BESHIDZE !!!! They truly are amazing and friendly !!!! Thanks Guys for making this a stress free experience !! Patti Wolfe . More
by patti
Employees Worked With
William Gable, Viktor Beshidze, Brent Clark
December 18, 2015
"JOE GROSS IS SIMPLY AWESOME!" From the moment I walked in the door, Joe greeted me with a great big smile and statyed attentive to my needs. I really felt like he gave me personal From the moment I walked in the door, Joe greeted me with a great big smile and statyed attentive to my needs. I really felt like he gave me personal attention and comfort with my decision to purchase my brand new 2016 Toyota Camry. He made sure I thoroughly understood the process. I highly recommend him. Sincerely, Lenisa O. More
by Ms. L. OReggio
Employees Worked With
Joe Gross
December 11, 2015
Friendly, stress-free experience We lost our primary vehicle without warning and without any thoughts about what to replace it with. Thus started an eight week experience to research We lost our primary vehicle without warning and without any thoughts about what to replace it with. Thus started an eight week experience to research, locate and purchase what would be our fourteenth "pre-owned" car. This process is never easy. However, Koons Toyota had the right car and was able to assist us greatly in our decision process and the eventual purchase process. The key description here is "friendly cooperation", not to mention patience. This was an overall trait of everyone we worked with, and was really needed after eight weeks of stress build-up. Herman, our salesman, is a good man. He follows through and follows up. Buying a car, especially a used car, is always a difficult experience, but even more so when it must be done without prior planning. Herman spent three days with us while we evaluated the car. He was always helpful, courteous, patient and available. Well done Herman. Dennis Weaver was right there, as well, during the entire process, providing additional information and assistance. Tyrone obtained the best possible financing and completed the additional administrative work, more efficiently than one would expect, considering the mass of paper required More
by Chief
Employees Worked With
Herman Dubick, Dennis Weaver, Tyrone Cypress
December 11, 2015
BRENT WAS GREAT! Brent was great and very personable. We love our new car and the process was pretty seamless. I would highly recommend Brent for future car purchases! Brent was great and very personable. We love our new car and the process was pretty seamless. I would highly recommend Brent for future car purchases! More
by sammi1124
Employees Worked With
Brent Clark
