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Koons Annapolis Toyota
Annapolis, MD
788 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 788 reviews
January 22, 2015
Unbeatable customer service! Justin Ruth, in the service department, is beyond helpful, knowledgeable, and accommodating! He was so pleasant in answering all my questions and ver Justin Ruth, in the service department, is beyond helpful, knowledgeable, and accommodating! He was so pleasant in answering all my questions and very helpful in handling my insurance claim. He even called my insurance agent for me and gave them everything they needed regarding the claim I had. I must have called him 4 times today and each time received excellent customer service! I live in Bowie but will drive past the Toyota dealership in Bowie to Annapolis to get both of my Toyotas serviced there instead. More
by KK
Employees Worked With
Justin Allen Ruth
Helpful January 03, 2015
Best Ever Car Buying Experience We have lived all over the country and purchased cars in several different states. Emanuel made our car buying experience the best ever! He was very We have lived all over the country and purchased cars in several different states. Emanuel made our car buying experience the best ever! He was very professional and knowledgeable. We will definitely be back to Koons Annapolis Toyota. Be sure to ask for Emanuel as your salesperson. More
by Kathy
Employees Worked With
Emanuel Persaud
December 11, 2014
Great Experience Fast, easy and affordable. Great sales and financing staff. Couldn't be happier with my purchase. Best priced vehicle in town! Ask for Emanuel and Fast, easy and affordable. Great sales and financing staff. Couldn't be happier with my purchase. Best priced vehicle in town! Ask for Emanuel and Viktor! More
by Jeff Hayes
Employees Worked With
Viktor (Finance), Emanuel Persaud
December 06, 2014
Ask for Emanuel for your salesperson Emanuel made purchasing a Toyota Avalon go very smoothly. I agree with other reviews he puts you first before the sale. We told him what we were looki Emanuel made purchasing a Toyota Avalon go very smoothly. I agree with other reviews he puts you first before the sale. We told him what we were looking for and our budget and he was able to deliver. Emanuel also set up an appointment time to go over all the features of this car. I would definitely recommend Emanuel for your experience of purchasing a vehicle at this dealership. More
by talkred
Employees Worked With
Emanuel Persaud
October 17, 2014
Incompetent Service, Arrogant Management Took 2014 1794 Tundra (20k miles) in for an oil change and tire rotation. Service tech cracked oil filter housing cap and 5 quarts of oil leaked out o Took 2014 1794 Tundra (20k miles) in for an oil change and tire rotation. Service tech cracked oil filter housing cap and 5 quarts of oil leaked out of the engine during the return trip home. That trip was around 30 miles, mostly at interstate speeds. Service tech clearly did not run up engine and check for leaks which would have been quickly discovered. Dealership manager and service department manager were unapologetic and arrogant. They offered only to take an oil sample after 1000 miles and take no responsibility for their incompetence. The integrity of the engine is now in question. More
by hdrk11
Employees Worked With
Rod Gautier, Wendel (Dealership Manager)
October 08, 2014
WHAT A FLIPPING JOKE!!!! This place is a JOKE!!! Had to make 2 trips there in 2 days. on first trip (Monday) got the RUNAROUND. Then had to go back on Wednesday (Appointment) This place is a JOKE!!! Had to make 2 trips there in 2 days. on first trip (Monday) got the RUNAROUND. Then had to go back on Wednesday (Appointment) and was told several different stories. Got more RUNAROUND. What I don't understand is we were turned down for $800 financing, but could financed for $20,000. Secondly, had $5000 cash to pay outright on a 2000 Dodge Grand Caravan, and was told it was sold already, then no it was there but they couldn't find the keys, then the Salesman "Mike" had to go out and get a key made, then was told by someone else that they couldn't sell that vehicle because is didn't pass inspection because of blown Valves. Now I and my Husband test drove that van and it was in PRISTINE CONDITION. And after 2 trips and 2 wasted days still without a vehicle. I will never go to this so called Dealership again, and I would recommend anyone else to steer clear of it too. Unless you want to end up with something you don't want or can't really afford. More
by mbachmanwaggy
Employees Worked With
Mike, Kermit, Herman
August 25, 2014
First time car buying experience. As a first time buyer, Emanuel made the entire purchase process go by easy for me. He proved to be very knowledgable about anything I wanted to know a As a first time buyer, Emanuel made the entire purchase process go by easy for me. He proved to be very knowledgable about anything I wanted to know about my brand new Tacoma. He covered topics of its features and maintenance. He took heed to 1.) exactly what I was looking for and 2.) what would make the final decision for me in my choice of a truck. There was not any rushed or pressured feeling into buying a vehicle. Straightforwardness such as this is hard to come by, and I greatly appreciate his work ethic and honesty. More
by samstephen88
Employees Worked With
Emanuel Persaud
August 17, 2014
Put me before the sale!!! It was truly and wonderful experience purchasing my new vehicle. The first day I came in just to browse around I was not feeling well so my husband a It was truly and wonderful experience purchasing my new vehicle. The first day I came in just to browse around I was not feeling well so my husband and I had to leave. When I returned several days later, the first thing Emanuel asked was how I was feeling. All concerns I had were spoken of before I even asked about them. Emanuel is a true professional and I would recommend him to family and friends. More
by Guilty
Employees Worked With
Emanuel Persaud
August 07, 2014
Ask for Mikey at Koons Toyota I recently shopped for a new car at Koons Toyota, and was helped by Mikey. He was super professional, friendly and efficient! It was a great experienc I recently shopped for a new car at Koons Toyota, and was helped by Mikey. He was super professional, friendly and efficient! It was a great experience overall (though I didn't end up getting the car). I would recommend working with him! More
by Noor White
Employees Worked With
Mikey Harris
July 04, 2014
Service review Overpriced, suggested unnecessary work. Breaks were still 5 mm and they reported 2. No carbon build up on throttle as they reported. Forgot to change Overpriced, suggested unnecessary work. Breaks were still 5 mm and they reported 2. No carbon build up on throttle as they reported. Forgot to change my oil. Put the wrong tires on car. Wanted $700 for locking mechanism. Bowie charged less than $400!!! Enough said! Dont service here. They are crooks!!! More
by Vcraft
Employees Worked With
Daniel Reid
