Koons Arlington Toyota

Highest Standards of Professional Service My latest experience with Koons Arlington Toyota Service reflected total excellent in all respects. Peter Soliman provided a clear and understandable My latest experience with Koons Arlington Toyota Service reflected total excellent in all respects. Peter Soliman provided a clear and understandable explanation of the issues, and sought me out for a final follow-up to ensure that my expectations for vehicle services had been fulfilled. That's QUALITY ASSURANCE! Thank you Koons, I will return. D.K. Dorn More

Professional and very helpful with leasing a car I was happy with my experience at this dealership. I walked in to the dealership looking to lease a car and this nice gentleman by the name Christian I was happy with my experience at this dealership. I walked in to the dealership looking to lease a car and this nice gentleman by the name Christian Johnson came by to assist me. I usually hate dealing with sales people because of the pressure they put on people to buy their products. However, my experience with Christian and with the staff at this dealership was completely different. Christian was skillful in what he does and let me do the talking as to exactly what type of car and in what price range I was looking for. Overall, I was impressed with the professional environment of this dealership and its staffs. I will definitely recommend Christian and the dealership to friends and families who are looking to buy or lease cars. Tekle More

Needed a 30,000 mile check up We've been coming to this dealership for years. So great working with the folks at Koons. Very friendly, efficient and honest. Would totally recomm We've been coming to this dealership for years. So great working with the folks at Koons. Very friendly, efficient and honest. Would totally recommend this dealership and staff. More

recommended for expats Huge help of this dealership with getting a car lease. Friendly staff & very efficient even for non-Americans. I will recommend them to other collea Huge help of this dealership with getting a car lease. Friendly staff & very efficient even for non-Americans. I will recommend them to other colleagues. More

Great dealer! I had spoke with salesperson, Moogie Purevdorj over the phone. She promised me the best price and she delivered! I bought a 2017 Toyota Camry and I am I had spoke with salesperson, Moogie Purevdorj over the phone. She promised me the best price and she delivered! I bought a 2017 Toyota Camry and I am in love with it! I would definitely recommend this dealer to anyone looking to buy a car. More

Chhay Hem always takes good care of me and my Highlander. It's always a pleasant experience getting my Highlander serviced at Koons Arlington Toyota. Chhay always keeps me informed of the progress and lets m It's always a pleasant experience getting my Highlander serviced at Koons Arlington Toyota. Chhay always keeps me informed of the progress and lets me know when my vehicle is ready. Thank you. More

Horrific. Run, don't walk away from this horrendous place This was the worst experience I've ever had related to cars in the DC area. We arrived 20 min prior to our appointment and told we would be on our wa This was the worst experience I've ever had related to cars in the DC area. We arrived 20 min prior to our appointment and told we would be on our way within 90 minutes. We were then ignored for over an hour as our car sat untouched. When we asked about service an hour later were told us to wait. When it became clear they hadn't even started and we were over an hour into this experience and needed to go, they couldn't find our key. Eventually they told us our keys had been sent to another location while our car remained at another. They provided NO explanation, NO apology, NO alternatives. I am out of a day of work, had to cancel another appointment because when I asked to leave after waiting for over an hour they couldn't even find my key -- took 30 minutes to locate my key - indicative of the overall sloppy, disorganized service. I asked to speak with a manager and they said no one was available. No help, no apology, nothing but attitude. I see previous positive reviews but they must have lost their manager or something because this place is HORRIBLE. Save your sanity and STAY AWAY from this place. More

Oil Change Peter was great ! He made sure that all my questions were answered before I left the dealership . I appreciated that he was friendly and tried to crea Peter was great ! He made sure that all my questions were answered before I left the dealership . I appreciated that he was friendly and tried to create a relationship. He kept me updated for when my car was going to be finished and when I left he made sure I didn't have any additional questions ! Getting my new floor mats was an easy process . Boris was able to find them in the back and give them to the technician to be put in my car . More

Awesome Dealership Awesome dealership! Bought a new 4runner from Chiraz last week. The first trip was kind of rough just because we couldn't come to an agreement over Awesome dealership! Bought a new 4runner from Chiraz last week. The first trip was kind of rough just because we couldn't come to an agreement over the trade in price. I was pretty tired since I had been car shopping all day, so after a few hours I asked for my key and left. I wasn't 100% ready to buy. The next day, Chiraz called me and offered me a more than fair price on my trade, as well as a great price on the 4runner. I came in and the car had been detailed and brought over. She hustled through getting everything else ready. Shant, the GM, made everything easy as well. I filled out the forms and she showed me all the features on the car during the pre-delivery inspection. She showed me the service dept and how to schedule an appointment. I signed the papers and was in and out of there in less than 2 hours. I was looking for a black Trail premium and they were the only ones in the area that had it (except for a dealer in MD that had terrible reviews and not as good of a price). Also their e-price wasn't misleading like the other dealers in the area (which don't include $940 freight charge). Very happy with the 4runner and the dealership! Thank you Chiraz and Shant! More

Extraordinary experience!! I recommend you Koons Arlington Toyota. I was nervous when I first stepped into the dealership. However, I soon realized that with Henry Rodriguez-Re I recommend you Koons Arlington Toyota. I was nervous when I first stepped into the dealership. However, I soon realized that with Henry Rodriguez-Reyes as my sales representative I had nothing to worry about. Henry was kind, helpful, and at all times I felt like he truly had my best interest at heart. I highly recommend to anyone who looking to buy or lease a New or used car. More