Koons Arlington Toyota

Horrible Personal Experience - Hope they can make it right. Very disappointing and I didn't even buy a vehicle. Contacted the dealership as soon as a vehicle was posted. Spoke to the sales agent (Henry) and Very disappointing and I didn't even buy a vehicle. Contacted the dealership as soon as a vehicle was posted. Spoke to the sales agent (Henry) and asked for pictures. After receiving the pictures I told him I would like the vehicle and would like to get dealer financing. Once approved I made arrangements to drive 1 1/2 hours to purchase the vehicle. 15 minutes before I left my house I get a call telling me the vehicle was sold to a walk-in. Would not have been such a big deal if they didn't make two hard requests against my credit report causing my FICO to drop by 15 points, only to sell the vehicle to someone else. So not only did I not get a vehicle, but getting credit towards another vehicle is going to be more expensive due to the lower credit score. Unfair and dishonest business practice if you ask me. I hope they can make it right. More

Abysmal Follow Up We bought a used car from this dealer for our granddaughter. They promised to follow up by ordering parts and doing minor repairs. Also to track dow We bought a used car from this dealer for our granddaughter. They promised to follow up by ordering parts and doing minor repairs. Also to track down extra keys (they only provided one key with the car). We never heard back from them, notwithstanding three calls asking for status of their commitments. Not planning to shop with the Koons chain again. More

Great Services The transmission of my car gave up on me!! I was debating to fix it or buy a newer car!! Transmission cost so much and not much of warranty so decided The transmission of my car gave up on me!! I was debating to fix it or buy a newer car!! Transmission cost so much and not much of warranty so decided to buy a newer car!! I was looking for a Toyota RAV4 but not much because of work!! I researched online for quite awhile but couldn't find any to fit my budget! Then a friend helped me out and took care of finding a car and talking to the dealer for me and I just went the next day to sign and pick up my RAV4!! We had New Car Salesman Frank Johnson. He's still new at the dealer but he was wonderful!! Although I was in a hurry he took the time to go over with me and showed me some features that I never used before! Really appreciate that otherwise it would taken me long time looking at the manual! Then later I realized that I forgot my second set of keys and I called back and he personally came and dropped it off where I was! That was very of him because I didn't know when I can go back to the dealer and get the second set of keys!! He even told me that at the end of the month I can come back for a special day where they are going over any features and questions for any customers may have!! I totally recommend Frank Johnson and Koons Toyota in Arlington!! Thank you so much for all of your help and great service!! More

Service Always excellent service every time I come here! They are fast and courteous and explain everything to you very clearly. Peter is wonderful! He was Always excellent service every time I come here! They are fast and courteous and explain everything to you very clearly. Peter is wonderful! He was on vacation when I went today and Simon gave me the same excellent service. More

Fast and friendly. They did everything super fast and perfect. I came for 20K maintenance, State's inspection, check tire pressure and cleaning the car . I expected to b They did everything super fast and perfect. I came for 20K maintenance, State's inspection, check tire pressure and cleaning the car . I expected to be waiting for 3 to 4 hours, but it was completed in less than 2 hours. Excellent work. More

Service Great service , follow up grom Peter. We have 4 toyotas because of the great service we get from arlington koons toyota includong used cars location w Great service , follow up grom Peter. We have 4 toyotas because of the great service we get from arlington koons toyota includong used cars location when I always refer clients More

Steve Jaeger top knotch salesman My name is Jeffery Pace. I just purchased a 2015 Toyota 4Runner from Steve Jaeger at Koons. Steve made this one of the easiest purchased of my life. H My name is Jeffery Pace. I just purchased a 2015 Toyota 4Runner from Steve Jaeger at Koons. Steve made this one of the easiest purchased of my life. He even took time from his day off to start the paper work with me. I was very impressed with his overall knowledge of the vehicle. Steve you did a great job and will tell all my friends and relatives to go to you at Koons, Thank you. More

Great Sales & Service! In the past year and a half, I bought two Toyotas from Koons Arlington - a new 2013 FJ Cruiser and a used 2011 Prius III. The sales person, Kent Reev In the past year and a half, I bought two Toyotas from Koons Arlington - a new 2013 FJ Cruiser and a used 2011 Prius III. The sales person, Kent Reeve, was friendly and profession (no pushy sales tactics) and we negotiated good prices for both cars. The service department is responsive and courteous every time I called about an appointment. The service job was done on time each time. I highly recommend this dealership for both sales and service. More

wow service And today I had my first 5000 miles maintenance service. I came 2:40 pm and I was out 3:17 pm. It was completed in 37 minutes. I couldn't believe it. And today I had my first 5000 miles maintenance service. I came 2:40 pm and I was out 3:17 pm. It was completed in 37 minutes. I couldn't believe it. My previous maintenance service always was at least 2 hours. Very outstanding service, Arlington Koons Toyota Service and I wanna say thanks again to Malik Jefferson. More

Tache de la Roche - Gives Car Salesmen a Good Reputation I bought my first new car in 15 years and was fortunate enough to have Tache de la Roche as my salesperson. I drove a few cars at other dealerships ( I bought my first new car in 15 years and was fortunate enough to have Tache de la Roche as my salesperson. I drove a few cars at other dealerships (not going to mention any names), and Tache and the 2015 RAV4 were outstanding. The RAV4 was similar to other models I drove, but much of my decision to purchase was based on Tache's expertise and communication skills. I highly recommend him. More