Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Arlington Toyota
Arlington, VA
483 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 483 reviews
February 10, 2014
Yesterday was my first time at Koon's Toyota in Arlington, VA, and I was very impressed by the entire staff. The moment we stepped on the property, we were greeted cordially by Maria and taken to m Arlington, VA, and I was very impressed by the entire staff. The moment we stepped on the property, we were greeted cordially by Maria and taken to meet Kenneth Everheart, with whom I had spoken on the phone. We had a fairly clear objective in mind for the purchase, and Kenneth worked so diligently for 3 hours to make us "happy". And he was successful and we were all a bit exhausted. The professionalism and friendliness exhibited by all we encountered is rare in today's world, but Koon's Arlington has a great thing going on. I would highly recommend this Kenneth & his colleagues to everyone. More
by CliftonChuck
Employees Worked With
Maria Marquez, Ali Zaka, Kenneth Everhart
January 15, 2014
I purchased a new 2013 Prius at Koons, and the experience was great. If you want a sales guy who is willing to work WITH you, Shant Yousif is the man to ask for. He gave me the best price he could offer stra was great. If you want a sales guy who is willing to work WITH you, Shant Yousif is the man to ask for. He gave me the best price he could offer straight away, and did not waste my time playing games trying to get me to buy extra options etc. Communicating via email with him was fast, and he responded to all my questions and requests. Mr. Yousif was very courteous when we met, and he was very thorough in making sure I understood the inner workings of the car (the apps, bluetooth etc.). Car was given full tank of gas and washed before I took it home. I would recommend doing business with Koons Arlington! More
by chuang61
Employees Worked With
Shant Yousif
December 23, 2013
Oleg was excellent. He helped me select the vehicle that was best suited for me. My experience with both Oleg and Chetan made me happy that I chose Koons Toyota. was best suited for me. My experience with both Oleg and Chetan made me happy that I chose Koons Toyota. More
by JamieG1
Employees Worked With
Chetan Chavan, Oleg Tibulschii
December 19, 2013
Brought my FR-S for 7500-mile service a couple weeks ago, service was fast and courteous. I did note an odd smell (greasy sweaty odor) emanating from the cabin which I thought would go away. A few days late service was fast and courteous. I did note an odd smell (greasy sweaty odor) emanating from the cabin which I thought would go away. A few days later, the odor was still there so I brought the car back to be cleaned and disinfected. The valet promptly peeled off in my car generating smoke from the rear tires. NEVER have I been so disrespected in my 20 years of buying and owning vehicles. I still have a couple of free service visits to this shop but I really don't think so. The new car smell has been replaced with traces of mechanic stench and upholstery cleaner. More
by ChristianV
Employees Worked With
Abner, Kelli
December 11, 2013
I have been extremely happy with Koons Arlington Toyota. I purchased service for the first 75,000 miles when I originally bought the 2011 Toyota and I have been extremely happy with that decision. Mikah has I purchased service for the first 75,000 miles when I originally bought the 2011 Toyota and I have been extremely happy with that decision. Mikah has overseen my service for the past several months and he has done a fantastic job. He makes certain that I get out as fast as possible and he works hard to get me the lowest price possible. Plus he is very courteous, very professional and friendly. Service is a very important component when considering buying a car and Mikah has definitely made me want to buy my next car from Koons Toyota of Arlington. More
by richard.levenberg.1
December 01, 2013
My father and I went in to purchase a new vehicle to replace his van that was on its last legs. He was immediately drawn to the 2013 Toyota Rav4 and it was unbelievable how helpful the staff was. The wh replace his van that was on its last legs. He was immediately drawn to the 2013 Toyota Rav4 and it was unbelievable how helpful the staff was. The whole process was quick and seamless. Shant, Chetan, and Ali were all very kind, courteous, friendly, and efficient. I would highly recommend this dealership and staff to anyone looking to buy a great priced vehicle from genuine people. More
by Habdelaz
Employees Worked With
Chetan Chavan, Shant Yousif, Ali Zaka
November 23, 2013
I've used their service twice. A year ago to have a I've used their service twice. A year ago to have a recall notice addressed and the oil changed. No problems. Took it again this week for oil chan I've used their service twice. A year ago to have a recall notice addressed and the oil changed. No problems. Took it again this week for oil change, another recall notice, and no heat. They recommended about five additional services, of which I think I only needed two of them but did three. The main problem was they charged me $860 for a new radiator, and $120 to put it in. I checked online this morning and the most expensive after market one costs $160, most were $100 or so. I told them this this afternoon as I picked up the car, it's ridiculous to pay over eight times the cost of an after market radiator, an extra $700+ I could have donated to charity. They said sorry. And you're right, after paying over $1300 to them, they didn't clean the windshield or anything inside the vehicle. I will call the Service Manager, Robert, Monday to let him know I will not bring my vehicle for service to his center again if I can help it (i.e., recall or maybe basic oil change, etc. dependent upon the estimate) and will warn others of my experience. More
by twcroy
November 13, 2013
Ms. Rosa did an outstanding job selling the car, I had visited two dealerships before and she treated me like I was someone really important. Iam pleased with the process. I recommend her and Koons Arlin visited two dealerships before and she treated me like I was someone really important. Iam pleased with the process. I recommend her and Koons Arlington Toyota. More
by turca1
Employees Worked With
Raquel Rosa
