Koons Arlington Toyota

Burned by an oil change. I wanted an oil change, $800 later, I have all this extra stuff to pay for; cleaning and injection service and ventilation system service etc…. I wanted an oil change, $800 later, I have all this extra stuff to pay for; cleaning and injection service and ventilation system service etc…. That I never approved!! I didn’t need any of it. I never approved it, but was stuck paying for it. I never signed off on it. I will not take either of my Toyota cars to Koons again More

christian and his coworkers did a great job taking care of my truck and me usual! charles of my truck and me usual! charles More

I made a service request last week thru Oscar for valet service today. The service was for 10:00. I spoke with Jay at 10:40, he explained the valet service was backed up. At 2:40 I spoke with Jay again and service today. The service was for 10:00. I spoke with Jay at 10:40, he explained the valet service was backed up. At 2:40 I spoke with Jay again and was told valet could not get in touch with me. I've used the valet service a few times and was home all day waiting for their call. No one called or showed up. Left a voice mail for Ashley in customer relations. More

Staff is always pleasant and I feel as though they really care about my car. My next car will definitely be a Toyota and from Koons Toyota. The service department is very important to my decision as to wh care about my car. My next car will definitely be a Toyota and from Koons Toyota. The service department is very important to my decision as to where I buy a car. More

We used to service our car with you, but the pandemic has cut way down on our driving. We've also realized that your charges for service are high. BIG EXAMPLE -- to replace my wife's lost ignition key syst cut way down on our driving. We've also realized that your charges for service are high. BIG EXAMPLE -- to replace my wife's lost ignition key system cost $567 the other day!!!! Outrageous for a simple system programed in an hour or two, using my own key!!! Most other charges have been well above reasonable costs, especially for labor. But Jay Kim is a fine agent to help us -- treat him well, please. Yet you omit him from the service department!!! More

Friendly professionals who are willing to help you have a hassle free experience in finding and buying your next car! Great experience! Thank you Carlton, Taha, Ali, and the whole team at Koons Tysons Toyota hassle free experience in finding and buying your next car! Great experience! Thank you Carlton, Taha, Ali, and the whole team at Koons Tysons Toyota! More

Kindness in this world is not easily found. But when we discover those whose hearts are so engaging, tell the story! My Mom, my son, and I just left Koons Arlington Toyota. We bought a 2020 Cor But when we discover those whose hearts are so engaging, tell the story! My Mom, my son, and I just left Koons Arlington Toyota. We bought a 2020 Corolla for my son. Once we drove up, we were immediately greeted with a smile and the desire to facilitate the visit. We had an appointment with Taha, a new salesperson. What a wonderful and informed young man he is. He was ready for our meeting, quickly accommodated the test drive, engaged us with his own personal testimonies, made sure we understood the process, and made us feel wanted as customers. Andrey, the sales manager, was extremely helpful particularly when I personally needed clarifications. I appreciate how he and Taha collaborated. Then there was Gian, the finance manager. Finance discussions are not always easy. I had sought a way to add my son's name in the online application but was unable. He is a student. Gian read my heart and thought of my son's future financial well-being. Gian made it happen. What a really warm and accomplished young man. Over the past 42 years, we have purchased Porsche's, BMWs, Mercedes, Chevys, Celica GTs, and my first car, a Camry. But we have never had a car-buying experience so seamless, so accommodating, so economical, so efficient, so informative, so polite, and so warm. Many thanks to Taha, Gian, and Andrey. We appreciate you. See you next time. More

Agradecida con la ayuda que me brindó Juan Carlos su amabilidad y excelente servicio me facilito a obtener el vehículo indicado gracias koons Arlington Toyota. Recomendado tienen muchas variedad. amabilidad y excelente servicio me facilito a obtener el vehículo indicado gracias koons Arlington Toyota. Recomendado tienen muchas variedad. More

I took my car in for a recalled part replacement, and received a receipt stating they had replaced the part. A few months later, my then, 2-year-old car was broken down on the side of the road. I towed i received a receipt stating they had replaced the part. A few months later, my then, 2-year-old car was broken down on the side of the road. I towed it to a different Toyota Dealership ($350 tow the week of Christmas) who informed me that the recalled part had not been replaced. I also made the mistake of purchasing ToyotaCare Plus through them, and they have not performed the ToyotaCare Plus services (replacing cabin air filter, replacing oil filter, etc.). I again took my car to another dealer who highly recommended I replace the air filters (strange--I just had them replaced, right?) because they were "the worst they have ever seen." The air filters that I was paying to have replaced have not been replaced a single time in the 3.5 years I have owned the vehicle. They also never answer the phone. I do not recommend Arlington Toyota--I will never go back. More

I would like to say that Oscar Canales provided excellent customer service, explained all of my options and ensured my Sienna was operating properly. I would highly recommend Oscar for anyone coming to Koons customer service, explained all of my options and ensured my Sienna was operating properly. I would highly recommend Oscar for anyone coming to Koons Toyota Arlington for service! More