Koons Automotive

I went to 2 of the Koons dealerships and was surprised at both by $1500 to $1800 markups on their cars over the prices advertised online. These processing fees were only disclosed at final signing. These we both by $1500 to $1800 markups on their cars over the prices advertised online. These processing fees were only disclosed at final signing. These were not expensive cars, 2018 Camrys $15k. So this represented a 10% + increase over their advertised price. Their explanation is that Virginia law allows them to charge these fees and that this is a strict corporate policy and that it cant be reduced. Of course 30 minutes of dialog with their manager ensues as to why they dont advertise the real price if they add this profit to every car. He of course apologizes profusely and again blames corporate policy and offers to buy me floor mats (not oem but $15 cheap ones) and a tank of gas to offset the cost. Basically a $70 offset to their $1500 fees, oh and he will wash the car. I wondered how many people fall for this. This was a car for my daughter, and that addon to an inexpensive car is completely unreasonable. Even on a $50k car its inappropriate. Bad experience in unethical dealer behavior for my daughter. But they got what they wanted, I drove 45 miles from maryland to the other side of DC to look at their car. Then walk away due to deceptive trade practices. This is clearly s bate and CV switch scam widely used and now common in DC area dealers to lure consumers in a competitive market. While law sets no cap on dealer fees, that doesnt make the practice ethical. These fees are often only presented on signing. Recommend you ask them their add-on fees on your first call. This is a process only true xxxxxxxx would use. The covering up and rationalization of these fees on dealer web sites and the dealer associations makes it clear that the practices is widespread and systemic. I probably would have paid the price had it been above board. Instead went to carmax, got the same car without all the fees or manager trickery. I was ashamed for Koons and the VA dealer associations that find this behavior justifiable. It's our policy and cannot be changed, translates to it's our policy to be deceptive. Just because law does not prohibit it does not make it right or acceptable. It is deceptive, and because focus at time of sale is monthly payment, I'm sure many dont even notice. There are many dealers around who dont operate this way. Find one, or at least realize when you go into Koons that the price they advertise is not the price they intend to sell you the car for. More

Trying to reach the service department is an absolute nightmare. I called as soon as they opened, left a message, no return call all day. I called multiple times throughout the day and service would neve nightmare. I called as soon as they opened, left a message, no return call all day. I called multiple times throughout the day and service would never answer the phone or return any of my messages. I just bought this truck 3 days ago and can not even get a call back. All I want to know is if my truck had a oil change before I bought it. Everyone keeps telling me "it definitely had an oil change". The oil is super black, the oil % meter says 16% left and the oil filter looks like it has been through xxxx. What kind of professional shop forgets to reset the oil meter? If you buy a car from here I would make them complete a new oil change. They straight up lied to me and will not even answer the phone to talk about it. Do not come here. I uploaded pictures of my oil filter and the % remaining from the Ford app. This is not a oil filer that has been replaced anytime soon. Koons Woodbridge Ford is completely shady, do not trust them. More

We could not be happier with our purchase and the service at Koons. We worked with Linda and she was great. She answered our questions whether we contacted her via phone, email, or in person. Great local ser at Koons. We worked with Linda and she was great. She answered our questions whether we contacted her via phone, email, or in person. Great local service, which is how we try to shop...Locally! We will continue to buy from Koons, this is our third purchase with them. More

Purchased 2017 Suburban in April / 2021. Jose Costa provided class service and follow up to ensure that the suburban was to our liking. Thanks for your time and professionalism White/ Forest Va provided class service and follow up to ensure that the suburban was to our liking. Thanks for your time and professionalism White/ Forest Va More

I purchased a vehicle from Koons Automotive of Woodbridge. I received first class service and a first class experience. Kenn Shavers was my salesman. He took his time to help me pick out the pe Woodbridge. I received first class service and a first class experience. Kenn Shavers was my salesman. He took his time to help me pick out the perfect vehicle. I am extremely grateful for the quality of the car, the ease of the financing and the time well spent with Mr. Shavers. Get down to Koons of Woodbridge right away to see Kenn Shavers to purchase your next vehicle!! More

George Barnes was the best he helped my family get through the process very easily. Did not take long and went to the end for my family thank you through the process very easily. Did not take long and went to the end for my family thank you More

I had a great experience with JC when I was looking to buy a car.He was very knowledgeable about the car business.Keep up the good work. buy a car.He was very knowledgeable about the car business.Keep up the good work. More

AWESOME,AUTHENTIC EXPERIENCED , If you want a quality car from a reliable dealership go see JC @ KOONS AUTOMOTIVE in Woodbridge and them KAREN sent you...you wont be disappointed .... from a reliable dealership go see JC @ KOONS AUTOMOTIVE in Woodbridge and them KAREN sent you...you wont be disappointed .... More

Bad experiences I've never been to this dealership personally but my experience with the koons in culpeper is beyond disappointing. I've been a loyal customer for 16 I've never been to this dealership personally but my experience with the koons in culpeper is beyond disappointing. I've been a loyal customer for 16 months and have tried to get there help in getting into a less expensive car. Or to even fix something that happened to the car before I even started financing it. They wanted me to pay for there issue. And on top of that now I'm struggling to keep my payments current so I dont mess up my credit. And they have told me several times there is nothing they can do for me. What kind of dealership does that to a loyal customer,? More

Wonderful experience Great experience at this dealership and our salesman KEITH MCBRIDE was the best. I even referred my daughter to him. He worked it out and I am very h Great experience at this dealership and our salesman KEITH MCBRIDE was the best. I even referred my daughter to him. He worked it out and I am very happy with my purchase. I would highly recommended this business and we will definitely purchase our next vehicle at Koons. More