Koons Baltimore Ford

Koons Ford of Baltimore is amazing! I've recently purchased my 3rd new vehicle from this dealership. I also only ever take my vehicles here to be serviced. -Sales Manager Will and G I've recently purchased my 3rd new vehicle from this dealership. I also only ever take my vehicles here to be serviced. -Sales Manager Will and General Sales Manager Mark are both awesome. They are attentive and value customer feedback. -Kristen the Finance Manager is very friendly, warm and helped me explore/pick the best finance options for my vehicle. -Service Advisor Jay is has always done an amazing job any time I bring my vehicles in for any minor/major service. I am definitely a Koons Ford of Baltimore customer for life. More

Checking in was not good . They by passed me 3 times ( ckecked in customers) before someone asked me if I was helped. After that everything was fine. They by passed me 3 times ( ckecked in customers) before someone asked me if I was helped. After that everything was fine. More

Customer service is excellent. The rep communicates effectively and efficiently. In addition, competitive pricing. Great experience! The rep communicates effectively and efficiently. In addition, competitive pricing. Great experience! More

Great customer service ! Ray McLaughlin was great to work with during sale and explained process perfectly. Ray McLaughlin was great to work with during sale and explained process perfectly. More

We had a very nice experience at Koons ford shopping for a new truck! Our sales person was very knowledgeable and helpful a new truck! Our sales person was very knowledgeable and helpful More

I really enjoyed my experience with Koons. They were attentive and really took care of us They were attentive and really took care of us More

i would recommend koons to anyone the experience and staff are fantastic to work w staff are fantastic to work w More

This survey is for 2023 and 2024. I purchased a Ford Explorer 2023 from Koons Ford of Baltimore Pete. Dixson was my sales person. He done an excellent job October 26, 2024 my wife pur I purchased a Ford Explorer 2023 from Koons Ford of Baltimore Pete. Dixson was my sales person. He done an excellent job October 26, 2024 my wife purchased a 2024 Ford escape from Pete Dixson, and he done another marvelous job for his great customer service. More

Koons Ford has taken care of the service of my wife and myself’s vehicles since we got them this year. We have never had a bad experience. Attentive and top notch. myself’s vehicles since we got them this year. We have never had a bad experience. Attentive and top notch. More

My service rep was excellent. He made sure that everything that i complaints about was taken care of I really appreciate Jay Stewart, he really takes good care of me. He made sure that everything that i complaints about was taken care of I really appreciate Jay Stewart, he really takes good care of me. More