Koons Baltimore Ford

tough to WoW me but she did Danaj Edmond has to be one of the best sales professionals I'v ever dealt with in 40+ years of buying new Fords. I have bought here at Koons Baltimore Danaj Edmond has to be one of the best sales professionals I'v ever dealt with in 40+ years of buying new Fords. I have bought here at Koons Baltimore before and they have stepped up there customer service since last time and that's just AWESOME. The process was very timely , courteous and customer focused. I am very impressed. Thank you Danaj and Koons. Wow. C DeWind US Army retired More

Great service! I did not buy my vehicle from Koons but the service department treated me like family. Had safety recall, and they scheduled my appointment for the n I did not buy my vehicle from Koons but the service department treated me like family. Had safety recall, and they scheduled my appointment for the next day. I purchased my vehicle from another local dealer who informed me that i had to wait 10 days until they could correct a safety issue concerning my fuel tank. Thanks Koons! More

I Love Koons! Thanks for all your help you really help me and guide me to take the best deal and option!!! Thanks Alex and Harry+ If you need help and find the Thanks for all your help you really help me and guide me to take the best deal and option!!! Thanks Alex and Harry+ If you need help and find the best deal, you need go to Koons! ????? More

Wonderful Service Derek Lewis provided excellent service in selling me my new car. He was courteous and even provided a follow up to make sure I was enjoying my new car Derek Lewis provided excellent service in selling me my new car. He was courteous and even provided a follow up to make sure I was enjoying my new car. KOONS FORD ROCK! More

Wonderful friendly experience! I usually keep my cars between five and seven years. My last three cars I purchased at Carmax. However, due to an unsatisfactory Non-welcoming a loca I usually keep my cars between five and seven years. My last three cars I purchased at Carmax. However, due to an unsatisfactory Non-welcoming a local location, I went to Koons Ford of Baltimore from a coworker's recommendation. I researched the car online, and the next day received an email. I went to the store the following day, and was greeted by my car waiting near the show room . That was awesome! Derek Lewis was my salesman. I absolutely loved the car, and needed the weekend to think about it. No pressure from Koons. I went back two days later, and purchased the car. Everyone has been wonderful, from Derek, the financial advisor, down to the service center employees. I have never experienced this genuine outstanding customer service from an auto dealership. Highly recommend this store! More

Great experience, great deal and an amazing mustang! I bought a brand new 2016 Ford Mustang Eco Boost Premium at Koons ford of baltimore. They had the best inventory and prices I could find online so eve I bought a brand new 2016 Ford Mustang Eco Boost Premium at Koons ford of baltimore. They had the best inventory and prices I could find online so even though the dealer was 2 hours from where I lived the drive was totally worth it. Everyone was friendly and it was a great car buying experience, not to mention I got an incredible deal. They even delivered the car to me in Philly for free! Can't recommend this dealership enough, highly recommended saved me thousands on my new car. Thanks! More

Unbelieveable pricing, Koons beat my local dealers by $2K! For $2K, it was well worth flying to Baltimore's Koons Ford, and driving 8 hrs back home. My first ever, very pleasant experience at a dealership! My For $2K, it was well worth flying to Baltimore's Koons Ford, and driving 8 hrs back home. My first ever, very pleasant experience at a dealership! My sales guy, Tim Robertson, was just super, and I was very happy with the finance manager, Sam. More

bait and switch Went to test drive a 2006 Colorado listed at $10,990. After ride was over, we were approached by the "used car manager" and informed that we could NOT Went to test drive a 2006 Colorado listed at $10,990. After ride was over, we were approached by the "used car manager" and informed that we could NOT buy this truck for this price, but for $11,990. After communicating with them several times earlier this week, we drove 75 miles in city traffic that took us 1 1/2 hours each way. What a waste of my time. More

oil change The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the go The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the good work! More

Wonderful and Painless Experience Had the best experience in car buying at the Baltimore koons. Had to drive 3 hours to pick up the car. I was worried they might not agree on the same Had the best experience in car buying at the Baltimore koons. Had to drive 3 hours to pick up the car. I was worried they might not agree on the same price or might sneak in some hidden charges I was unaware of. Very happy to see that the final amount was exactly we agreed on. All the staff is great and not too pushy about buying extras with the car. Overall, wonderful experience and would definitely this dealership to my friends. More