Koons Baltimore Ford

worst experience in 43 years of buying cars & trucks Purchased 2014 Chevy Malibu on 12/1/16. Offer made & excepted via email.Salseman knew I was coming up from southern Maryland to pay cash for car. Ar Purchased 2014 Chevy Malibu on 12/1/16. Offer made & excepted via email.Salseman knew I was coming up from southern Maryland to pay cash for car. Arrived car filthy. Exterior not washed.Interior had trash on floors,in glove box.Front seat stained.Rear seat stained. When salesman questioned said car was used as loner and just retuned. He said they did not know when it was going to be returned. Said stains were from person who used as loner.Told him stains were not fresh.Ask ,if you didn't know when car was going to be returned,why did you lead me to believe the car was on lot to be sold that night? Since they could;d not clean car that night they took off $125. Next morning 10 hrs. & 90 miles after deal check engine light came on. Had my mechanic scan.Code was for rocker arm scelonide. Because the check engine light was on,passing gear,remote start,cruse control,start/stop & more were disabled.Called used car mgr.Told him problem & that code was for.I was told to return car to dealership.They would send it to a Chevy dealer for repair and give me loaner( car was still under 36,000 bumper to bumper).Returned car 12/2/17 was given a dodge for loaner(radio didn't work in it)Used car mgr. said would detail car since I had to drive back to Baltimore from southern Maryland. Picked car up 12/8/17. No attempt made to clean seat stains.Dirty sock in trunk.When given paperwork for repair showed no repair made.When questioned salesman he stated that the check engine light was not on ,when he drove it to the Chevy dealer.Paper work from Chevy dealer says scanned codes.Talked to used car mgr.Ask why did you accept car back when part not replaced.Said they did not fix it.It was sent to Chevy.Again ask why was it accepted back when not repaired? He shrugged his shoulders. 12/9/17 check engine light came on again in morning.Same code. Took car to my GM dealer, 12/9/17 AM,.They checked GM repair system data. Auto Nation in Baltimore had only cleared code. In 3 hrs.(with no appointment) they had confirmed scelonid needed to be replaced.Ordered part was fixed 12/12/17. This was the worst experience I've had buying a car in 43 yrs.I've bought from Dealer/private in over 11 states.Never had a car presented so filthy. Salesman caught in lies. No follow thru to resolve issues Will never let Koons "WOW" me again More

Fastest car buying experience ever! We had been searching for our next Flex for a couple of months and unsuccessfully haggled with the dealership we purchased our last Flex from after a We had been searching for our next Flex for a couple of months and unsuccessfully haggled with the dealership we purchased our last Flex from after a 2 hour wait just to test drive one. They let us walk out the door over $700. Called Koons Baltimore on our way home to see if a used 2016 was still available and we were lucky enough to get Ahmed. Car was there and he said he would have it ready for a test drive when we arrived. And he did! Test drove it, loved it, settled on a price in about 15 minutes and left with vehicle financed about an hour later. We will be return customers. Best car buying experience ever! More

Customer Service Dept is GREAT My sales experience at Koons was AWFUL, but the service department is simply great to work with. Go there even if you bought your car elsewhere! Jeff My sales experience at Koons was AWFUL, but the service department is simply great to work with. Go there even if you bought your car elsewhere! Jeff Stewart was great to work with. More

Two cars because the sales team knows what they are doing We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of We bought a 2017 Explorer and a 2017 F-350 and usually would cause a headache of working numbers and feeling happy with the outcome. Not at Koons of Baltimore - we bought two vehicles and they had exactly what we wanted in stock - The sales people take their time and don't leave you hanging. I will recommended to all friends and family. More

Christmas Eve Special We picked Pete to sell us our truck when we went to the dealership on a Sunday to check out the inventory and Pete was there waiting to take care of a We picked Pete to sell us our truck when we went to the dealership on a Sunday to check out the inventory and Pete was there waiting to take care of another customer. How many sales guys take their Sunday to meet with a customer? That is dedication. So my husband went back on Christmas Eve and Pete worked a great deal for him! It was probably the easiest car deal we have ever made!!! Hope yo had a great Christmas Pete!!! More

Best car buying experience + Lowest price! My experience at Koons Baltimore Ford was outstanding. I could not believe the final sale price of the vehicle I purchased compared to other dealersh My experience at Koons Baltimore Ford was outstanding. I could not believe the final sale price of the vehicle I purchased compared to other dealerships. Other dealerships wanted another $1500 - 2000 more than Koons and would not budge. Koons by far has the best prices. The salesman I worked with, Mr. Jeff Watkins, was incredibly helpful and a very professional salesman. He was very informative and let me take my time throughout the whole process with no pressure. I would recommend anyone going to Koons to ask for Jeff Watkins - you won't regret it! - Dave More

Quick, friendly transaction My experience at Koons Baltimore was great! I worked with Pete to get a solid used car that was perfect for me. From the time I arrived Pete was frie My experience at Koons Baltimore was great! I worked with Pete to get a solid used car that was perfect for me. From the time I arrived Pete was friendly and was able to explain all the features of the car I was interested in. It's so refreshing to work with someone who is knowledgeable about the products they are selling. We took a test drive and Pete worked hard to make sure I got the vehicle I wanted at the price point that worked for me. Pete followed up after my purchase to ensure the vehicle got the necessary services in a timely manner. Thanks Pete! More

Great experience with Pete! I live in Indiana but was drawn to Baltimore by much-better-than-local prices. Koons made it by far the easiest to work with them over phone and email I live in Indiana but was drawn to Baltimore by much-better-than-local prices. Koons made it by far the easiest to work with them over phone and email before making the trip. I worked with Pete and from the first call to driving away he was genuinely friendly, professional, and all-around easy to work with. There were no tricks and the price I thought I was getting when walking in was the price I got. Great experience. More

Great Experience, Thank You! Koons Baltimore Ford had a great selection of cars available, and their advertised "WOW Price" was far below other prices I had found after shopping a Koons Baltimore Ford had a great selection of cars available, and their advertised "WOW Price" was far below other prices I had found after shopping around, even with freight and dealer fees added back in. I live in New England, so picking up the car would be a bit of a hassle (flights and nearby hotels were pretty cheap actually), but the price was too good to pass up. All arrangements were made over the phone and email, and when we arrived, the transaction was completed exactly as expected. No surprises. Ben (sales) and Sam (finance) were very professional and efficient. We were out and on the road in a little over an hour. If you're willing to travel a bit, I would definitely recommend Koons Baltimore Ford. More

Excellent Experience I came in for a used vehicle I saw online. Upon walking in, I was greeted and sent to discuss the vehicle with Tim Robertson. Although it was freezi I came in for a used vehicle I saw online. Upon walking in, I was greeted and sent to discuss the vehicle with Tim Robertson. Although it was freezing and windy, he took the time to take a look at the car for me. We worked together to get a great price. Harry in finance was easy to work with. The car came out cleaned and it was overall a very easy transaction. I was also very impressed with the cleanliness of the facility and the coffee from the machine was fantastic! More