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Koons Baltimore Ford
Baltimore, MD
678 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 678 reviews
August 18, 2014
Best Car Buying Experience I have ever had! Truly from top to bottom the best experience I have had in buying a car (and i usually buy about every 2-3 years). Easy price negotiation and NOTHING Truly from top to bottom the best experience I have had in buying a car (and i usually buy about every 2-3 years). Easy price negotiation and NOTHING CHANGED when I went back to financing (the most important part!!!). It never fails that I have a deal worked out and go to sit with finance only to find that they neglected to tell me SOMETHING that will change my payment or terms. Was a real treat to sit down with Desmond and have him actually deliver what Mark and Pete had promised! Will gladly use them again when I am ready for a new vehicle. More
by ubby88
Employees Worked With
Desmond Dowdy in Finance, Rudolph "Pete" Dixon, Mark Rodgers
Helpful August 14, 2014
Beyond the call of duty! I had the privilege dealing with Ed Furlan at the body shop for almost two years as well as some of his managers and I am thrilled with all my positiv I had the privilege dealing with Ed Furlan at the body shop for almost two years as well as some of his managers and I am thrilled with all my positive experiences at Koons Baltimore Ford. You get to know true service people not on the first transaction but rather when you express a dissatisfaction or encounter a challenge. Ed and I am certain the service center (because it is their philosophy) will take care of you promptly and decisively. I am extremely happy with the services I have received at this dealership and I would highly recommend it to anyone looking forward people who stands behind their attentive services. Thanks Ed, Joe Aissi More
by Craig Slist
Employees Worked With
Ed Furlan
August 05, 2014
Repeat customer! I personally sought out Matt Stoudt after having a great experience with him when my wife and I purchased our 2013 Ford Explorer Sport. Matt came thro I personally sought out Matt Stoudt after having a great experience with him when my wife and I purchased our 2013 Ford Explorer Sport. Matt came through for me again when I reached out to purchase a 2014 Ford Fusion Hybrid. Instead of applying pressure tactics like some other car sales reps I have worked with in the past, Matt let me take my time and even let me use the car I was interested in purchasing as a loaner for the day, so that my wife could check it out before any purchase decision had to be made. I'll definitely come back for my next purchase! More
by danhudson74
Employees Worked With
Matt Stoudt
August 05, 2014
#1 Ford Dealer in Baltimore/Washington DC area Derek, Steve and the Koons Ford team, we are happy with our long term relationship and will continue to spread the good news. We have been please wit Derek, Steve and the Koons Ford team, we are happy with our long term relationship and will continue to spread the good news. We have been please with the professionalism and courtesy extended my family! Each time we have contacted you and your team, you have made us your priority to get the deal done and make sure we are happy with your products. We look forward to working with you in the future! Thank you for a job well done...The McPherson Family! More
by tmcpherson58
Employees Worked With
Derek Lewis, Steve Ageloff
August 04, 2014
KOON'S FORD & MARK RODGERS......what a team!!! We shopped around at other Ford dealers then went to Koon's Ford on Security Blvd. Wow! What a great experience." Mark Rodgers" was fantastic to deal We shopped around at other Ford dealers then went to Koon's Ford on Security Blvd. Wow! What a great experience." Mark Rodgers" was fantastic to deal with. He had a great selection of vehicles and his price was GREATTTTTTTTT!!!!!! I can't say enough of positive things about Mark. Great guy, great dealership. Thank you all again! More
by Robertthefordguy
Employees Worked With
Mark Rodgers
July 30, 2014
friendly and professional Mark was very professional and friendly, and made sure all our concerns were addressed, since we had some issues we encountered the day before which i Mark was very professional and friendly, and made sure all our concerns were addressed, since we had some issues we encountered the day before which involved another sales manager More
by dannyboo17
Employees Worked With
samuel boodhoo, Rudolph "Pete" Dixon, Mark Rodgers
July 22, 2014
Repeat Customer This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receiv This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receive from the staff and the friendly atmosphere. All questions and concerns are immediately addressed. I was able to handle most of the paperwork by phone and email, which made the buying experience even more efficient. I would recommend Koons Ford Baltimore to anyone. More
by Eyler12
Employees Worked With
Dennis Koulatsos, Tom Snyder, Steve Ageloff, Matt Stoudt, Carol Walker
July 09, 2014
Excellent Experience I purchased a CMAX, sight unseen in 2013. I live over an hour and a half away so I was very hesitant on this type of important purchase especially si I purchased a CMAX, sight unseen in 2013. I live over an hour and a half away so I was very hesitant on this type of important purchase especially since I don't have a expendable income and my budget is tight. I also haven't had a car payment in over 5 years so I was very nervous. Koons was wonderful and the best car buying experience I have ever had. So when it came to purchasing a second vehicle for expanding drivers in my family I didn't hesitate coming back to Koons. Both purchases I were wonderful experiences and I wouldn't hesitate to go back. More
by davidbarczak1
Employees Worked With
Ahmed Baroud, Derek Lewis, Mark Rodgers
July 09, 2014
Efficient Buying Experience Following a thorough internet search, I settled on one specific Ford Escape that ticked all the right boxes. It was located at separate Koons dealersh Following a thorough internet search, I settled on one specific Ford Escape that ticked all the right boxes. It was located at separate Koons dealership in Virginia, however, the sales staff in Baltimore was more than willing to send for the car and beat any price the other dealership was willing to offer me. This saved me an hour and a half worth of travel and made my buying experience with Koons super convenient. We had worked out the price, pre-approval, and terms of the purchase prior to my arrival. With most of leg-work done beforehand, it took less than one hour at the actual dealership. The sales and finance staff really understood that I was looking for a fast and efficient buying experience, and that's what they delivered. Great place to buy a car! More
by Adam Beissel
Employees Worked With
Abe Tadros, Mark Rodgers
July 09, 2014
New Age Dealership By far the best experience I had with a dealership, no 80s sales guide. after a few minute chat with Tom i made a decision to get in the car and go ch By far the best experience I had with a dealership, no 80s sales guide. after a few minute chat with Tom i made a decision to get in the car and go check it out, have to admit i already was introduced by a friend who purchased from same dealer and was very happy, however until you experience yourself you will not fully understand how easy and hustle free to purchase a car from Koons of Baltimore, they staff was friendly and worked as a team to get me in and out with best deal and car, Ahmed was great not only during the visit but by following up and going out of his way to retrieve my EZ pass that i forgot in a rental car and only emailed upon my return to NY at midnight. Kudos, keep up the good work, had to tell everyone in the office about my experience and i am not easy to please More
by Art86
Employees Worked With
Ahmed Baroud, Tom Snyder
