Koons Baltimore Ford

I bought my 2011 Ford Fusion in December from Keith O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service d O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service dept for an oil change and 5k mile check up. I was somewhat hesitant as I know how service depts at dealerships can be. I contacted Keith first to set everything up, make the appt, and to arrange a loaner car. I was quite pleasantly surprised. All the gentlemen in the service dept were friendly and my car was completed in a timely manner. I highly recommend the service dept and staff. Koons has been wonderful!!!!!!!! Thank you. More

I have had my car in this service department several times and it's always done on time. When they give an estimate that's the price, there are never any surprises. They are always very pleasant to de times and it's always done on time. When they give an estimate that's the price, there are never any surprises. They are always very pleasant to deal with and treat you like family. As a woman it can be a little overwhelming kto get your car service and the make me comfortable and put me at ease. I have no problem recommending this service department to family and friends. More

After spending many trips back and forth to the service department with my failing GMC Yukon XL, I knew I needed to buy a new car where the dealership would stand behind it's product. We have bought many w department with my failing GMC Yukon XL, I knew I needed to buy a new car where the dealership would stand behind it's product. We have bought many work trucks from Koon's Ford and knew their service department was great. So we looked into an SUV that could fit the family. I hadn't driven a Ford (except for a pick-up) in a long time. Dennis Koulatsos knew I was apprehensive and sent me home in an Expedition for the weekend. I was sold! Rick Crouch made sure I foudn the exact color and extras I wanted. I never thought I would have an SUV I loved and save $10,000 compared to GMC and Chevrelot!! Plus, I know I will be taken care of by a service department run with integrity. I'm sold on Ford now and recommend Koons of Baltimore to everyone. More

I decided to go out of my way to get my car serviced in the Baltimore branch and it has been a great decision. The staff is well qualified and the service Manager. Tom Miller, has reestablished my belief i the Baltimore branch and it has been a great decision. The staff is well qualified and the service Manager. Tom Miller, has reestablished my belief in great customer service. He continuously makes himself available for any questions I might have and has always kept a level of professionalism as well as friendliness. I will continue going to them as long as I am able. More

Everyone in the service department that I have dealt with was extremely friendly. The service that I have had done has always been very competitively priced. The work was done well within the time frame of was extremely friendly. The service that I have had done has always been very competitively priced. The work was done well within the time frame of which I was original told. I would diffently recommend Koons Ford of Baltimore to my family and friends. More

I purchased a car and was so happy with the outcome that when my car was in a small accident I wanted to back to them and have them fix it. I live about 35 minutes away from the dealership but the extra dr when my car was in a small accident I wanted to back to them and have them fix it. I live about 35 minutes away from the dealership but the extra drive was well worth it. See Kevin Roy or Keith O'Conner, I doubt you will be disappointed. More

I sent the comments below right after I purchased my 2010 Ford Fusion in December 2010. Since my purchase I have continued to have contact with Keith O'Connor for customer service. He has been exceptional! Ford Fusion in December 2010. Since my purchase I have continued to have contact with Keith O'Connor for customer service. He has been exceptional! Comments sent to Hal Feder, Jr in January 2011: If there were a higher rating other than "Great" Koons Ford "has it all" !!! It was, by far, the best experience I have ever had in purchasing a new vehicle! Everything was upfront. Absolutely no salesman pressure (which I hate)! I want to commend Keith O'Connor, Dennis Koulatsos, Jimmy Lowry, Tom Synder,and Mike Scrivner! These gentlemen are truly an unequivocal asset to Ford Motor Company. I will be returning to Koons Ford for future car purchases. I have also recommended Koons to friends and family who are contemplating purchasing a vehicle. More

Worked with my fiance to purchase her a new 2011 Fusion, most of the prep work was done via email, was in and out in about hours time. Shaeed was very helpful, polite and professional. Excellent car and pri most of the prep work was done via email, was in and out in about hours time. Shaeed was very helpful, polite and professional. Excellent car and price! Everyone at Koons was friendly and happy to see us. More

This dealership is very responsive to any and all questions. I leased one vehicle from here 3 years ago and decided to go back once that lease was up. the dealership is clean, friendly and the staf questions. I leased one vehicle from here 3 years ago and decided to go back once that lease was up. the dealership is clean, friendly and the staff is very knowledgable. Keith was fantastic to work with and i would go back again. More

This dealership was great when it came to servicing my Expedition. The service writer knew what to ask and made sure that I was advised of everything before the service was initiated. When they found a Expedition. The service writer knew what to ask and made sure that I was advised of everything before the service was initiated. When they found a need to address another issue on my vehicle, the service provider made sure I was informed before any additional service was initiated. The prices were very competitive! I would strongly recommend the service and body department to anyone, since I have used both. In fact I have taken verhicles that were not Fords to their body shop and found their work to be impecable. In my humble opinion, you won't go wrong using Koon's Ford of Baltimore for any type of auto repair. Addtionally, I purchased my Expedition at this dealership and the purchasing experience was second to none. The price was right and the sales people, and in particular the General Manager did not play games and told me up front was the bottom line price. This price too was very competitive. More