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Koons Easton Toyota

Easton, MD

4.8
294 Reviews

6730 Ocean Gateway

Easton, MD

21601

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Showing 294 reviews

December 21, 2022

Went in today for oil change and was really surprised I paid $131. For oil change totally ridiculous 😩😩 More

by pricillamoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Chalupa
Dec 22, 2022 -

Koons Easton Toyota responded

Hi Pricilla — this service included an oil change, an oil filter, and a tire rotation. The actual bill was $118.00 plus tax and shop supplies. I'd be happy to discuss this with you further and clear things up if you'd like. Please give me a call at your convenience. Thank you, JT Thompson - General Manager - 410-822-8000

Dec 22, 2022 -

pricillamoore responded

I thought the tire rotation came with the change of oil, I've been taking my car there for the past couple years I never paid that much for oil change. But it's okay I won't be taking it there anymore.

December 16, 2022

Great experience at Koons Toyota buying a new vehicle. Ask for Keith, you would not be disappointed. I drove over an hour to get to him. He is friendly, courteous knowledgeable, professional and most i More

by Marcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Wenck
Dec 16, 2022 -

Koons Easton Toyota responded

Marcia, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Keith and the Koons Easton Toyota team. Drive safely, and we hope to see you back again down the road!

December 03, 2022

Best Toyota dealer ever. I’m 89 and have owned 6 Toyotas. None of the other dealers have been as courteous, knowledgeable, reliable and trustworthy. Their pickup and return s More

by Gpacase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jan Ewing, Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman, JT Thompson, David Bradley, Kevin Deshields, Paula Hill, Loren Mayr
Dec 05, 2022 -

Koons Easton Toyota responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Koons Easton Toyota team to get the job done. We appreciate your continued support and hope to see you back again down the road!

December 02, 2022

I have never had a problem. They make sure that the customer is satisfied. Everything is explained in detail. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Cauffman
Dec 02, 2022 -

Koons Easton Toyota responded

Thank you for the 5-star review, from all of us here at Koons Easton Toyota!

November 30, 2022

Ask for Mike Jacobs. He was very professional, knowledgeable, very easy to work with and made the process simple and fast. Highly recommended. More

by Rj
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs
Nov 30, 2022 -

Koons Easton Toyota responded

Thank you for the great review! We are thrilled to hear that Mike delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Koons Easton Toyota!

November 23, 2022

I specifically stated I did not want to do extensive service that would cost about $300. I would do this in March with 30000 mile check. At checkout I learned the service was done anyway. I paid but am More

by smcclellan99
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bill Shull
Nov 29, 2022 -

Koons Easton Toyota responded

I am so sorry to hear that there was a miscommunication. Our goal is to deliver top-quality service, and it's very disappointing to see that we missed the mark this time. We will be sure to discuss your feedback as a team to ensure something like this does not happen again. If you are willing, I'd love the chance to speak with you directly to see if I can help improve your experience. At your earliest convenience, please consider giving me a call. Thank you, JT Thompson - General Manager - 410-822-8000 x1501

November 21, 2022

The customer service was very good They help me to get the best interest so I can get the car More

by Julio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Matos
Nov 21, 2022 -

Koons Easton Toyota responded

It was our pleasure to assist you, Julio! Thank you for choosing Koons Easton Toyota and for sharing your experience. Drive safely!

November 17, 2022

I’ve have always experienced excellent vehicle and customer service and would recommend this dealer to others More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman
Nov 17, 2022 -

Jim responded

Excellent Service

Nov 17, 2022 -

Koons Easton Toyota responded

Jim, we are proud to hear that our team always delivers 5-star service! Thank you for your lovely review of Koons Easton Toyota!

November 07, 2022

Worst buying experience ever. 6.5 hours to purchase a certified used Tundra. And, had to return the following weekend for more service. Dealer is 1 hour away! The 2nd key does n More

by abg10042000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Franklin
Nov 08, 2022 -

Koons Easton Toyota responded

Hi Jeff we are doing our best to get you a second key. Our vendor was coming to your home today. If there is anything else I can do for you, please give me a call. Thanks, JT Thompson - General Manager - 410-822-8000 x1501

October 28, 2022

Came in looking for a nice used truck. Mike found me a great deal on a really cool Tacoma. I love this thing. All the guys at Koons are great More

by Brandin Unc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs, Loren Mayr
Oct 28, 2022 -

Koons Easton Toyota responded

Brandin, thank you for the great review! We are so glad to hear that Mike delivered such a successful purchase experience. Drive safely in your Toyota Tacoma, and we hope to see you back again at Koons Easton Toyota!

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