I had an exceptional experience purchasing my 2026 Grand - cnsmith19
I had an exceptional experience purchasing my 2026 Grand Highlander Hybrid Nightshade from Tyler Willis at Sheehy Toyota of Laurel.
I knew the Nightshade trim would be difficult to find, and I had contacted several dealerships before reaching out to Tyler. Rather than trying to steer me toward a different trim, he went above and beyond to locate and reserve the exact Nightshade I wanted.
From the very beginning, Tyler was patient, knowledgeable, and incredibly responsive. He answered every question I had, kept me updated throughout the entire process, and never made me feel rushed or pressured. When I picked up my vehicle, he took the time to walk me through the features, helped me pair my phone, showed me how to use the hands-free power liftgate and fuel door, and made sure I was comfortable before I left.
What really stood out was that Tyler made it clear his support didn't end after the sale. He encouraged me to call him anytime if I had questions or ran into any issues with my new vehicle, which gave me a great deal of confidence.
This is my second Toyota, and although I purchased my first one from a different dealership, I chose Sheehy Toyota of Laurel solely because of Tyler Willis. After this experience, I can't imagine buying my next Toyota anywhere else. Tyler has earned my trust, my future business, and my highest recommendation.
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