Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Falls Church Ford
Falls Church, VA
636 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 636 reviews
April 11, 2022
Do not go to Koons Ford. They have a Hyundai Genesis, that looks nothing like the pictures posted. I live in Durham NC. I called the dealership asking for more pictures of th They have a Hyundai Genesis, that looks nothing like the pictures posted. I live in Durham NC. I called the dealership asking for more pictures of the car. They only sent the good pics. I asked if the paint was faded on the car and was told no it was in good shape. I asked are you sure before I make the 4 and a half hr drive. Akram Abdelhalim said that the car was perfect. I made the drive only to see a car that was a total mess. The paint was faded and chipped. The drivers seat was broken and coming apart. There are parts missing off the front of the car. That car should not be on anyones lot for sale. I felt like i was taken advantage of. I drove all that way for nothing, a complete waste of a day. And with gas being at an all time high that trip cost me $150. I reached out to the GM, left him a voice message. He has yet to respond... Its sad that these types of people and dealerships are able to stay open... To the people at Koons in the future, be honest and tell people that the cars are not what they seem online. Respect peoples time, effort and money. Remember buying from Koons is a option! I'm going to share the horrible experience with everyone I can reach on every review, or social media platform that will allow me... My time and money maens something to me.... Akram knew that car wasnt worth a 4 plus hour drive. SMH really wasted my day... STAY AWAY FROM KOONS FORD!!!!!! More
by jonesdexter
Employees Worked With
Akram Abdelhalim
April 01, 2022
Through and very thoughtful diagnosis. Repairs and updates allowing for an extended life for my truck. I was kept updated and informed throughout. Repairs and updates allowing for an extended life for my truck. I was kept updated and informed throughout. More
by Leader42
Employees Worked With
Randy Gabler
April 01, 2022
My 2008 Escape wouldn’t start after sitting for about a week. Koons service handled it quickly and kept me informed. Great and prompt service from Kevin Lacki and the team week. Koons service handled it quickly and kept me informed. Great and prompt service from Kevin Lacki and the team More
by Tgelston53
Employees Worked With
Kevin Lacki
March 23, 2022
By far the best dealership I have ever dealt with! We have purchased and/or leased 3 vehicles with Jeff and each time the deal was exactly as stated. We travel from New York and it is worth our time, We have purchased and/or leased 3 vehicles with Jeff and each time the deal was exactly as stated. We travel from New York and it is worth our time, everytime! If you are looking for honesty, value and transparency than this is the place for you! More
by chrisparada
Employees Worked With
Jeff Ottenberg
February 10, 2022
Koons Ford accepted my car for servicing without an advance reservation, diagnosed my car’s problems, provided me an accurate estimate, and got me back on the road quickly. advance reservation, diagnosed my car’s problems, provided me an accurate estimate, and got me back on the road quickly. More
by Cwl379
Employees Worked With
Justin
