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Koons Falls Church Ford
Falls Church, VA
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 640 reviews
May 05, 2022
Louai from Koons Ford Falls Church in northern Virginia provided excellent service. I recommend him as a salesperson to anyone in the car market. provided excellent service. I recommend him as a salesperson to anyone in the car market. More
by M K 2022
Employees Worked With
Louai Alchami
May 05, 2022
Had to keep calling service center to get updates about my car that they had for days and turned into a week. I get my car back and it looks like somebody has been going through my stuff. All my belongings my car that they had for days and turned into a week. I get my car back and it looks like somebody has been going through my stuff. All my belongings was out of order. Which I don’t understand why my belongings was gone through just to fix a sunroof and get an oil change More
by Brookecollins20
Employees Worked With
Randy Gabler
April 30, 2022
Koons Ford Collision Center is very professional and helpful. Communication is excellent and they did everything to keep turn around time quick even while facing covid and supply shortages. Claudia and helpful. Communication is excellent and they did everything to keep turn around time quick even while facing covid and supply shortages. Claudia and Jerry took care of my vehicle and kept me informed throughout the process. More
by Blizz73
Employees Worked With
Claudia Zelaya, Jerry Oertly
April 21, 2022
Very pleased with the detailed discussion with service attendant regarding what exactly will be the items of service to be accomplished. I also am very pleases with the option of being driven back to my attendant regarding what exactly will be the items of service to be accomplished. I also am very pleases with the option of being driven back to my residence and being able to be driven back to the Service Department when work has been completed. I regard as friends all the staff I who have helped me. More
by Robert Kelly
Employees Worked With
KEVIN LACKEY and customer service drivers and billing attendant.
April 11, 2022
Do not go to Koons Ford. They have a Hyundai Genesis, that looks nothing like the pictures posted. I live in Durham NC. I called the dealership asking for more pictures of th They have a Hyundai Genesis, that looks nothing like the pictures posted. I live in Durham NC. I called the dealership asking for more pictures of the car. They only sent the good pics. I asked if the paint was faded on the car and was told no it was in good shape. I asked are you sure before I make the 4 and a half hr drive. Akram Abdelhalim said that the car was perfect. I made the drive only to see a car that was a total mess. The paint was faded and chipped. The drivers seat was broken and coming apart. There are parts missing off the front of the car. That car should not be on anyones lot for sale. I felt like i was taken advantage of. I drove all that way for nothing, a complete waste of a day. And with gas being at an all time high that trip cost me $150. I reached out to the GM, left him a voice message. He has yet to respond... Its sad that these types of people and dealerships are able to stay open... To the people at Koons in the future, be honest and tell people that the cars are not what they seem online. Respect peoples time, effort and money. Remember buying from Koons is a option! I'm going to share the horrible experience with everyone I can reach on every review, or social media platform that will allow me... My time and money maens something to me.... Akram knew that car wasnt worth a 4 plus hour drive. SMH really wasted my day... STAY AWAY FROM KOONS FORD!!!!!! More
by jonesdexter
Employees Worked With
Akram Abdelhalim
April 01, 2022
Through and very thoughtful diagnosis. Repairs and updates allowing for an extended life for my truck. I was kept updated and informed throughout. Repairs and updates allowing for an extended life for my truck. I was kept updated and informed throughout. More
by Leader42
Employees Worked With
Randy Gabler
April 01, 2022
My 2008 Escape wouldn’t start after sitting for about a week. Koons service handled it quickly and kept me informed. Great and prompt service from Kevin Lacki and the team week. Koons service handled it quickly and kept me informed. Great and prompt service from Kevin Lacki and the team More
by Tgelston53
Employees Worked With
Kevin Lacki
March 23, 2022
By far the best dealership I have ever dealt with! We have purchased and/or leased 3 vehicles with Jeff and each time the deal was exactly as stated. We travel from New York and it is worth our time, We have purchased and/or leased 3 vehicles with Jeff and each time the deal was exactly as stated. We travel from New York and it is worth our time, everytime! If you are looking for honesty, value and transparency than this is the place for you! More
by chrisparada
Employees Worked With
Jeff Ottenberg
