Koons Falls Church Ford

I just picked up my new Ford Bronco, and I couldn't be happier with the experience. I worked with Andreas Small, who made the entire process seamless from start to finish. We all know how hard these are t happier with the experience. I worked with Andreas Small, who made the entire process seamless from start to finish. We all know how hard these are to get a hold of, but Andreas kept me updated every step of the way without any of the typical 'dealership pressure.' They were incredibly knowledgeable about the different G.O.A.T. modes and trim options, ensuring I got exactly what I needed for my lifestyle. If you’re looking for a Bronco, go see Andreas - they treat you like a person, not just a commission check!" More

Overall a great experience. I called ahead and Andres had the vehicle I was interested in testing driving pulled to the front and ready to go. Once I decided I wanted it. I called ahead and Andres had the vehicle I was interested in testing driving pulled to the front and ready to go. Once I decided I wanted it. The entire process maybe took 2 hours. I also like the way Andres worked with management to provide an EV charger as the vehicle did not have one. Ramon in finance was super quick. I told him the max I wanted to put down and what I would like my monthly payment to be and he made it happen. Overall good experience. Thanks to Andres and Ramon for staying late on a Sunday to make the deal happen More

I was looking for a Ford Bronco and was in negotiations with numerous dealerships. Kevin Rojas at Koons Falls Church was great and super helpful. In the end they had the best price by a mile. I drove do with numerous dealerships. Kevin Rojas at Koons Falls Church was great and super helpful. In the end they had the best price by a mile. I drove down from Maryland to test drive and purchase the vehicle it was super quick and easy. I was in and out fast. I would highly recommend working with Kevin and buying from Koons Falls Church Ford! More

My first time purchasing a new ford, I was so excited to finally find a dealership that worked with me to make a great deal happen. Thank you Koons Falls Church Ford for the professionalism and customer ser finally find a dealership that worked with me to make a great deal happen. Thank you Koons Falls Church Ford for the professionalism and customer service to making it work for me. I love my new vehicle. More

I just knew I was making the right choice when I chose to come to Koons fall church! Love that salesmen and managers went above and beyond to help me with my purchase thank you! come to Koons fall church! Love that salesmen and managers went above and beyond to help me with my purchase thank you! More

Wow, had a phenomenal time at Koons Falls church purchasing my vehicle, I will recommend this dealership to everyone! Thank you! Thank you! purchasing my vehicle, I will recommend this dealership to everyone! Thank you! Thank you! More

I had a great experience at this dealership. The showroom was clean, modern, and very welcoming, which made a great first impression. They had a great variety and selection of different vehicles The showroom was clean, modern, and very welcoming, which made a great first impression. They had a great variety and selection of different vehicles to browse from too. My salesman, Andreas Small provided great customer service with a positive attitude. He was incredibly patient and took the time to answer all of my questions. He never made me feel pressured. His knowledge of the different makes and models was impressive, and he helped me feel confident in my decision. The entire process was smooth and stress-free thanks to his friendly and helpful approach. I highly recommend the sales associate and this dealership. More

Good morning.   I am writing back to all of you regarding my previous email.  I left several voice messages and nobody has replied to us as of today December 4 2025   I am writing back to all of you regarding my previous email.  I left several voice messages and nobody has replied to us as of today December 4 2025.  The chevrolet trax has being at Chevy Dealer in Tysons since November 28 2025.  We feel very discriminated by your staff. We got 3 vehicles from your office on the same day.  Terrible customer service, the used car was sold in an unsafe condition and now nobody is responding to us. Sincerely,  Claudia Ramirez. Carlos Ramirez. I NEED SOMEONE HELP ME TO RESOLVE THIS DISCRIMINATION ISSUE. THANKS More

I strongly recommend that anyone considering a used car purchase avoid Koons. Within 1,400 miles of buying a 40,000-mile vehicle, I had to replace the engine. The independent shop that performed the work s purchase avoid Koons. Within 1,400 miles of buying a 40,000-mile vehicle, I had to replace the engine. The independent shop that performed the work showed clear signs that the engine had previously been opened and that parts were missing—indicating Koons was aware the engine was a problem long before the sale. I reached out to management, including Sulaiman Ahmad and Alex Atanassov, and received no response. Once the sale was complete, the dealership showed no interest in customer service or accountability. Based on my experience, Koons appears focused solely on moving vehicles off the lot, not on selling reliable cars or standing behind the products they sell. I would also avoid their repair shop given what was uncovered during the engine replacement. More