Koons Falls Church Ford

Sales team was. ok. Financing and deal closing was made difficult because we had our own financing. No hard sell for add -ons, except hard sell warranty coverage. Do ok. Financing and deal closing was made difficult because we had our own financing. No hard sell for add -ons, except hard sell warranty coverage. Doc fee was high More

Great communication with service staff. Wonderful valet service. Very reasonable cost for the services performed. Wonderful valet service. Very reasonable cost for the services performed. More

We went there just to check but Jose was very friendly, super nice and very helpful we ended up buying a mustang GT after talking for 15 minutes. Everyone there were very friendly and happy. super nice and very helpful we ended up buying a mustang GT after talking for 15 minutes. Everyone there were very friendly and happy. More

Jonathan helped us find our jeep after months of looking. He was patient and listened to our goals and concerns. Thank you Koons! :) He was patient and listened to our goals and concerns. Thank you Koons! :) More

Buck was my Service rep. He was outstanding, very professional, great attitude Buck really knows how to take care of his customers outstanding personal service He was outstanding, very professional, great attitude Buck really knows how to take care of his customers outstanding personal service More

They will jack the price on repairs without even looking at it because it has is over 200 thousand miles. I've been bring my truck in regular service since new. 2010 F-150 and bring it in every 5 K miles aw at it because it has is over 200 thousand miles. I've been bring my truck in regular service since new. 2010 F-150 and bring it in every 5 K miles aways. I take a lot of pride in my vehicles. I was very surprised when they sent me a list of items that needs repairs. Here it isKoons Falls Church Ford: needed repairs 1.AFTER LIFTING TRUCK FOUND A FEW DIFFERENT ISSUES . MAIN ISSUE IS THE OIL LEAKING / DRIPPING FROM OIL PAN . OIL LEVEL VERY LOW . GASKET NEEDS TO BE REPLACED... 1 GDAY ON PARTS$2200 2.SECOND ISSUE IS THE REAR DIFF LEAKING FROM PINION SEAL AND FLUID LOW AS WELL$600 3.COMPLETE FLUID EXCHANGE FOR 4 WHEEL DRIVE POWERTRAIN SYSTEM$585 4.SERVICE REAR DIFFERENTIAL WITH BG FLUID$265 NEED TO KNOW BEFORE OIL CHANGE IS DONE. SO IT IS NOT DONE 2 TIMES Front Desk guy said the mechanic can not put in the oil because it just pours out. xxx. I have no drips in my carport and the light doesn't come on The should call themselves Stealerships instead of dealship. He then goes to show me pictures of oil that is on the cover but not dripping. When I got to the stealership to see where it is leaking. Well my truck was sitting out front. He said the mechanic said the oil stayed in They are a rip off. If you have 200K they want you to trade in your car or pay for all of the work. They've worked on it since 2010 and how in the xxxx did it get that way its said because i will stop going there and go to my local gas station or DYI More

Robert Ryan’s and team were outstanding! His professionalism and customer service attitude exceeded my expectations. His professionalism and customer service attitude exceeded my expectations. More

The General Manager "Ali Zaka" at this location provided the worst customer service I've ever experienced at a dealership in my life. He demanded I finance the vehicle through them or they wouldn't sell the the worst customer service I've ever experienced at a dealership in my life. He demanded I finance the vehicle through them or they wouldn't sell the car to me. Wouldn't take a deposit to hold it. And worst of all told me because I wasn't a Virginia resident that he "had no loyalty to me". He told me another customer was coming in later that day that was a Virginia resident and they had preference over me being out of state. My sales rep called 2 days later asking if I was still interested because they didn't sell the car to their "preferred customer". I will never do business with a Koons dealership in any state because of this. More