Koons Falls Church Ford

I bought a brand new F150 a few days ago, trading in my Ram 2500. Negotiating for my trade in value was as expected, I showed them the trade in value from websites and they offered close to what I expected Ram 2500. Negotiating for my trade in value was as expected, I showed them the trade in value from websites and they offered close to what I expected to make the deal. Working with Russel was fine, good guy. Then we go to the finance office. There we several things they were still trying to charge me for that I caught last second, and the trade value was less than we had agreed upon. I had a pre-approved draft check from my bank and the finance guy wanted me to fill it out. I asked him to call my bank while filling out the check and out of the many vehicles I've purchased at numerous dealerships, this was the first time I was asked to fill it out myself. The finance guy said he didnt want to mess it up. My wife whispered "isn't that his job, to not mess up the financial part of this?' He looked at the check after I filled it out and said that it wasn't enough. I ask him to just call the bank and figure this out and he grabed the finance manager. This guy came in demanding more money and I asked for a break down of all the numbers. I asked him to call the bank and he aggressively told me that he wasn't going to do that, and we needed to come up with the rest of the money. I told him that I didnt appreciate the way they were talking to us and they just lost my business. My wife and I stopped by the salesman and told him that we appreciated his time but they lost our business. We left and started driving home when the general manager called and he asked what happened and how they could earn my business. I told him that we were really upset at how we were treated and it would take a lot for us to come back. He made a generous offer for my trade and we went back to make the deal. Again to the finance guy where none of the agreed upon numbers were on the paperwork, and I felt like we were suckered into coming back. He called the general manager for the agreed upon price and after going back to the bank to get a new check we were finally done. I asked for the electronic copies of the new paperwork and he said that he couldn't print them out because the system was locked. I had to take pictures with my phone of the computer screen for my copies. All in all, happy with the truck, salesman, and general manager. But it was the worst headache dealing with the finance team. More

Terrible customer service from this dealership. Once you leave that’s it. I bought a used car from them and tried to get my CD’s back from my trade in. After a week of calls and text to no available, they f leave that’s it. I bought a used car from them and tried to get my CD’s back from my trade in. After a week of calls and text to no available, they finally told me the car was gone. They double charged my credit card twice for a down payment and still no resolution after 10 days. Poor communication More

Really bad customer service After I cancel the option they sold me It took them 4 months to cancel it suppose to be 3,642 $ but they only cancel 2,060 $ , and when I try to spe After I cancel the option they sold me It took them 4 months to cancel it suppose to be 3,642 $ but they only cancel 2,060 $ , and when I try to speak with finance department nobody pick up the phone. . More

I had the worst experience today at this dealership I was not told about previous damage on the car I bought a warranty that they told me that was bumper-to-bumper found out it wasn't brother Chevy truck the not told about previous damage on the car I bought a warranty that they told me that was bumper-to-bumper found out it wasn't brother Chevy truck they sold me a Ford warranty and didn't want to honor the work under the warranty told me to go to the Chevy dealer and go through my warranty company they was Ray untrustworthy they gave me a Carfax report that did not indicate any damage on the truck spoke with the manager ask him to give me my money back for the warranty I paid for refuse to return it to me say he was sending it to the bank other people that's fine xxx in the truck why would you sell somebody something that you already know that was in a accident and then that update the carfax report and didn't tell me that they got the car from the auction bias need to beware More

Stay Away from Koons Falls Church Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on them. Finance departments that lie and mis-sell products. End-to-end business plans that would make any crook happy. Save yourself the heartache and go to real dealership. With any luck this one will disappear. More

These guys have been about as unprofessional as possible. Bought a car from them in Virginia, returned to my home state of Maryland to inspect it. Find out it has considerable damage that will cost hundreds Bought a car from them in Virginia, returned to my home state of Maryland to inspect it. Find out it has considerable damage that will cost hundreds to fix. Now they won’t return a single one of my calls or emails. Unprofessional to a incomprehensible degree. More

Today I got my Honda Pilot from Koons Falls Church Ford It is the best deal I have, I drove from Charlottesville, VA to Koons Falls Church Ford Because They offered Best Deal. High Quality of Servi Ford It is the best deal I have, I drove from Charlottesville, VA to Koons Falls Church Ford Because They offered Best Deal. High Quality of Service, Financial programs Gold Coverage for 3 years. Lux care Service for protecting the Vehicles. One of the Koons team Mr. Louai AlChami .. My Sales Specialist Did Best job for Offering the Pilot ( Great Deal, Low Price of Market, Best Service Until My Honda Pilot Delivered at my house Safety at the Time ). Mr. Louai the Best in Koons Falls Church Ford Dealership. Thanks Mr. Louai, Thanks Koons Falls Church Ford Company. More

Bought a used car here and was really unhappy. The car couldn’t even pass inspection in Maryland and I had to return twice to get them to fix the issue that was causing this. They should’ve never had the couldn’t even pass inspection in Maryland and I had to return twice to get them to fix the issue that was causing this. They should’ve never had the car on the lot in that condition. When I called them to try to get some things resolved, they never answer the phone. Always a voicemail and they don’t call you back. Clearly they don’t properly check their cars before selling them. The gentleman in finance was nice, and I think the sales lady was trying her best but that’s about it. More