Koons Falls Church Ford

I can’t tell you how utterly disappointed I have been with the service I have received from this dealership. We purchased our F350 in September and of course have had some issues with our tags due to Cov with the service I have received from this dealership. We purchased our F350 in September and of course have had some issues with our tags due to Covid and the response time from the DMV. Latina has been incredibly helpful and has gone above and beyond for us, but that’s where the excellence ends with this dealership. Every time I need additional temporary tags I have to practically beg Dean Somaldi to issue new tags. The most recent time, he only sent one weather proof tag and the other one was on a piece of computer printer paper, which obviously won’t withstand the weather. Upon receipt of this, I began contacting the dealership and Dean multiple times a day. I have left messages with the front desk, left messages with managers, etc. At this point, I am absolutely stuck. My husband is an active duty Marine and we live on a military instillation. Upon entry to the base this week, the guards discovered that we didn’t have the correct tags (since the rain had washed the paper away) and now I can no longer leave our military base because I won’t be allowed access to our house without the correct vehicle tags. I cannot get anyone to return my calls or take any sort of responsibility for this situation and I am beyond frustrated. We will not be doing business with this dealership in the future and will spread the word to our other Marine families in the Quantico area. More

ZERO STARS., but google won't let me...one of the most unethical dealerships I have ever tried to do business with. That says a lot being that it's the car business. I found a car online because that's wh unethical dealerships I have ever tried to do business with. That says a lot being that it's the car business. I found a car online because that's what people do nowadays. I got in contact with a salesperson. He pulled the car, look at it and said it was LIKE NEW, I have documentation of our conversation as proof. It only had 2,000 miles on it. I told him I'm driving five hours one way, so please ensure he gives me an accurate description of the vehicle. He said no problem, I have been selling cars for 30 years and I want happy customers. I show up with a check and there is extensive HAIL damage to the car, UNDISCLOSED. I have emailed two members of management with no response. Next is to get in contact with the owner. My husband is in the active duty military and I'm on chemotherapy with very extra little time on our hands to drive over 11 hours in one day and that's how they treat me and our uniformed service members. RUN!!! GO TO ANY OTHER DEALERSHIP IN THE AREA! By the way, I sold cars and our dealership never treated people this way. BUYER BEWARE! More

I didn’t consider the worst rating given on internet for Koons Falls church and still thought to give them a chance to buy a new car from them. They wasted my whole day with no vehicle at the end of the day Koons Falls church and still thought to give them a chance to buy a new car from them. They wasted my whole day with no vehicle at the end of the day. I got there at noon and decided to go with Mustang Ecoboost 2.3l after the test drive. The online published price was $32080 with 150 miles. When i got there, they said the price is $1000 more because i don’t qualify for military and graduate discount. Understandable but it should have been marketed accordingly. Anyways, This specific vehicle have actual 2400 miles, scratches on body and Rear rim and not the 150 miles as published. There was a sale receipt in glove box that someone bought this vehicle and maybe returned later. Sales manager told me that they would still consider this vehicle as brand new because it has not been titled. I trusted his word but 2400 miles on a vehicle with wear and tear can’t be considered a brand new car. I was given out of the door price approx $38K. I told them that my offer would be $34500 but for a brand new vehicle not a used one with wear and tear and 2400 miles on it. For this used vehicle, i would pay $32k Max. The sales manager went to check the deal and asked me to sign the contract of $34500 for that used vehicle which i refused to sign and told him again if you can get me new vehicle. I am okay with this price. After long wait, he found a vehicle and asked to start paper work. I submitted my insurance info and other paper work. While i was done with paper work, that manager came back and told me, you can’t get that vehicle in $34500 because vehicle is coming from Pennsylvania and doesn’t have $750 rebate which we offer in VA. So, you have to pay $35250 instead. When i argued that why you haven’t informed me earlier. So, we could save both of ours time. he said he will go back and check but I might need to pay couple of hundred dollars extra. Then he came back, oh that vehicle i was getting for you has already been sold. I asked him are you saying this because of that extra $750? We have wasted 5 hours in all that non Sense and now you are telling me car isn’t available. He didn’t make an effort to give me counter offer on the vehicle he had just to compensate for the time we have wasted. Rather straight up refused, sorry we don’t have a deal. I highly recommend to all the DMV people to stay away from Koons Falls church and avoid wasting your time. Thank You for reading, hope it will help you save time. More

I bought a brand new F150 a few days ago, trading in my Ram 2500. Negotiating for my trade in value was as expected, I showed them the trade in value from websites and they offered close to what I expected Ram 2500. Negotiating for my trade in value was as expected, I showed them the trade in value from websites and they offered close to what I expected to make the deal. Working with Russel was fine, good guy. Then we go to the finance office. There we several things they were still trying to charge me for that I caught last second, and the trade value was less than we had agreed upon. I had a pre-approved draft check from my bank and the finance guy wanted me to fill it out. I asked him to call my bank while filling out the check and out of the many vehicles I've purchased at numerous dealerships, this was the first time I was asked to fill it out myself. The finance guy said he didnt want to mess it up. My wife whispered "isn't that his job, to not mess up the financial part of this?' He looked at the check after I filled it out and said that it wasn't enough. I ask him to just call the bank and figure this out and he grabed the finance manager. This guy came in demanding more money and I asked for a break down of all the numbers. I asked him to call the bank and he aggressively told me that he wasn't going to do that, and we needed to come up with the rest of the money. I told him that I didnt appreciate the way they were talking to us and they just lost my business. My wife and I stopped by the salesman and told him that we appreciated his time but they lost our business. We left and started driving home when the general manager called and he asked what happened and how they could earn my business. I told him that we were really upset at how we were treated and it would take a lot for us to come back. He made a generous offer for my trade and we went back to make the deal. Again to the finance guy where none of the agreed upon numbers were on the paperwork, and I felt like we were suckered into coming back. He called the general manager for the agreed upon price and after going back to the bank to get a new check we were finally done. I asked for the electronic copies of the new paperwork and he said that he couldn't print them out because the system was locked. I had to take pictures with my phone of the computer screen for my copies. All in all, happy with the truck, salesman, and general manager. But it was the worst headache dealing with the finance team. More

Terrible customer service from this dealership. Once you leave that’s it. I bought a used car from them and tried to get my CD’s back from my trade in. After a week of calls and text to no available, they f leave that’s it. I bought a used car from them and tried to get my CD’s back from my trade in. After a week of calls and text to no available, they finally told me the car was gone. They double charged my credit card twice for a down payment and still no resolution after 10 days. Poor communication More

Really bad customer service After I cancel the option they sold me It took them 4 months to cancel it suppose to be 3,642 $ but they only cancel 2,060 $ , and when I try to spe After I cancel the option they sold me It took them 4 months to cancel it suppose to be 3,642 $ but they only cancel 2,060 $ , and when I try to speak with finance department nobody pick up the phone. . More

I had the worst experience today at this dealership I was not told about previous damage on the car I bought a warranty that they told me that was bumper-to-bumper found out it wasn't brother Chevy truck the not told about previous damage on the car I bought a warranty that they told me that was bumper-to-bumper found out it wasn't brother Chevy truck they sold me a Ford warranty and didn't want to honor the work under the warranty told me to go to the Chevy dealer and go through my warranty company they was Ray untrustworthy they gave me a Carfax report that did not indicate any damage on the truck spoke with the manager ask him to give me my money back for the warranty I paid for refuse to return it to me say he was sending it to the bank other people that's fine xxx in the truck why would you sell somebody something that you already know that was in a accident and then that update the carfax report and didn't tell me that they got the car from the auction bias need to beware More

Stay Away from Koons Falls Church Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on them. Finance departments that lie and mis-sell products. End-to-end business plans that would make any crook happy. Save yourself the heartache and go to real dealership. With any luck this one will disappear. More