Koons Falls Church Ford

Service appointment was easy to get and fit my schedule. Service manager kept me informed and thoroughly explained what they found during trouble shooting. Car was ready when he said it would be. All went p Service manager kept me informed and thoroughly explained what they found during trouble shooting. Car was ready when he said it would be. All went perfectly smoothly. More

Wonderful staff that worked with me to get a deal that was good for everyone involved. was good for everyone involved. More

I LOVE Koons. I have bought many cars (50+) over the years. ALWAYS a great experience. Hector, Joe and Orlando made this another great time. 2019 NV200. If you get I have bought many cars (50+) over the years. ALWAYS a great experience. Hector, Joe and Orlando made this another great time. 2019 NV200. If you get more of those call me. More

Rob was extremely helpful to me with my travel service and oil change. He was professional and courteous, was diligent in keeping me updated on the status of my car and was very helpful in answering ques and oil change. He was professional and courteous, was diligent in keeping me updated on the status of my car and was very helpful in answering questions about my repair and service needs. He and this dealership in general have been consistently outstanding, fair and reliable in taking care of my car. More

The service writer was great. The service writer kept me informed of progress on my car. The service writer kept me informed of progress on my car. More

My experience was great. Who ever did the repair on my car did a great job.The office staff was courteous and helpful. And thank you for cleaning it inside and out. Will defi Who ever did the repair on my car did a great job.The office staff was courteous and helpful. And thank you for cleaning it inside and out. Will definitely call you again when needed. More

Excellent service. Quick and complete. Waiting room was comfortable and Cool. I’ll go back there for my Ford service and recommend it to others. Quick and complete. Waiting room was comfortable and Cool. I’ll go back there for my Ford service and recommend it to others. More

Falls church, Arlington Va. I’ve been taken services from Koons(Falls Church, Va) since 2019 after bought my Ford Escape from you. My last visit (4/17/2023) at Koons I gave poo I’ve been taken services from Koons(Falls Church, Va) since 2019 after bought my Ford Escape from you. My last visit (4/17/2023) at Koons I gave poor review to advisor-P04- Pham, Phuc because of bad services. Today(7/18/2023) I went to Koons for oil change. One service member came to and ask for help. I told her that I don’t have an appointment but I want to oil change. She said is ok. No problems. We’ll talk care of it. And she took necessary steps and asked me to wait. After one hour and 15 minutes later I asked one of service members progressing work. He called to Pham, Phuc to check and he came to me with angry attitude and kept telling me you should wait 2-3 hours. Because you don’t have appointment. And I assured him that I have already told it to her I don’t have appointment(I didn’t feel any respect during conversation). Then he accused me for last visit(4/17/2023) why I gave him poor review. I felt like threatening(because of his telling style) and very uncomfortable for his accused’s. How can one organization’s employee/ service member asked/ accuse to customer for good/bad review. I have never heard or see to someone to do it. He made me very uncomfortable that moment. Does he mark my face ? Should I go to Koons for getting service again ? Can I feel safe? I don’t know yet. Can someone asks him why he did ? Does he know reviews depends on service? More

New non customer-facing service orientation. First goal must be to meet customer's request and expectations. Period. Not for the dealer to clearly attempt to impose costly procedures likely to First goal must be to meet customer's request and expectations. Period. Not for the dealer to clearly attempt to impose costly procedures likely to drive up the bill. Given new sales are being driven to the web and are less profitable, they are trying to make it up with $ervice. As a matter of principle and to test the situation and my attitude, I went to Firestone in McLean instead and got immediately the job I requested for $170.00 all-in versus the Koon's starter quote the minute I walked in of $300.00 just to look under the hood to begin to do "diagnostics." I don't think even Ms. Crystal Koons would be comfortable with that. (She or her service manager are welcome to write me for more details.) In the end, a sadly blatant total con job, and very disappointing after years of good service there. Times they are a changin... ! More

Great pleasure working with Shuvo Palma, helped up get our new bronco and bronco sport. our new bronco and bronco sport. More