Koons Falls Church Ford

great customer service thanks omar From Email to the end of processes Omar was doing great job to meet with me . He meet me with nice smile and professional work all the paper work bee From Email to the end of processes Omar was doing great job to meet with me . He meet me with nice smile and professional work all the paper work been process he make it easy for me . the test drive was great. I love the car . Omar and his crew made the buying process simple and easy. thanks to Omar and koons of falls church thanks again omar More

MEDIOCRE BUSINESS PEOPLE - NO FOLLOW UP - LAZY STAFF I went in to the dealership last Saturday as I wanted to trade in my BMW 3-series for a new lease. After spending about 2 hours at the dealership test I went in to the dealership last Saturday as I wanted to trade in my BMW 3-series for a new lease. After spending about 2 hours at the dealership test driving a car and speaking with a salesman Yaz Sarraj, I sat down briefly with Jeff Ottenberg the Sales & Leasing Manager. We briefly discussed lease payments, and I let him know I would be following up with both of them within the next day or two. The next day, Sunday, I e-mailed Yaz with a few specs I was looking at for a different vehicle and let him know I was interested in making this transaction within 7 days. I couldn't hold out any longer on the excitement of the new vehicle so that afternoon I got in my car and drove to the dealership to test drive the Escape Titanium. Yaz was busy with another client so I settled for another salesman who was only 1 month on the job to take me for a test drive. The experience with his knowledge on the car was mediocre, we returned to the dealership, I sat down and was interested in getting some numbers put together. The young salesman kept pulling specs on a color combo I was not interested in. I pulled Yaz aside once he became available to let him know that this kid was not working for me and I really just wanted to get the ball rolling. With a annoyed and lazy response he gave me partial attention, told me he saw my e-mail but insisted I relay (again) everything I wanted in the car instead of printing out my detailed e-mail and doing his due diligence. I was hardly impressed with the level of professionalism, or interest to actually do your job. Finally, I was instructed to fill-out a credit application while my BMW was to be appraised. I did so and was reassured that come Monday (the next day) I would certainly receive a call from Jeff and Yaz letting me know the next steps forward. I waited until 3:00 PM on Monday, left one voicemail for Yaz and one for Jeff and heard nothing back. Finally I called and asked to speak with a manager. I got Kermit. He too, strained to muster an apology for his less than effective staff, and we went over my credit report and options. Granted, I might not have been the ideal client from a finance standpoint, NO RETURN E-MAILS OR PHONE CALLS HAVE YET BEEN MADE AND IT IS THURSDAY!! I have always been a fan of DARCARS but I thought I would give Krystal Koons a shot. And, basically, this dealership should just close their doors and spend a week rehiring and retraining. The customer service and follow-up is non existent, the managers could honestly careless (both Jeff and Kermit), and the staff is a direct reflection on the company. Needless to say, I am certainly purchasing/leasing elsewhere because they did NOT EARN my business or, 'WOW' me by any means. I guess the public is complacent with mediocre business practices. Really depressing. More

Love our new car From start to finish, the Koons team made the car buying process simple and easy. Mr. Russel Walker was a big help during this process. I would defini From start to finish, the Koons team made the car buying process simple and easy. Mr. Russel Walker was a big help during this process. I would definitely recommend Moons to anyone who is interested in purchase a car. Great product at a great price, and excellent professional service. More

Deceptive Read all your paperwork carefully. They WILL try to slip an extended service contract into your invoice - which I had to have reversed after the fact, Read all your paperwork carefully. They WILL try to slip an extended service contract into your invoice - which I had to have reversed after the fact, despite the fact that I expressed over and over again that I did not want anything of the sort. The destination & service fees in my case totaled $1,600 - absolutely outrageous. Extremely happy with my salesperson, Gideon, but otherwise completely and utterly disappointed with everything else about this dealership. If I had to pick an adjective, I would use 'deceptive'. I'll be servicing my car at Ted Britt; this shop is not getting another penny from me. More

Amazing experience, would recommend! The sales associates, Yazan was outstanding and his performance was top notch. He was able to understand my situation and make it work. 10/10 The sales associates, Yazan was outstanding and his performance was top notch. He was able to understand my situation and make it work. 10/10 More

Fantastic new Escape! Reza met me at the door and we navigated through looking at several models, a test drive, and then the paper work. Adam handled the finance and I was Reza met me at the door and we navigated through looking at several models, a test drive, and then the paper work. Adam handled the finance and I was able to drive away in a fantastic Escape. Great service and a great car. Thank you! More

excellent service While on vacation was having some trouble with my engine. Called the service center and set everything up with Susan Larkin. Thankfully it was an easy While on vacation was having some trouble with my engine. Called the service center and set everything up with Susan Larkin. Thankfully it was an easy fix and they had me out in no time. Susan was very helpful and I felt comfortable with her handling my situation. Thank you More

Congrats JC! I give him maximum stars rating! There are not enough words to express my gratitude to JC for his professionalism; he made me feel like very important I give him maximum stars rating! There are not enough words to express my gratitude to JC for his professionalism; he made me feel like very important. He made an excellent experience. I would HIGHLY recommend his services to anyone. Koon's operates with such high standards, they make you feel like family from the moment you walk in the door! Ovidius More

Highly experienced much integrity I recently bought my 2nd Ford Explorer in 2 years from this dealership I did so because of the first rate attention I received from Jeff Ottenberg and I recently bought my 2nd Ford Explorer in 2 years from this dealership I did so because of the first rate attention I received from Jeff Ottenberg and the support staff he has around him,and I got a great deal,Thanks Koons Ford and Jeff Ottenberg More

Fourth vehicle purchased here I keep going back because they take good care of me and my vehicles. Service is excellent from our manager Randy Gabler - quality repairs, they keep I keep going back because they take good care of me and my vehicles. Service is excellent from our manager Randy Gabler - quality repairs, they keep an eye on everything but don't fish for problems, honest advice. Our salesman Reza Kabir has now done a great job on two purchases including one this week - I highly recommend him. Reza knows his Fords and is a gem to work with. Everyone here is friendly and professional. Sales managing staff (Joe and Victor) made the deal and kept me happy. More