Koons Falls Church Ford

Amazing experience, would recommend! The sales associates, Yazan was outstanding and his performance was top notch. He was able to understand my situation and make it work. 10/10 The sales associates, Yazan was outstanding and his performance was top notch. He was able to understand my situation and make it work. 10/10 More

Fantastic new Escape! Reza met me at the door and we navigated through looking at several models, a test drive, and then the paper work. Adam handled the finance and I was Reza met me at the door and we navigated through looking at several models, a test drive, and then the paper work. Adam handled the finance and I was able to drive away in a fantastic Escape. Great service and a great car. Thank you! More

excellent service While on vacation was having some trouble with my engine. Called the service center and set everything up with Susan Larkin. Thankfully it was an easy While on vacation was having some trouble with my engine. Called the service center and set everything up with Susan Larkin. Thankfully it was an easy fix and they had me out in no time. Susan was very helpful and I felt comfortable with her handling my situation. Thank you More

Congrats JC! I give him maximum stars rating! There are not enough words to express my gratitude to JC for his professionalism; he made me feel like very important I give him maximum stars rating! There are not enough words to express my gratitude to JC for his professionalism; he made me feel like very important. He made an excellent experience. I would HIGHLY recommend his services to anyone. Koon's operates with such high standards, they make you feel like family from the moment you walk in the door! Ovidius More

Highly experienced much integrity I recently bought my 2nd Ford Explorer in 2 years from this dealership I did so because of the first rate attention I received from Jeff Ottenberg and I recently bought my 2nd Ford Explorer in 2 years from this dealership I did so because of the first rate attention I received from Jeff Ottenberg and the support staff he has around him,and I got a great deal,Thanks Koons Ford and Jeff Ottenberg More

Fourth vehicle purchased here I keep going back because they take good care of me and my vehicles. Service is excellent from our manager Randy Gabler - quality repairs, they keep I keep going back because they take good care of me and my vehicles. Service is excellent from our manager Randy Gabler - quality repairs, they keep an eye on everything but don't fish for problems, honest advice. Our salesman Reza Kabir has now done a great job on two purchases including one this week - I highly recommend him. Reza knows his Fords and is a gem to work with. Everyone here is friendly and professional. Sales managing staff (Joe and Victor) made the deal and kept me happy. More

Osman Aberra I give him a 5 star rating! There are not enough words to express my gratitude to Osman fir his professionalism, yet he made me feel like he was my I give him a 5 star rating! There are not enough words to express my gratitude to Osman fir his professionalism, yet he made me feel like he was my brother car buying with me. He made and otherwise stressful experience. .seamless and stress free! I would HIGHLY recommend his services to anyone. Koon's operates with such high standards, they make you feel like family from the moment you walk in the door! More

Steering wheel audio system repair I took the car for a repair of the audio system on the steering wheel and they did very well, completing the repair in less time than initially expec I took the car for a repair of the audio system on the steering wheel and they did very well, completing the repair in less time than initially expected. More

Very upset at the fact they lie to you just to get you to come to the store. You get here and it isn't what you expected. I was trying to purchase a car and th at the fact they lie to you just to get you to come to the store. You get here and it isn't what you expected. I was trying to purchase a car and they kept asking me to come in person. I explained that I've been through this process before and I wanted this to be smooth. I came the first time and I told them I did not want to come back unless the deal was solid. They had all paperwork so me being there was not necessary. Finally they told me everything is set all i need to do is come in and sign some papers to walk away with this car. Well me trusting them I came in and just like the first time I was misled.apparently I needed even more information. THIS SHOULD HAVE BEEN TAKEN CARED OF. They do not care about the customer, they just want the sale and will say anything to waste your time. I will never recommend this place. I've been to plenty of dealerships and this is the only one that was so misleading. If I could write to the owner I would. Yours truly, Very upset customer! More

Great Service! I've been shopping for a car for awhile now. I received help the minute I walked in by Osman Aberra. He was extremely friendly, attentive, and helpful I've been shopping for a car for awhile now. I received help the minute I walked in by Osman Aberra. He was extremely friendly, attentive, and helpful. He focused on what was important to me and found me a car. I walked away as a happy new car owner! Mr. Aberra really took care of all of my needs More