Koons Falls Church Ford

Phuc - Service advisor was not very good at communicating. After denying a recommended service, he still completed it. I understood he could not undo, so I paid discounted price. Lastly, they l communicating. After denying a recommended service, he still completed it. I understood he could not undo, so I paid discounted price. Lastly, they lied about rotating my tires. It was never done. Now I wonder what else they’re lying about. Frustrating experience to say the least. More

Koons fall church ford give me excellent service and their service advisor Phuc is extra ordinary guy. Give me a lot of good suggestions. Help me a lot. their service advisor Phuc is extra ordinary guy. Give me a lot of good suggestions. Help me a lot. More

Update - 8 Sept 24. I have to drop my rating to 1 star. I tried to hold off but havent from the manager. When I purchased the car (Used Mazda, which I thought was in gre I have to drop my rating to 1 star. I tried to hold off but havent from the manager. When I purchased the car (Used Mazda, which I thought was in great shape), there were deep scratches on the door and hood of the car. I was told that they would make sure that those would get taken care of, but I’m still fighting for it. I did buy the extended service warranty, additional maintenance plan, all of that. A few days after I purchased the car, it was raining while I was driving, and the sunroof was leaking. I was told that it would be taken care of, just bring it back. I brought it back to get the scratches buffed out, my service light was on so for the maintenance, and to get my sunroof looked at. For the scratches, the garage said there’s nothing that they can do with that. They said you shouldn’t have bought the car in that state. The service light being on, they told me since I just bought the car, all the service has been done for fluids and filters. This car being a Mazda and they being a Ford dealership, they said their techs didn’t know how to reset the light since they are not Mazda experts. I said why would you all sell maintenance plans for cars that you don’t know how to maintain? They said you need to talk to Sales about that. More on this later. I brought up the sunroof issue and that I was told to come back so you all can fix it. They said why would we fix it? We’re not Mazda experts. We don’t know how to fix that. We would have to have an expert come in and take a look at that. I had made an appointment by the way and my appointment was based on the sunroof and maintenance service. I don’t live close by so that’s why I made the appointment so I wouldn’t waste anyone’s time. He said well why would you come to a Ford shop to fix your Mazda? We don’t know how to fix those cars, so why come here? So I was duped to pay for a maintenance plan that the dealership said they can’t honor since they don’t know how to perform maintenance on a Mazda. For the service plan, they did tell me that I can go anywhere and doesn’t have to be there to get things fixed. That, I wasn’t aware of. He even went out of his way to say that I should go to a Mazda dealership to get that fixed since they can’t help me. Everything that I brought up, he said “sorry I can’t help you. Blame sales for that. We don’t operate on non Ford vehicles.” I asked to speak to the manager and he said that they’re not available. I went to Sales and same thing. Not available. I was told that for the scratches, Sales would take care of that. That’s on me for not knowing that Sales would take care of scratches. I had to leave. I was upset. Especially taking the day off to drive up 90 mins to get here. So 3-4 hours of driving and dealing with this to be told that they couldn’t help. I made an appointment to my local Mazda dealership and told them what happened about the service light and the sunroof. Part of this dealership, they do a video recording of the hood, fluids, filters, tires, wheels, brakes, and underneath the car so I can see everything. The cabin and engine filters were FILTHY. Covered in dirt, leaves, and just black. They said these filters haven’t been changed in a long time. The wiper blades were already worn out and past due for being replaced. This was after Koons said they did all of the service prior to the car being sold. They looked at the sunroof and said the part of it was actually bent. So it was misaligned and looks like something dropped on it. They said that if Koons did their routine inspection on preparing the car to be sold, this would have been identified. If they weren’t going to fix it, this should have been disclosed during purchase. They said that this needs to be fixed by a body shop. I provided all of this information and videos back to Koons and still waiting on the manager to get back to me! More

Update: It's 9/10/24, Niles was to overnight me paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx needs to get done". I believe after almost 7 months I get to use a curse word. They didnt like that word and Accounting Dept placed me o "hold". As i type this still on hold for 14 mins and counting. Beforeplaced on hold they said they are not getting email responce from Finance. I suggested to the Accounting dept they need to walk to an office to get a personal responce. She said she would send ANOTHER email. Hold time now 18+ min.... More

John Evans went over and beyond to help me. He gave me the best dealership experience, never had one like it. It was easy, simple, quick, best of all, I left a happy customer. Would recommend t He gave me the best dealership experience, never had one like it. It was easy, simple, quick, best of all, I left a happy customer. Would recommend this Koons falls church to everyone, and send them to John. Thanks for the great experience!! More

Azizi made the buying process pleasant and stress-free! The dealership was well organized and clean. I'm hopeful that the out-of-state registration and transfer of my trade-in tags will go just as smoothly The dealership was well organized and clean. I'm hopeful that the out-of-state registration and transfer of my trade-in tags will go just as smoothly since I have 4 years remaining on them! More

I LOVE my service rep, Deshaun! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! More

Just want to recognize on Brian’s professionalism on helping us explain how my car will be serviced for tire replacement. It went smoothly and satisfied with the work that was done. Our wait time is not helping us explain how my car will be serviced for tire replacement. It went smoothly and satisfied with the work that was done. Our wait time is not boring because we can go to the nearby stores. The Koons Ford office has all the amenities if I chose to stay too. More

This dealership stinks. They sold a used car with defects and refused to honor the 'we owe' paperwork until they were cajoled into doing so. They did not respond to emails They sold a used car with defects and refused to honor the 'we owe' paperwork until they were cajoled into doing so. They did not respond to emails or phone calls sent or made to multiple people at the dealership. They are rude and incompetent. AVOID! More

I was never called to say my vehicle was finished. 2 days no car. They were not apologetic they didn't do the work that was supposed to be done. Awful 2 days no car. They were not apologetic they didn't do the work that was supposed to be done. Awful More