Koons Ford of Annapolis

I wouldn't normally rate a dealership but I also normally don't come out of one feeling that I go the best deal. My salesman, Ron Bergsmith, was great. I recently bought a Ford Edge and I was on the fence don't come out of one feeling that I go the best deal. My salesman, Ron Bergsmith, was great. I recently bought a Ford Edge and I was on the fence about what car/SUV I really wanted. He helped me navigate through the different options until I was confident which one I wanted. He was very patient, let me test drive a few cars and clearly explain the advantages to each one. I am very happy with the choice I made, the dealership and of course my salesman, Ron Bergsmith. I would recommend this dealership to anyone! More

Our family is looking for a new vehicle. At the same time, we cannot decide if we want to sell our current vehicle ourselves or trade it in with the purchase of a new car. I put in an online inquiry an time, we cannot decide if we want to sell our current vehicle ourselves or trade it in with the purchase of a new car. I put in an online inquiry and I had immediate emails and phone calls from Mr. Lewis. At this point the customer service was great. Mr. Lewis persuaded me to go into the dealership and have one of HIS appraiser's take a look at our car so that way I had all the information I needed to move forward with our purchase. I stopped by the dealership and I was met by a sales associate who did try his hardest to entertain me while I was there for about an hour or so. He showed me a few models that we were interested in while his manager took a look at our current vehicle. Mr. Lewis was nowhere to be seen. When we returned from our walk around the lot, I waited at a table for about 10 minutes by myself, only for the sales associate to return and tell me that they weren't able to give me a number on the trade unless I wanted to wait around for another hour or so he wanted me to commit to come back on another day when we could wrap everything up. I told them I was not going to commit to anything until I had the information I was promised. I left the dealership and immediately call Mr. Lewis. He acted very surprised in what had happened and sounded sincere that he was going to get to the bottom of it and give me a call back by the end of the afternoon. It's been a week and I have called multiple times as well as emailed 3 times and I have yet to hear ANY response from Mr. Lewis, Internet Sales Manager. I have been followed up by the sales associate, but I feel that this is above his head. He did refer me to one of his managers and when I spoke with him, he told me that he did not want to give me a number so I could go shop it against them. So basically, they didn't want to work with me unless I committed to working with them. I feel like dealing with Koons Ford was a complete waste of time and if we are to purchase a Ford in the future, it will not be from them. More

Beata was very helpful in working to find the best automoblie for our family. She went above and beyound to find a SUV with all the extras we were looking for. Once that was done she and her finance d automoblie for our family. She went above and beyound to find a SUV with all the extras we were looking for. Once that was done she and her finance department helped to get the price in line for the budget we had. More

My happy experience with Koons Annapolis is definitely thanks to Mr. Steve Thrower; he provided the perfect combination of laid back attitude and snappy attentiveness. Steve furnished speedy service, thanks to Mr. Steve Thrower; he provided the perfect combination of laid back attitude and snappy attentiveness. Steve furnished speedy service, helpful attention without pressure, was knowledgeable enough about the product to quickly answer any questions I had and was savvy enough about the purchase process to make sure I got what I wanted when possible, right away. Additionally, with sharp and wiley attention, Steve figured out what I really wanted, made it available for my final test drive and let the car sell itself. Extra respect for craftiness. Finally, Steve gets bonus points for orchestrating the entire sale from start to finish. Rather than walking away once the sale was made, he made sure the 'finance guys' knew exactly the deal we had decided upon, which options I wished to purchase and which options I didn't and he made sure they knew that I was trying to wrap up the purchase quickly before getting to work on a Monday morning. The car was programmed with my cell phone before I finished signing the contracts and the arrangements were made for me to get my new baby home when I was ready to go. A+: a perfect sales experience for a hard-to-please, but no-fuss gal like me. More

I have been working with Ronnie for 2 years now and i run a fleet of 67 trucks 43 being fords and 7 coming from Ronnie and Koons Ford of Annapolis in the last 18 months. I will be the first to tell you he ha a fleet of 67 trucks 43 being fords and 7 coming from Ronnie and Koons Ford of Annapolis in the last 18 months. I will be the first to tell you he has been great to deal with and one of the issues he really helps me out with is getting me in and out without the time consuming process of purchasing a new vehicle, I value my time when it comes to business and this is why i call on him. Anymore i just email him and tell him what i need and his reply is always IN STOCK AND READY TO ROCK! I stop in the paper work is ready and i meet with financing ,sign a few papers and i am done. Now the best part when i need service i call him and he says do you need a loaner typically i say no but it is there if i need it, He takes it in to service for me and its taken care of.Its been the best new truck purchasing relationship i have had in 24 years of being in Business. Mike with Chesapeake landscape&Design 1 800 659 6868 More

If it wasn't for Ronnie I probably would not have bought my Expedition.The fist person I dealt with was not helpful at all, all he wanted to do was sell me a car and get me out the door. Ronnie is the man t my Expedition.The fist person I dealt with was not helpful at all, all he wanted to do was sell me a car and get me out the door. Ronnie is the man that made the deal work!!! He really went out of his way for me and I will buy another automobile from him in the future!! More

I truly enjoyed my purchase of 3 different vehicles at Koons Ford of Annaplois. The staff is friendly and works hard to get you the deal you want. All of my purchases 1 used and 2 new were all purchased f Koons Ford of Annaplois. The staff is friendly and works hard to get you the deal you want. All of my purchases 1 used and 2 new were all purchased from Ron Johnson. I recommend Ron to all of my friends and everyone of them has commented on his willingness to help them. Thanks Koons, and thanks Ron! More

We told the salesman we were just looking and this was our first dealership. We said we were interested in a Fusion and were shown a white one, we were interested in red. None on the lot. Salesman said our first dealership. We said we were interested in a Fusion and were shown a white one, we were interested in red. None on the lot. Salesman said he would check and found one we could get in 1 1/2 weeks and "if we did not like it we could refuse." He then told us that he would need to switch the plates on our trade in car to dealer tags. I was not comfortable and asked why, he said "technically the car belongs to Koons". How can that be when we had never agreed to buy a car from them and we would be 1 1/2 weeks before we could take possession of the new one. He said he would have to check and when he came back he said OK we could leave our tags on. Next we were taken to the accounting office for what I thought was just to find out what our payments would be. the next thing I know we are signing papers (our mistake). When a week later we got a great deal at Preston Ford (saving $6400 for the same car)we called the salesman and said we had already purchased a car to cancel the one he was ordering. Thinking this was the end I was surprised when yesterday I received a payment coupon from Ford Credit for a car we have never even seen. This company has some very deceptive business practices and I am very glad that we did not purchase our vehicle from them. More

I had a great expierence at this dealer. I purchased my first new car there ( mustang!! )and i got an excellent amount for my trade, which i was informed could be used as a down payment. My sales rep Steve first new car there ( mustang!! )and i got an excellent amount for my trade, which i was informed could be used as a down payment. My sales rep Steve was very nice to me and i will for sure come back in a few years for my new truck :) More

I trade in my vehicles every 3 to 4 years, and this latest purchase was, by far, the best experience I have had. My hat goes off to everyone at Koons Ford of Annapolis, especially Vanessa who made the latest purchase was, by far, the best experience I have had. My hat goes off to everyone at Koons Ford of Annapolis, especially Vanessa who made the experience a breeze, and had my Taurus pulled up and waiting for me when I arrived. More