Koons Ford of Annapolis - Service Center

Excellent service. Great communication during service. Friendly. Attentive to requests. Easy to work with. Always willing to provide prompt service. Great communication during service. Friendly. Attentive to requests. Easy to work with. Always willing to provide prompt service. More

9am appointment (recall) so I was there extra early and I was out by 9:15. Mike and everyone else I encountered was great. And the lovely lady at the counter in the lounge - thanks for making my short wait was out by 9:15. Mike and everyone else I encountered was great. And the lovely lady at the counter in the lounge - thanks for making my short wait even better! More

Quick efficient service they research my car history make suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car suggestions as to the possible service that I need and they call me in a timely fashion when I can pick up my car More

Mike is a always awesome to work with! Never an issue. Will continue to bring all vehicles to him! Never an issue. Will continue to bring all vehicles to him! More

The people there, especially Mike in Service, are just the BEST! Always a pleasant experience there! the BEST! Always a pleasant experience there! More

everything was good till checkout had to wait over 30 minutes since they where changing shifts. No cashier was available to take my cash. minutes since they where changing shifts. No cashier was available to take my cash. More

Nice efficient professional nice waiting room Easy to schedule nice not to have to leave car all day schedule nice not to have to leave car all day More

Talked to Earl the supervisor and he fixed my issue right away. Thank you Earl for helping. right away. Thank you Earl for helping. More

Everyone did a great job on my car. My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be so My only complaint is that they called me at 3:30 pm to tell me my car was ready, but the courtesy vehicle stopped running at 3:00 There should be some connection between a customer using the courtesy van to go home and notifying the customer after the van stopped operating in the afternoon. More

Mike and staff do a great job in providing customer service and keeping the customer informed. service and keeping the customer informed. More