82 Reviews
Write a Review82 Reviews of Michael Matson
April 04, 2024
Great service. Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the da Utilized the online scheduler and pick up and delivery. No other car make does that. Pick up was easy, great advisor, kept me posted during the day. I recommend the dealer. More
Other Employees Tagged: Pick up and delivery driver
March 16, 2024
Koons Lincoln of Annapolis is friendly, client oriented, helpful, and wonderful serrvice and delivery of my car. YES, I would recommend this dealership to anyone. helpful, and wonderful serrvice and delivery of my car. YES, I would recommend this dealership to anyone. More
March 15, 2024
great experience all around. Oil change and tire rotation. nice waiting area and is dog friendly! Oil change and tire rotation. nice waiting area and is dog friendly! More
Other Employees Tagged: Earl Mosby, Mike Treas, Steven Taylor-Watts
March 13, 2024
I've never had a worse experience with a vehicle, or a service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to repla service department. You can never get anyone on the phone to get you an answer. I had waited for an answer about a Federal Emission Warranty to replace my catalytic converter for over three months. I've left multiple voicemails with multiple service techs and managers with no calls returned. I had to physically show up to the dealership and confront the manager about my issue, only for him to tell me that my claim has been denied. When I asked why, he said he didn't know. Once I sell this Ford, I probably won't be getting another one. Or at the very least, never going to take it to Koons Ford of Annapolis or Falls Church. More
Other Employees Tagged: Steven Taylor-Watts
March 09, 2024
The best service center I have ever gone to. These guys go above and beyond. These guys go above and beyond. More
Other Employees Tagged: Earl Mosby
March 07, 2024
they always kept me informed of vehicle status and all the cost that are involved the cost that are involved More
Other Employees Tagged: John Powell, Earl Mosby, Mike Treas, Ron Johnson
March 07, 2024
The dealership cares about their customers . They kept contact with me so that I knew when to expect the car to be delivered to me. The work was great and the people with whom I talked very fr They kept contact with me so that I knew when to expect the car to be delivered to me. The work was great and the people with whom I talked very friendly. I highly recommend Koons Lincoln of Annapolis to anyone wanting good service. More
February 25, 2024
Super easy and very organized team at Koons. Highly recommend their service department and Joe Stewart , if you’re looking for a new vehicle Highly recommend their service department and Joe Stewart , if you’re looking for a new vehicle More
Other Employees Tagged: Andres Zavala, Earl Mosby, Mike Treas, Steven Taylor-Watts , Joe Stewart
February 24, 2024
Took care of the problem with my brand new Lincoln (400 miles) very quickly and provided a Lincoln loner car miles) very quickly and provided a Lincoln loner car More
Other Employees Tagged: Charlita Hearn, Zach Swenski