Koons Ford of Annapolis - Service Center

Quick and easy entry, and the waiting area is great. I also get good service too. I also get good service too. More

Very satisfied, service was quick & efficient. Everyone is always very polite & friendly. Will continue to do business there. Everyone is always very polite & friendly. Will continue to do business there. More

Mike Treas and the deiseal service mechanics have kept my 2011 F250 with over 200K miles in tip top shape. Mike works around my schedule and gets the job done 2011 F250 with over 200K miles in tip top shape. Mike works around my schedule and gets the job done More

I bought my 2021 Aviator at this location and have been satisfied with the service till the most recent encounter. I asked for pickup and delivery and was told it was not available at this distance. What satisfied with the service till the most recent encounter. I asked for pickup and delivery and was told it was not available at this distance. What? It has been since I bought the vehicle. May I speak with the service manager? I was connected to voice mail and left 4 messages and got no return phone calls. I opted for the "road trip" special, which included new wipers and tire rotation. The car was returned with tire pressure indicators showing front and back return pressures. After a return to the dealership and the same indicators showing backward pressure, I was assured the tires "were fine." I needed the service because I was taking a long trip and I travel alone. While driving along 95 south in Virginia the following week, I encounter a torrential rainstorm. My new wipers are flapping against the windshield-they are coming out of the channel and I cannot see. Then, the tire pressure sinks to 32-24 all the way around. I don't know what has happened at this Lincoln Dealership. But I bought a Lincoln because I wanted a safe ride. This was certainly not my experience. 1: Always had pickup and delivery, and now it's too far? 2. Tire pressure ok? And then it sinks in a torrential downpour? 3. New windshield wipers flapping across the windshield in a torrential downpour? This is terrible! More

I received two notifications of additional work that needed be done. I responded to both that the brake service and the tire replacement that was now being recommended had been accomplished with the qui needed be done. I responded to both that the brake service and the tire replacement that was now being recommended had been accomplished with the quick lane service. I expressed my disappointment with the lack of communication between departments! More

Mike and team have always taken great car of my vehicles I only allow them and to service my vehicles. I only allow them and to service my vehicles. More

We had a great experience with the service department and a quick turn-around on rebuilding the transmission in our vehicle. Good communication and friendly service. a quick turn-around on rebuilding the transmission in our vehicle. Good communication and friendly service. More

Arturo is an excellent service exec. ..responsive, proactive, friendly and efficient! The work was completed in optimum time. ..responsive, proactive, friendly and efficient! The work was completed in optimum time. More

The price the service department quoted was increased when I presented a credit card. Credit charges should have been included in the initial quote.. when I presented a credit card. Credit charges should have been included in the initial quote.. More

Great customer service, great people and very helpful! They gave me an estimate of time to complete and nailed it. Which is great when you decide to wait for your vehicle. They gave me an estimate of time to complete and nailed it. Which is great when you decide to wait for your vehicle. More