Koons Ford of Annapolis - Service Center

Good service. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. More

service was five star as always, wait time was perfect with good cup of coffee and walk around the new car lot with good cup of coffee and walk around the new car lot More

Loved the pick up and drop off at my house when having an oil change for my Bronco. Top notch service oil change for my Bronco. Top notch service More

I had a tire rotation performed along with a recall. I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint scratched away from the edges) during this service. More

Will is new - but he did a wonderful job and I felt like he understood my concerns and needs. he understood my concerns and needs. More

Mike Treas always is great to work with and the service always goes smoothly and easily. always goes smoothly and easily. More

Been dealing with Koons Ford since 2011. Mike Treas usually writes me up. It's nice to deal with someone who remembers who you are. The waiting time during service is usually very quick cons Mike Treas usually writes me up. It's nice to deal with someone who remembers who you are. The waiting time during service is usually very quick considering their volume of customers. I've never had a problem since the beginning. More

Mike Treas is the BEST! Service was wonderful. Mike is always working late and super helpful and always friendly. Service was wonderful. Mike is always working late and super helpful and always friendly. More

Appreciate Mike Trease looking up warranty info on the new to me car from a different dealer and giving me good feedback on where I stand going forward on maintenance. new to me car from a different dealer and giving me good feedback on where I stand going forward on maintenance. More

Oil change take 3 hours even I had appointment. Not acceptable. Need better scheduling service or better time frame. Not acceptable. Need better scheduling service or better time frame. More