Koons Ford of Annapolis - Service Center

My MachE was in Koon's for a major recall and the work was done in a timely manner. The communication was excellent as they had to work through some parts issues. The car was delivered to our home upon was done in a timely manner. The communication was excellent as they had to work through some parts issues. The car was delivered to our home upon completion of the work was a great convenience to my travel schedule. More

Everything was great and Mike Treas is amazing and kept us informed. Great Customer service us informed. Great Customer service More

the service people are very polite and listen to your problems than tells you what they plan on doing. Love Mike L problems than tells you what they plan on doing. Love Mike L More

Replaced tire with a different type. Resolved that but over-inflated tires by at least 5 pounds. One tire read 40 psi on the highway, very unsafe Resolved that but over-inflated tires by at least 5 pounds. One tire read 40 psi on the highway, very unsafe More

it all went smoothly as planned. here are another nine words required for this review. here are another nine words required for this review. More

They got my car in despite a full schedule and got all the work done as promised. Really friendly service. the work done as promised. Really friendly service. More

We always have received terrific service from Koons, and our Service Advisor (Mike) is conscientious and trustworthy. our Service Advisor (Mike) is conscientious and trustworthy. More

The customer service by the staff is top notch. The follow up and attention to detail is best in class. Also, they always make it right for the customer. The follow up and attention to detail is best in class. Also, they always make it right for the customer. More

It looks like you are giving your service advisor double duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a medio duty. He is now both a service advisor and a second rate cashier. This can distract the service advisor from giving an expert advise by being a mediocre cashier. More

My service advisor was tentative and respectful. He explained everything and gave me options. From having all the work done to just being able to get my truck out. He explained everything and gave me options. From having all the work done to just being able to get my truck out. More