Koons Ford of Annapolis - Service Center

Michael Treas is an excellent service advisor. His knowledge and recommendations are always spot on. His knowledge and recommendations are always spot on. More

The service was fine. Work done as expected in a timely manner. My only complaint is that this is the second time I've used the online reservation system to make appoint Work done as expected in a timely manner. My only complaint is that this is the second time I've used the online reservation system to make appointment and find that there's no record of it when I arrive. Either fix the system or remove it. More

Great team of people who took care of my car and ensured I was happy. and please ed l will be back if the need arises. I was happy. and please ed l will be back if the need arises. More

David and Earl undstood the issues and challenges to get the appropriate services completed and di a great job. Highly recommend both. Great team to work with the appropriate services completed and di a great job. Highly recommend both. Great team to work with More

Just moved to the area recently and have had great and honest service with both of our vehicles here. honest service with both of our vehicles here. More

Earl and his team did a great job with the work that was performed. Communication was great. performed. Communication was great. More

Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. Always great service. More

Actually, my wife drove in and arrived a bit before 7. Service desk guy was extremely rude to her because she had the audacity to arrive before the actual opening time. He could use a Dale Carnegie refres Service desk guy was extremely rude to her because she had the audacity to arrive before the actual opening time. He could use a Dale Carnegie refresher! More

I have been going to Koons Ford Annapolis for about ten years maybe. I go because Intrust them with my vehicle which is actually saying, I trust them with my life. I trust them to repair my vehicle properl years maybe. I go because Intrust them with my vehicle which is actually saying, I trust them with my life. I trust them to repair my vehicle properly to ensure I’m safe while traveling wherever I may go. More

The gentleman that helped me was calling his co-worker a F***ing idiot at least 5 times to me a customer. They weren't able to complete the inspection so I had to come back another time to get that done alo F***ing idiot at least 5 times to me a customer. They weren't able to complete the inspection so I had to come back another time to get that done along with my basic maintenance. They also tried to charge me around $130 when I already have a maintenace package that covers all that. They changed the price to $25, but it should've been free of charge. I paid about $2k when I bought my vehicle for that maintenace package, but still get charged. I recently moved to the Annapolis area from Alexandria. Haven't had any issues at other Ford dealerships. Malloy Ford of Alexandria is fantastic. Koons Ford of Annapolis is terrible. Will never go back to this dealership. More