Koons Ford of Annapolis - Service Center

Great people, Mike Treas is a pleasure to work with. He is extremely knowledgeable about the vehicles and works hard to make sure the customer is satisfied He is extremely knowledgeable about the vehicles and works hard to make sure the customer is satisfied More

Courteous, timely service and employees that treat you as an individual, not just a number. As a 14 year service customer and two vehicles purchased from Koons Ford, I have been extremely satisfied with eve an individual, not just a number. As a 14 year service customer and two vehicles purchased from Koons Ford, I have been extremely satisfied with every aspect of the dealership and service for this entire time. More

Work do on time as promised! All in the service depth that I had contact with were d happy to assist All in the service depth that I had contact with were d happy to assist More

My service provider, Earl was AMAZING! He addressed the electrical issues that my Lincoln was returned to me with, maintained great communication, provided a loaner vehicle, & assured all He addressed the electrical issues that my Lincoln was returned to me with, maintained great communication, provided a loaner vehicle, & assured all service issues were completed, vehicle clean, maintenance performed and safe before my long trek to SoCal. And he did it all with a smile! Thank you Earl! More

The service advisor was very nice and helpful with getting my bronco back to me very fast getting my bronco back to me very fast More

Brought my 2020 F-150 into the shop when it had only 30k miles complaining about a hard shift around 4th gear in my transmission. Was quickly told it wasn't the transmission but the larger tire I have and miles complaining about a hard shift around 4th gear in my transmission. Was quickly told it wasn't the transmission but the larger tire I have and needing it recalibrated and needed an aftermarket calibration done. Had that done and still had issues. Took it back at 70k and was told that it was now outside of Ford's warranty and the work wouldn't be covered by Ford. Even though it was brought in well inside the warranty the first go around. Was told my third party extended warranty wouldn't be honored by the shop and to take it to the deal I bought it from. So I dropped it off to the dealer who doesn't have a transmission tech and they informed me they are unable to replace the transmission because Ford put out a technical service bulletin that outlines they have a problem with the transmissions in their F-150's. Something you'd think a Ford shop would have had access to well in advance of a small town dealership. Highly displeased that Ford has issued a Technical Service Bulletin in which they note an point out potential issues with a transmission they've sold to it's customer. Further more Ford won't put out a recall to correct the issue at their expense! They'd rather let the issue persist and let their customers feel the financial pain of their mistakes. I'd love to have this resolved at Ford's expense and not mine. I dropped it off originally well inside the warranty and was never addressed properly and not I'm on the hook. This is so wrong in so many ways. More

Staff is always friendly and willing to make sure I have a great experience when I require service a great experience when I require service More

My Service Advisor kept me informed of the progress of the repair work over the course of the week-long job. I found him personal, understanding and professional. the repair work over the course of the week-long job. I found him personal, understanding and professional. More

Steven taylor Watts, Professional individual and Takes value in my fleet. Thank you agina for the Service. value in my fleet. Thank you agina for the Service. More

The truck sat at Koons Ford of Baltimore for nine days and was not touched waiting for service. Then took seven days at Koons of Annapolis to be completed and the work did not fix the issues. All the issu and was not touched waiting for service. Then took seven days at Koons of Annapolis to be completed and the work did not fix the issues. All the issues I brought the truck in for are still present. More