48 Reviews
Write a Review48 Reviews of John Powell
April 18, 2024
Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More
Other Employees Tagged: Kevin Bracey, Andres Zavala, Earl Mosby
March 25, 2024
Knowledgeable and personable salesman. They worked hard to find me exactly the truck I was looking for. The first price offer was on the high side, but they came down nicely in the end. They worked hard to find me exactly the truck I was looking for. The first price offer was on the high side, but they came down nicely in the end. More
Other Employees Tagged: John Gorman , Nathan Gray, Terry Norris
March 07, 2024
they always kept me informed of vehicle status and all the cost that are involved the cost that are involved More
Other Employees Tagged: Michael Matson, Earl Mosby, Mike Treas, Ron Johnson
March 06, 2024
I recently purchased a 2024 Ford Bronco from Koons Ford of Annapolis, and I couldn't be happier with the entire experience. The professionalism of the team, led by owner Joe Koons, made the process smooth of Annapolis, and I couldn't be happier with the entire experience. The professionalism of the team, led by owner Joe Koons, made the process smooth and enjoyable. Joe Stewart, the sales representative, was detail-oriented and easy to work with, ensuring all my needs were met. Special thanks to sales manager John Powel and finance manager Andres Zavala for their expertise. I highly recommend Koons Ford of Annapolis for their outstanding service and commitment to customer satisfaction. It's a 5-star experience all around. More
Other Employees Tagged: Andres Zavala, Joseph Stewart, Earl Mosby
February 19, 2024
Sales and finance knowledgeable about all aspects of vehicle being purchased; explanation/consideration of costs, incentives, etc vehicle being purchased; explanation/consideration of costs, incentives, etc More
Other Employees Tagged: Andres Zavala, Chris Dugovich
February 16, 2024
Fabulous, the whole team. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. More
Other Employees Tagged: Charlita Hearn, Earl Mosby
January 31, 2024
Sales people were very good. Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down Sales manager is untrustworthy and dishonest. I would not recommend this dealership. Given a written quote; had me test drive the car, then went down $5000 on quote. This, after I made it clear I didn't live close and if they couldn't follow through with written quote I didn't want my time wasted. The initial sales person. Was very helpful and pleasant and the sales person who provided me with a demonstration regarding the car was pleasant and very helpful. Financial person was good and able to meet the rate of my credit union. More
Other Employees Tagged: Charlita Hearn, Kevin Bracey, Andres Zavala
December 30, 2023
Everybody was very professional. I got a fair price and great service. This was my second time buying a new car from them. I got a fair price and great service. This was my second time buying a new car from them. More
Other Employees Tagged: Charlita Hearn, Andres Zavala
December 11, 2023
The finance agent Andre is unresponsive to phone messages and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling and emails . I have attempted to contact him for four weeks with a simple question regarding my extended warranty? He was very interested in selling me the policy, but unfortunately his concerns for the customer stooped with the sale. Everyone else at the dealership was awesome. More
Other Employees Tagged: Andres Zavala