John Powell

Easy to schedule Fast service Professional Friendly Great follow up Very satisfied and will alway buy Ford Friendly Great follow up Very satisfied and will alway buy Ford More

by BOBRUDDEROW Verified Customer Verified Customer

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Brandon was great to work with! He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the sta He is full of energy and guided us through the process. He knew what we were looking for and when it came in, he contacted us. The rest of the staff was great and fair! More

by mike Verified Customer Verified Customer

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Flawed Ford engineering of keyless door panel failed after Koons installed second panel. No warranty. after Koons installed second panel. No warranty. More

by GREGSCHAIR Verified Customer Verified Customer

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Had oil change done on time, and all the people answer my questions about my Maverick. A very good experience. questions about my Maverick. A very good experience. More

by raypiercy Verified Customer Verified Customer

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What a great first-time experience with Koons Ford Annapolis! Everyone was very kind and helpful! My Sales Consultant, Chris Dugovich, was very knowledgeable and made the entire purchase memorable! Annapolis! Everyone was very kind and helpful! My Sales Consultant, Chris Dugovich, was very knowledgeable and made the entire purchase memorable! Thank you All and continued success! More

by john Verified Customer Verified Customer

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Service was great—from your referring receptionist to all in your service dept. who personally assisted me. Special kudos to Errol ( Manager), Michael, & Mark. in your service dept. who personally assisted me. Special kudos to Errol ( Manager), Michael, & Mark. More

by pounce.d.lion Verified Customer Verified Customer

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Mr Yuth was very professional and knowledgeable about the Ford Bronco we purchased, gave us time to think over our decision and was very sincere. Ford Bronco we purchased, gave us time to think over our decision and was very sincere. More

by oscar.garibay Verified Customer Verified Customer

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The team at Annapolis Koons Ford was extremely courteous and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. and helpful. They took the time to explain in detail the ins and outs of my new vehicle. It was a great experience.. More

by ksdigby Verified Customer Verified Customer

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I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

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Koons Ford Lincoln of Annapolis is a great place to do business. I highly recommend them. business. I highly recommend them. More

by JOHN.POWELL27X Verified Customer Verified Customer

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