Back

Koons Ford of Annapolis - Service Center

Annapolis, MD

4.4
1,074 Reviews

1,074 Reviews of Koons Ford of Annapolis - Service Center

Sort by
November 04, 2023

My service provider, Earl was AMAZING! He addressed the electrical issues that my Lincoln was returned to me with, maintained great communication, provided a loaner vehicle, & assured all More

by SOLDIER2SOCIALITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2023

The service advisor was very nice and helpful with getting my bronco back to me very fast More

by KDELANKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kegley
November 03, 2023

Brought my 2020 F-150 into the shop when it had only 30k miles complaining about a hard shift around 4th gear in my transmission. Was quickly told it wasn't the transmission but the larger tire I have and More

by JONNEFF78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Treas
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

Staff is always friendly and willing to make sure I have a great experience when I require service More

by RICHARD.PAVLOSKY
Recommend Dealer
Yes
Employees Worked With
Earl Mosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula in service department.
November 02, 2023

My Service Advisor kept me informed of the progress of the repair work over the course of the week-long job. I found him personal, understanding and professional. More

by GERALDC
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael White
October 30, 2023

Steven taylor Watts, Professional individual and Takes value in my fleet. Thank you agina for the Service. More

by PinedaVR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Taylor-Watts
October 30, 2023

The truck sat at Koons Ford of Baltimore for nine days and was not touched waiting for service. Then took seven days at Koons of Annapolis to be completed and the work did not fix the issues. All the issu More

by Chris Podowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kegley
October 30, 2023

I’ve gotten good service from the sales and leasing department right up to my interaction with Joe when my lease was up and I purchased my Ford F150. I’ve come over for oil changes and all of the servi More

by JohnW.RichIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

I've purchased 2 vehicles from Koons Ford since 2009. Both vehicles have only been to Koons Ford for any service, tires, alignments ecxetra. All visits were smooth, quick. More

by GGEVAUDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

When I come into Koon's Ford for service, I know Mike Treas is there and will take very good care of my car. I have been doing this for 10 years. Always comfortable knowing I will have good service, an More

by cmecrowe33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Treas
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
54
...