Koons Ford of Annapolis - Service Center

service was excellent. the person who came to pick up my vehicle called cefoer coming and also before delivering it back to me. I couldnt be happier. I have always been w the person who came to pick up my vehicle called cefoer coming and also before delivering it back to me. I couldnt be happier. I have always been well taken care of by Koons both in Virginia in the early 60s and in Maryland now. More

Excellent service department with knowledgable, friendly staff. Price of repairs was very competitive. Thank you staff. Price of repairs was very competitive. Thank you More

My service representative Mike Treas is very efficient and explains the problem I have with my F150 clearly. Mike always lets me know how much my repair will cost before doing the work. I give Mike excel and explains the problem I have with my F150 clearly. Mike always lets me know how much my repair will cost before doing the work. I give Mike excellent for customer service!! More

They did the repair , just to let you know I don’t think I need to write fifteen words. I need to write fifteen words. More

They were not very respectful to my needs or concerns. I was told that they were working on getting me a loaner for 10 days and I never received one. They never gave me adequate informatiion or a time lin I was told that they were working on getting me a loaner for 10 days and I never received one. They never gave me adequate informatiion or a time line as to when my vehicle would be ready. I received a surprise phone from the service manager at 3:20 pm on a Friday to tell me my vehicle was ready. Then I had to pick it after the had picked it up from my house or wait until that Monday. More

Great timely service and great communication. My car was ready very quickly and was fixed well. My car was ready very quickly and was fixed well. More

Easy to make an appointment, friendly service advisors and work done correctly and when promised! and work done correctly and when promised! More

Every thing went off with out an issue or exception. Really appreciated the staff and their updates. Really appreciated the staff and their updates. More

I have been using this dealership for service for years and will continue to do so because of their excellent work. and will continue to do so because of their excellent work. More

The transaction was straightforward and hassle-free. Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state b Joe Stewart, my sales representative, went above and beyond by providing me with detailed photos and videos of the vehicle, as I am an out-of-state buyer. Additionally, Joe kindly arranged for my team to be picked up at the airport and taken to the dealership. I am extremely satisfied with the level of service provided. More