Koons Ford of Annapolis - Service Center

Sub-standard work by body shop had to be redone after getting service mgr involved. getting service mgr involved. More

I brought to the attention of the service liaison that I had a missing windshield fluid cap, upon retrieval of my car I checked and noticed that they had not replaced the part despite having pre-authorized had a missing windshield fluid cap, upon retrieval of my car I checked and noticed that they had not replaced the part despite having pre-authorized the purchase. It considerably made me question the integrity of the remainder of the service. That being said they made it right by replacing said cap after I purchased the part. Now I could be a stickler and have pushed the issue that I recognized 6 months ago upon departing their facility that my cap was missing and emailed their service department multiple times that day, to no response. However this visit was giving them a second chance - I am still yet convinced that this Ford dealership is quite worth the trouble, yet they're saving grace is there lovely associate working the snack bar and also my service liaison who checked me out Mike. Were it not for those two associates and individuals, I would be giving this Ford location and even lower review. I hope in the next 6 months when if I should go back to them for another service that they knock it out of the park. But I can say that I do not have high hopes. More

Great service from beginning to end. My car was rear ended and I needed body work done. The insurance company was pushing me to use their people to fix my car. They planted seeds of doub My car was rear ended and I needed body work done. The insurance company was pushing me to use their people to fix my car. They planted seeds of doubt for the work that would be done outside of the shop that they recommended. I decided to take it to the dealer and from the moment I called Koons Ford of Annapolis through to pick up of my vehicle, the service provided was great! The work done on the body of my car was exceptional! The level of craftsmanship and attention to detail displayed by your team is truly commendable. My car looks as good as new, and I couldn't be happier with the results. THANK YOU! More

what I expected. Wish the snack bar had more selection. Coffee was good. Server was friendly. Wish the snack bar had more selection. Coffee was good. Server was friendly. More

Excellent service department. My service manager Mike Treas is the best! He’s the reason I keep coming back to this dealership. My service manager Mike Treas is the best! He’s the reason I keep coming back to this dealership. More

Did not deal directly with the service department so I cannot rate an individual there. cannot rate an individual there. More

The customer service and communication in regards to the progress of my vehicle repair was much appreciated. progress of my vehicle repair was much appreciated. More

OUTSTANDING SERVICE AND EMPLOYEES! EVERY TIME I BRING MY VEHICLE IN IT'S ALWAYS A PLEASURE DEALING SUCH AN AWESOME TEAM EVERY TIME I BRING MY VEHICLE IN IT'S ALWAYS A PLEASURE DEALING SUCH AN AWESOME TEAM More

Understanding employees, courteous service that always goes beyond what was expected. That is why I am a 23 year customer driving my third Koons Ford. goes beyond what was expected. That is why I am a 23 year customer driving my third Koons Ford. More

Very courteous And knowledgeable. Our coverage is done but may go back time to time. Our coverage is done but may go back time to time. More