Koons Ford of Annapolis - Service Center

Koons of Annapolis are always professional and experienced in their service department as well as the employees in the lounge. I am very happy with Koons. This is the only place I take my Ford T experienced in their service department as well as the employees in the lounge. I am very happy with Koons. This is the only place I take my Ford Truck. More

From the Service Advisor to the mechanics and porter delivering my finished truck every service appointment has been completed in a first rate manner. Always a good experience. I will be looking to buy delivering my finished truck every service appointment has been completed in a first rate manner. Always a good experience. I will be looking to buy my next vehicle at Koons Ford in Annapolis and buying the service plan. More

Bruce was very helpful in coordinating my appointment and repair fon my vehicle. Much appreciated. Please pass on my thanks repair fon my vehicle. Much appreciated. Please pass on my thanks More

Earl was fabulous in working through our concerns, ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! More

This was a factory recall job, it was easy scheduling appointment and work finished as promised. appointment and work finished as promised. More

I have had a camera on order for almost a yeAr. In that time I have had collision repair, oil changes and service and even a recall. But I have never been called once about the camera and twice had In that time I have had collision repair, oil changes and service and even a recall. But I have never been called once about the camera and twice had to convince your team I sorcerer a camera. Seems amazing there are so many bad cameras Ford can’t make just one. Affect emergency braking system, ability to see and safety. All that said your team is generally great More

I like the dealership. I indicated to the Service Manager I forgot my coupon for oil services and Service Manager wouldn't honor the price. Prior Service Managers have alwa I indicated to the Service Manager I forgot my coupon for oil services and Service Manager wouldn't honor the price. Prior Service Managers have always the price. Very disappointed.....I purchase my car at this dealership and always have had it Service there. More

Dealing with the service department at Koons of Annapolis is always a pleasure Courteous, professional staff. is always a pleasure Courteous, professional staff. More

One star only because I couldn't go lower. Truck went in for basic oil change and tire rotation. I called multiple times with a promise of a call back that I never received. Called at 4 pm Truck went in for basic oil change and tire rotation. I called multiple times with a promise of a call back that I never received. Called at 4 pm to find out that my car was never taken back. Ridiculous. Dont make commitments that you have no intention of keeping or are too lazy to do your job. More

The dealership is fast, reliable, and friendly. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. Mike was super helpful in getting my car serviced after the battery died. He made the experience easy and hassle free. More